Red Sparrow Car Service

I am currently riding to the airport in a medium clean, base model, minivan. You tell me how this is worth the extra cash versus a standard taxi???

Let me tell you about Red Sparrow.
The first time we used them was a ride to my father’s surprise 60^th birthday party. The driver showed up 45 MINUTES late and it nearly ruined our carefully-​timed arrival at the surprise party.
The second time we used them (DUMB, JULIA. So. Dumb.) — they drove us to a wedding. I agreed upon the return pick-​up time as 12:30am about a week in advance. The dispatch had the order. Then, the driver and I agreed verbally when he dropped us off. «See you at 12:30a.m.»
Welp. 12:30 a.m. came and went. I had the driver’s cell number. He said «You called and said to come get you at midnight. I was there and you weren’t.» Umm… NO I DIDN’T. Then I called dispatch — which provided little to no help. We eventually had to call a cab to come get us an hour away from home. UNACCEPTABLE.
Truly I have never in my life received such terrible customer service. Your job is to drive people and pick them up. THAT’S ALL YOUR COMPANY DOES. And you cannot even do that successfully. Fail. Epic fail.