Firestone Complete Auto Care

Worst customer service both by the front office lady and the service manager. Service manager is rude and arrogant. I called up the store before to see if they can change my tires and upon reaching the service manager tells me he cannot. Would not recommend. Highly unprofessional!

Took grandfathers car in for an oil change and to see why car was shaking. They did oil change and told me that I needed new tires and struts all around and it would be over $ 1200! Took vehicle to Sears got new tires car drives perfect no need for struts! If you just need an oil change they are fine but don’t trust their diagnostics!

So my car had been taking forever for the engine to turn over and I was going to wait a little bit longer to get it looked at by a different garage. I’m definitely glad I went when I did because it just so happens that there was a crack in my fuel pump. Luckily Zack was super professional and understanding and totally took care of me. Not only was Zack awesome, but Chris as well. I work down the street and Chris made sure to take me to work and also picked me up when my car was ready, on MY time! I’m not sure why this place gets anything less than 5 stars because they’re top notch. Thanks for everything guys!

Extremely friendly, professional staff! Zack, the Service Manager is the greatest! I love coming here, and I always feel welcomed and appreciated for my business.
The staff always explains, in detail, what is needed. They are very honest, and always fair with their pricing.

Good for basic stuff like tires and alignments.
Don’t bother going there for a «cheap» oil change. Even if it’s free. It will take over an hour and the only reason they give those coupons out is to lure you in there so they can try and sell you all sorts of frivolous service.
It’s High Pressure sales to an EXTREME!
They WILL try to muscle you into all sorts of extras services and it’s anyone’s guess as to which are real and which are frivolous because you can’t trust them.
I went there because I had a coupon for tires and an oil change. They typically will have you drop off your car then give you a call in about 40 minutes and try to HARD sell you on extras.
Now some of their recommendations are valid but many are not. And since you are not likely not a mechanic it’s almost predatory the way they handle you on the phone. This is why Firestone, Goodyear, SEARS automotive, and the like are all terrible.
They are solely a «Sales» based outfit. NOT service.
Example:
If your alternator belt breaks, they’ll replace the the belt AND the alternator even if just the belt that went bad.
They ARE good for tires and general things like oil changes, tune ups, alignments, etc, but be prepared to tell them NO to about 100 extras that they are going to try and cram down your throat.