Residence Inn by Marriott

Had to stay here for just three days and two nights for visiting because It seemed to be the best option in the area for a Marriott hotel. I have been to many Residence Inn’s before and I have always been a fan of the room sizes and «home» like atmosphere so at the least, I was expecting a good room.
Throughout the stay, I felt like I went in a time warp. The entire room I stayed in was completely stuck in the 1980s. The kitchen had an updated granite counter along with the bathroom along with a flat-​panel television but that was the extent of the upgrades I saw in my room. For starters, the kitchen appliances were completely dated with the rickety dishwasher, ivory refrigerator, and a falling apart stove. There were no strange smells coming from them and the cabinets were fully stocked with non chipped dishes so it wasn’t that bad, the microwave was at least a bit newer.
Moving apart from the kitchen, the green carpets were nicely cleaned but the age clearly showed so I feel that an update is needed. The worst part of the room was the state that the furniture was in. The floor lamp by the fireplace wasn’t working while the one by the sofa turned on but it’s base was near falling over. The sofa bed that I had to sit on was incredibly firm and uncomfortable… never would want to sleep on it again and I recommend that no one has to go through what I went through. The actual beds were in decent shape but the sheets were stained on the first night so I do question on whether the room was properly cleaned.
The bathroom door’s door stopper was busted so it made sort of an indentation on the already peeling wallpaper. What makes it worse is the cracking tile floors in the corners of the small area where the bathroom and toilet were. Besides these defects, the cleaning staff did do a great job cleaning the room on the other two days we stayed so it made the room look a lot nicer then what it really was.
Moving away from the room, the actual main lobby was very lovely to be in. It’s definitely dated but it looks homey and warm, especially in the morning. They have a good amount of tables to sit at where the television and food areas are. The sitting room has a nice big television to watch with a big comfortable sofa to lounge in along with two side chairs and kudos to whoever donated that grandfather clock, it made the breakfast experience better then what I thought it was! Speaking of breakfast…
They had a good selection of food available on both mornings I was there with some of the choices being French toast, English muffins, regular muffins, sausage, eggs, and even the traditional cereal. They only had three cereal dispensers though which contained corn flakes, fruit loops, and cheerios so those options can be limited. However, for those wanting a grand breakfast, they have two waffle makers in which you can make your own Belgian waffles complete with whipped cream and syrup. Did I mention the bagels as well? I had sampled most to all of the hot breakfast and I can safely recommend the sausages, French toast, English muffins with gravy, and the scrambled eggs! As well as the great food, the staff were amazingly helpful and when my brother mistakenly messed up the waffle, one of the ladies made one for him from scratch without even asking for her to do it!
In addition to that woman, the entire staff which includes the cooking, cleaning, and even the managers were very helpful, friendly and attentive. This is really what made the entire experience worth staying.
On the other hand, the amazing staff is one thing but there was another issue I had to face which really hampered the duration of the stay. The internet connection that was provided was incredibly slow and often crashed during multiple times of the day, cutting off any activity I was doing at the moment. But on the plus side, this allowed me to take to the pool and hot tub area to relax in. They have these areas open till 9:00pm so you can get a nice dip in the whirlpool or take a swim in the evening hours if you need it, towels are always there!
So basically here are the main pro’s of staying here if you so chose to.
— Amazing Staff (Friendly & Helpful)
— Great Breakfast Options
— Good Amenities (Pool, Whirlpool, Fitness Area, etc.)
— Good Room Sizes
— Great Atmosphere
— Pet Friendly (Some Rooms)
and the negatives or drawbacks:
— Slow WiFi
— Outdated Rooms
— Possibility of Broken Furniture
— Uncomfortable Sofa Beds
Compared to other hotels in the area, this isn’t the worst option to pick at all but it is one of the best if you consider it staff wise. However, if you want a more modern and comfortable room experience, I would choose elsewhere to stay if you are going to be in this area for an extended period of time.

I found a groupon for this room which saved me nearly $ 90 from the Marriott website price.
Yep– it’s for sure out dated. But I didn’t feel like it was dirty or unkempt. Everything was clean. I saw some people complain they felt like they couldn’t walk barefoot in their room– well lets be real you really shouldn’t do that at any hotel in any room…
I didn’t need the internet — my LTE was sufficient.
Absolutely the staff is awesome. Everyone I encountered was friendly and helpful. They treat their guests like old friends and everyone is super hospitable.
I was satisfied with the room, the food, the customer service and my price– so I will happily return when I need to.

Friendly and helpful staff, great location. If you wanted to take a quick blast to the 90’s, stay here. Rooms are extremely outdated to include bathrooms. This has to be the worst Residence Inn I’ve stayed comfort wise. I’m 6’0″ and the shower head only points to my chest area. Why the 3 stars you say? Where this hotel lacks, it’s above the rest when it comes to staff. They went well out there way to make things great. They make you feel like they have known you for years. Location wise, not to bad either. walkable to just about any restaurant you can think of. Will stay again if other hotels are not available.

This place is old and dirty. The furnitures are from the 90’s and the kitchen appliances, telephone and AC are from the 80’s. The comforter is thin. You can see the black stuff at the rim of the bathroom counter. The internet is super slow (less than1Mbps) and I can’t watch youtube. I stay at many hotels in Cleveland area. Holiday Inn is the worst and this is the second worst. I recommend Hilton Garden Inn.

