Enterprise Rent-A-Car

The Good: Great car selection for full size; exceptional fast service; low refuel charge.
The Bad: A bit of a walk from car to shuttle back to airport.
The Rest: I don’t give five stars to rental car companies easily; they earned it. Pat did s great job at vehicle pick up and the young lady who handled the rerun was equally accommodating.

Absolutely great service while picking up our car on Thursday. The new kiosk is AWESOME!!! Ray, not sure how you spell her name, was great at helping us with the kiosk. She was very friendly!!! I will definitely use Enterprise again at the Cleveland Airport.

We had an amazing experience with enterprise. The staff was very friendly and extremely helpful. We also got am awesome deal on the price. When I have to rent a car again I will definitely be returning to enterprise.

Decent service. Car was clean and there were no issues. Prices are better than just about very other rental agency at Hopkins.

Inattentive staff took our reservation paperwork and then asked us to «wait», with little explanation. 15 minutes later we check in to see when our car will arrive and we’re told it will take another 30 minutes. 45 minutes to retrieve a car?
We walked down to the nearest competitor with no line, handed us the keys and we walked out to our car in about 10 minutes from start to finish.
A model of inefficiency.

I have to say, its been awhile since I have rented a car at the Cleveland airport but we were WOW’d from the moment we stepped up to the counter. I think the gentlemen’s name was Clarence… he firmly shook both of our hands and proceeded to be super helpful… We could tell he made commission for «upselling» as he did alot of that. All we could think of (as we are in sales too) is that Enterprise should be lucky to have this guy and if he were local, we would be trying to steal him… he is very diplomatic and convincing! haha. It didn’t stop there though. The curb attendant also shook our hand and went over everything… I feel bad we didn’t get his name. The electronic method of the process has improved immensely too, we liked that as well. The car was in great condition although Clarence did a good job of convincing us that we needed a luxury car… from our initial full size booking. lol… not really, we had decided we were going to upgrade before we got there anyway so he just made it easy. Return process was just as easy… we will be back!

There was a day when the only place I would rent a car from was Enterprise. While the parent company also owns National, Alamo and others… I have found myself frequenting the national brand more ofter than not… but on occasion I get back to Enterprise.
The rental process at this Enterprise was okay, the car I rented was perfect… it was clean, ran well, and did the job I needed it to do. The price was agreeable. The experience was okay.

I had to drive here because the local branch gave us the wrong size carseat for our baby. I like that ERAC and other rental car companies are at this hub located away from the airport. Good that the airport branch has midnight & weekend business hours.
Apparently the self service kiosk was «out of order». No big deal this time since the line wasn’t too bad and I already had a rental car.
Folks tried to be as helpful as possible, but it seems that they run with minimal staffing. I noticed that there was a couple of customers standing around waiting for associates who were busy getting cars or checking in returns.
Got the replacement carseat.

Usually a good experience with Enterprise here. But, unusually long line and waiting time. And his time the overselling of Insurance coverage went too far. Frequent renter here yet I was challenged repeatedly about denying additional coverage. Clerk wanted to know my deductible even after I showed him my insurance card. And threatened not to rent me a car if I didn’t tell him the exact amount of my insurance deductible! Ridiculous and condescending attitude. Next week in Cleveland, I’ll be renting from Herz.

Rented a car here the week before Christmas. Check in was trouble free and the car ok, no problems. I was pleasantly surprised when I returned the car that it was actually cheaper than the contract price. The counter agent told me that he recalculated the price based on a daily rate rather than a weekly price and it was less than expected. I’m not sure why this didn’t happen when I reserved the car on-​line but no complaints here. I’ve had problems with Budget in the past so glad to finally find a decent rental company at the airport.

Nice enough staff, but they need to get with the times from a technological standpoint. And why is it that if I ask to keep a vehicle an extra day, the price quadruples? Doesn’t it make more sense to have it out earning money that sitting on the lot collecting dust?