Charter One Bank

I live in Los Angeles, but I keep my cashish with Charter One.
There are several reasons for this, but it all comes down to customer service.
I mail deposits back to this branch, and they post and clear before I even check in with online banking to verify it.
I enclosed a note with my last deposit, requesting deposit slips. What lands in my mailbox before the week’s end? A big stack of deposit slips with the teller manager’s business card.
I just callled ²⁴⁄₇ customer service with the concern that my ATM card might be compromised in the future, due to a hand-​written transaction I was forced to make in which al of my card info was recorded and placed in an office desk drawer.
The representative listened well and courteously, and offered a perfect solution. Most other banks say that the card has to be cancelled and a new one issued in 7 – 10 biz days. Not Charter One. I can use the card I have until the new one arrives in 3 – 5 biz days, call to activate it, and the one I am using now will be automatically cancelled at that time.
I called online tech support because part of the bank’s online site looked strange. They new what the problem was and it was resolved quickly.
AND Charter One offers this program called Green Sense; for every paperless online and ATM credit purchase, they kick back a dime. Every month there’s an extra $ 5 or $ 6 in my account.
No fees. No minimum balance.
This is why I left my cashish 3500 miles away when I rejoined unciviliziation in El Lay.,
With Appreciation to Charter One.
Big respect to lovely Cleveland.