DeliverMeFood

Wonderful service, saves a ton of gas and hastle especially for lunch parties! Thanks guys!

I have used this service for several years, but that stops tonight. It took 2 hours and 35 minutes for our food to arrive. When I called to check the status of the order, the woman I spoke to was rude and seemed frustrated that I called. She offered no solution, explanation or apology. I asked her to contact the driver. She put me on hold, and when she got back on the line she suggested I exaggerated my wait time.
When the driver finally arrived he was clearly distraught from a night of people yelling at him. It’s not his fault. This company is not properly staffed or organized to provide even mediocre service.
We ordered from Noodle Cat which is usually delicious unless it sits out for over 2 and a half hours. The noodles absorbed all the broth, and after a couple of tentative bites, dinner was deemed inedible.
It’s hard to imagine this service will be around much longer.

Would have been more impressed if the service was faster… waited an hour and half for food and on top of that the prices were ridiculous. Would not recommend.

I have been disappointed twice by this company. I had terrible service once, and cold food a second time. Dave, who I believe is the owner, certainly is not very customer service oriented. He makes alot of excuses, and certainly does not think the customer is always right. He blames the restaurants, and won’t take responsibility. I WILL not use their service again. Good luck to anyone using that service. There are much better companies around the country, its a shame I don’t have it here.

Great service. Order came in less than an hour and was excellent. Will use again!

Price is horrible.
food price is $ 15 but deliver price is $ 5.00 + gratuity is mandatory $ 3 ?
its like 50% of the total price.
Need to get fixed price range in order to run business longer.
horrible. I wish to give 0 stars on here.

A very mixed bag: it can be great or an utter disaster. Lately, it has been more of a consistent disaster so I have largely stopped using the service. The customer service from home base is weak, and the drivers are inconsistent. Given how much I used the service in the past, I would have expected that they would at least have tried to win me back. But, not even that.

We have been using this service for a number of years, they are awesome, great delivery people, always professional and friendly. They love our dog, they remember your name which is something too many delivery people don’t practice these days.
The owner is always great he has great follow up whenever there is a delay or weather.
We are so happy to have such a great food delivery service to that services our area.
Thank you for all that you do and for always delivering in a timely manner, we appreciate it!

If I could give 0 stars, I would. I’ve gotten over the fact that a normal delivery time is 45 – 60 minutes… But tonight, my delivery time was OVER TWO HOURS! I called the number they proved you in the confirmation email, the women said she would ‘look in to it’. 20 minutes later I get a call from the driver saying he should be there in another 15 – 20 minutes. By the time he arrived my friend and I were starving, we gabbed the bag and started eat… Only to realize that one of our items was missing. We waited two hours for a half filled meal. We politely called the lady back and she couldn’t care less about our issue. We asked her to have the driver re-​deliver the missing item and I could literally hear her sighs and eye rolls through the phone. It is now almost THREE HOURS since we placed our order and we still do not have the missing item. The least you could do is credit my account for the disaster that happened tonight. I WILL NEVER USE THIS SERVICE AGAIN AND I WILL MAKE SURE TO SPREAD THE WORD!

is THE BEST! The drivers are always friendly and online ordering is fantastic! The owners of the company are always helpful if there is (once in all the years I’ve used the service). They also support and promote local businesses, which is great!
Highly recommend!

Great service if nothing goes wrong with your order…
If your order is messed up, forget it, it’ll never get fixed, they’ll never credit you back the difference, and they never follow up to make sure things were fixed.
I don’t mind the delivery charge, but the «mandatory tip» when the food shows up and it’s wrong, or cold, or spilled all over the inside of the containers, is complete crap. On the other hand, I usually tip extremely well when the service is good, so I was able to cut out any extra tip I might have given.
Pretty much gave up on them after the last disaster. Order was missing food, didn’t get a credit for it (even though I was assured I would,) and the food was cold.

Deliver me Food sucks! They never pass on notes to the restaurants. I have a dairy allergy so I often order salads, etc. with no cheese. When I eat in any of these restaurants they happily comply when I ask for something without cheese. Apparently deliver me food is not capable of passing your comments on to the restaurants because those exact same restaurants send the exact same entrees with cheese. I think deliver me food would rather kill those with allergies than pass on a simple request of no cheese! Will NEVER order with them again.

My boyfriend and I were having a lazy day and we wanted a nice dinner, but didn’t want to go out. I have never ordered deliver me food before and was kind of skeptical from previous reviews. The website is easy to maneuver through. They have great restaurant options and I like how you get to pick the time the food is delivered. Delivery charge is reasonable and so is the gratuity added. We ordered from Nighttown and the total of both meals was $ 45ish. And with delivery and gratuity it was $ 55. The delivery driver was friendly and our food was warm and arrived right on time! I definitely will be using this service again!

