Droba’s Auto Body

I would like to give zero stars to this auto body shop, but I am unable to. Poor customer service, extremely unprofessional, the worst work I have EVER seen done on a car. I do not recommend this place to ANYONE

Jim at Droba’s is an absolute pleasure to work with for all of your autobody needs! Our entire family goes to Jim for all repairs. He is always honest, prompt, courteous and goes above and beyond to give you the very best service possible. I’ve had minor refinishing and detail work to major autobody repairs and have NEVER been disappointed!

My grandpa had his late 90s Intrepid car stolen and wrecked recently. I handled all of the paperwork for him.
Thanks to the recommendation of his insurance company, we had taken it here. Upon receiving it from the impound lot, I asked if they could transport it to the shop (it wasn’t drivable). They offered to have a tow (through Parma Towing) come out and take it to their shop and I didn’t have to wait for them to arrive.
I met Jim, the proprietor, a chatty chap. I explained the situation to him and he was eager to get grandpa back on the road (perhaps he see a future repeat customer). He informed me of what needed to be done — estimate, sending it to the insurance company, receiving my approval for the estimate, finding the replacement parts, doing the body work, receiving payment from the insurance company. He was prompt and started the process the day of receiving the vehicle.
He called me nearly every day to update me on the status of the car (even if it was only ‘still waiting on the paperwork from the insurance company’ or the ‘part’) and stayed open past operating hours [9−5, M-​F ?] to accommodate me and another customer.
Overall, it had taken about 10 days to get the car back in working condition and gave it back to him fully cleaned.
I didn’t pay for any of it, so I don’t know if the price was a good value but he gave grandpa a $ 100 discount so he didn’t have to pay his deductible. (Note that he leaves the some of the cars outdoors, in case you’re anal retentive about exposing your car to sunlight, snow, or Parma’s finest — I didn’t find this to be a problem).
Given the situation, it was a fine experience, and I’d recommend him if you’re in the area and need work done.