Contours Express

Words cannot even describe what a mess this place is.
Granted, I never made it inside. I purchased a Groupon deal which allotted me 10 classes at Contours. It specifically said to make sure you schedule online and NOT call the location. I diligently followed directions and promptly showed up during my time slot.
I tried to open the door, it was locked. I noticed some older women inside, so I knocked. They cautiously approached the door, and opened it just a crack to talk to me. Mind you, this was the middle of winter, it was snowing pretty heavily, and here I am — all 120 lbs soaking wet, wearing work out gear. Pretty intimidating, right?
«Can I help you?»
«Yes, I’m here to work out.»
«You’ll have to talk to the manager.» And she began shutting the door!
«When will this manager be back?»
«I don’t know, sometime today.» And SLAMMED the door. Since the building is made of windows, I saw her walk back to her group of friends and talk and point in my direction.
I tried calling later that day, no answer. I then emailed the owner with my complaints. SIX days later, I wrote again, informing her I would be complaining to the BBB and other online outlets such as Unilocal if I didn’t get a response. She immediately responded.
«Laura,
I am catching up on emails. I am sorry for the confusion but I do feel you as well did not take the proper action to join us as well.
In lieu of all this reporting and carrying on I am glad you will not be joining us. Here at Contours Express we have a great, kind and helpful group of women who enjoy coming here. I don’t think with your hostile temper we could even accept you. We do not want you joining our gym.»
So, apparently I frightened the women at the door with my request to be let in from the cold, and I’m just to angry to work out at Contours. Thank God I got my money back for that wasted Groupon.
Unless you’re elderly, save yourself the time. This place is a joke.