I did not want to give any stars. I have used this service since they have been open — I think around 5 yrs or could be more. Everything is fine unless there is a problem with the order and you have to call. Dave is a staff person. I cannot fathom he could actually be the owner as he is completely ignorant about business, specifically customer service.
I have only had to call a few times over the years; however, each time I did it was very unpleasant to try to implore them to provide even the most modest of customer service do a loyal customer. I typically order weekly and at times 2x a week.
Today at lunch I phoned as my order was incorrect and it was a very pricey dish and I simply wanted to have it discounted. This person, Dave, was rude and obnoxious telling me he could not take «my word» for it. I said, «I have been a customer for years and you are treating me like this!» He then said I would have to email him — apparently talking directly to him was not enough. Unbelievable.
He then phone and left me a VM stating the order was correct and that he has to deal with lying customers all of the time. He then said that I was lucky I got my order at all since it was Halloween and they were busy. Then he sarcastically said he had to get back to feeding the rest of Cleveland and I should just have a nice day.
A company that has this type of person representing them to the public does not deserve to be in business. He was completely rude and obnoxious and insulting. I certainly will never use this service again. And, I plan on contacting all of the restaurants to let them know that they are inadvertently being represented by such ignorant and rude behavior.
On the occasion that I have spoken with Sonny, it was completely different. He was matter of fact but polite and he does seem to understand that the customers ARE his business.
I will return when this DAVE is no longer working there. If he is in fact the owner, it is mind boggling that they are still in business at all and hopefully the internet sites like this will expose him for what he is.
I hope that another company springs up so that they actually have competition which can be the ONLY reason they are still in business.

Is this place closed? The website hasn’t worked for awhile. grrrr

Horrible. First zero star review. I made an order between lunch and dinner with instruction to deliver as soon as possible. Since it was between time was told their process is to email to inquire if the customer would like delivery at next delivery window. I didn’t receive an email, or call (seems the best option to me), so found out when I called to check up on my order that they cancelled it. The manager Sonny couldn’t comprehend why this might be a problem. The restaurant they were servicing did when I reported it to the GM. Never again.

I am impressed. A easy to navigate website with easy access to menus. Someone answered the phone at the service when called (to change the phone number that had been given with the order). The delivery arrived in fewer minutes than estimated by the person on the phone. The food was hot. It had been kept aligned in the bag it was in — no spills or leaks. An amazing service that allows you on a snowy night to get food from restaurants that normally do not deliver. I highly recommend it and can’t wait to tell others about it.

I live in Cleveland Heights and have been using this service sine 2010. It was very helpful when I was ill and homebound. The service is very efficient. The ordering system works well. There is an automatically added delivery charge and gratuity. The delivery fee is based upon the size of your order — bigger order, smaller fee. Follow them on Facebook and look for the free delivery Fridays. Any problems that I have had have usually been with the restaurant that I ordered from, not the service. When something is late, the service calls me and lets me know what the problem is. The assortment of restaurants has grown with time and is very well balanced. Highly recommend.

Have you ever been so hung over that making a phone call seems like an impossible task? That’s why this service is genius!
I was having a day like that yesterday, and with zero energy to cook or drive somewhere to get a meal, I was able to quickly order a greasy, gluttonous meal for myself on the Deliver Me Food web site. I didn’t have to talk to anyone and was able to grunt at the driver and grab my food like a ravenous raccoon when he showed up at my door.
Love the little smart car used for delivery… when it shows up at your house it’s almost as exciting as seeing an ice cream truck when you’re a kid.
Sure, the delivery charge is a little steep, but if you’re hungry and have money, the cost is worth every penny. I have ordered food from Deliver Me Food many, many times and will continue to do so in the future.

In general, just as good if not better than Food Fetchers. The differences include:
1) different restaurants. I think deliver me has some better ones than food Fetchers. But not as many. However, the restaurants still span a wide area of Cleveland & surrounding burbs.
2) they do send an email confirmation, but they don’t give you a confirmation call like FF. They also don’t let you know an estimated time of delivery, buuuut…
3) they are generally much faster than FF and give you a call when they are close.
So it really depends on where you want to order from. Both websites are easy to navigate and require you to become a member to order. The plus? You pay online with a credit card and the tip is included in the cost, so you can order even if you don’t have cash lying around. Convenient, but dangerous!