Staff is friendly, close to many food options. Unfortunately the slowest internet I’ve ever seen. I can barely get email let alone check the news.
While the food in the evenings is fine, without good internet this place should be skipped.

I was pleasantly surprised about this hotel. We stay at Marriotts because of the Reward Points, and this one was extremely nice. The TV was larger than what you usually get, the kitchen was roomy, and everything seemed to be nice and clean.
What my family and I liked best best about this hotel was besides the «make your own hot waffles» at breakfast, they had an entire selection of hot foods including eggs, sausage, biscuits and gravy, and potatoes. This was in addition to the usual what you find — pastries, milk, cereal, yogurt, and breads.
Our bed was not as firm as I like, but I have never found a hotel bed that is as firm as I want it. The shower could have had a little more pressure. These two things are not enough, though, to remove any stars. The staff was very attentive.
This hotel fit my family’s needs and I would absolutely stay here again next time I’m in Cleveland.

I really enjoyed my week-​long stay at this location.
Rooms are like mini-​apartments. Prefer to eat in rather than eat out while traveling? This would be the place to stay. WIth a range-​top, full-​size refrigerator/​freezer, coffee maker, kitchen sink, dishwasher, set of utensils, pots and pans, and a toaster, you really could «dine in» every day.
My room was clean, with up-​to-​date amenities, and new carpet; in stark contrast to a previous review. Art on the walls was sparse, small, and completely blended into the background. I was probably staying in a newer, or freshly renovated section. There were separate groupings of rooms in physically separate buildings. I was in the largest, three-​floor building, so perhaps this was newer than some of the other, smaller buildings?
Large LCD TV was awesome, with a break-​out box with many A/​V connections for laptops and other devices. Great way to keep adults and kids entertained.
A comfortable sectional sofa, small coffee table and a functional writing desk with chair rounded out the room nicely. A multi-​outlet wall surge protector next to the desk was a nice touch.
Hotel blinds are really important to me, in that I need darkness to sleep. Security lighting outside annoys the heck out of me when I’m heading to bed, unless the blinds function properly. In this room, there was a set of non-​functional (decorative) curtains on the outside, a set of functional sheer blinds behind those, and then a pair of overlapping blackout blinds closest to the window. These blackout blinds appear to be designed so they overlap, and give you almost complete darkness; which is awesome. I can’t tell you how many hotel rooms I’ve stayed in where the blackout blinds don’t seal the light off completely and I have to deal with super bright security light beaming in all night long. Whether by design, or by accident, these blinds worked exactly as they should have, and a good night’s sleep is 90% of what I’m looking for in a hotel room.
Speaking of sleep, king-​sized bed was comfortable, there were plenty of pillows, and the sheets and comforter were decent. Overall, it did the job; didn’t find myself complaining about being all creaky the day after, so that’s good.
Bathroom, vanity and closet were relatively spacious for a hotel room, and I realized you could easily hang up a few weeks worth of clothes for one person. Vanity was separate from the shower area, which would be good for couples and families who have different stages of getting ready. You can have a nice steamy shower going on in one room, while someone else uses the non-​steamy vanity mirror outside — perfect! Hair dryer was in a drawer, by the way, and the bathroom trashcan was in the cabinet underneath the vanity sink. Every time I think the trashcan is out, housekeeping put it back in. Fun for the whole family.
Speaking of housekeeping, they did a great job cleaning the room every day, but they didn’t always bring me fresh soap, shampoo and conditioner. Now, I’m a hoarder when it comes to these items, and I sometimes donate them to the local small soap charities back home, so when I don’t get my soap replenished, I’m a little «meh» that day. Yes, I set the used stuff aside in a Ziploc bag, and hide it away, so if they look (which they should) they will see there isn’t soap, and they should put new soap out. This is a little thing, but it’s one of those expectations I have while traveling. Not getting my fresh soap a day or two out of the week felt a little passive-​aggressive; or perhaps it was an oversight, I have no idea. Every day I pay for a room, I expect a fresh round of soapy amenities — a simple equation.
Breakfast: nice! I’m vegan, and it’s really hard to find vegan breakfast anywhere. They had lots of fruit (bananas, apples, oranges), oatmeal (made with water — you can add your own milk, sugar and raisins if you so desire), and some days they even had various forms of dry potatoes (again, add your own stuff) — with salsa and fresh green onions daily.
Free W-​iFi was a little wonky when I stayed, but the manager said they were repairing things that week.
Laundry service, «fill my fridge» grocery shopping, and an exercise room were available, although the pool and hot tub were just being prepped.
Pet lovers: A $ 100 non-​refundable deposit for your stay lets you bring your cats and dogs into the room with you — bonus! Compared to a boarding fee, this is very reasonable.
Last but certainly not least, the front desk folks and management team were awesome; keeping things flowing quickly — yet service with a smile. Complementary coffee bar near the front desk looked really good, and there was a large TV lounge off to the side. Seemingly every night, they have something special for guests here: beer, nachos — social events. Schedule on your fridge,
Summary: solid place to stay, even long-​term, but I’d ask for a better room if you get one that’s sub-​par — the room I stayed in was perfect.
Happy traveling!

Marriott should be ashamed! This place is a dump. Very old and dingy. Too afraid to go without shoes in the place. Heat blows in your face and extremely dry… The staff is very nice though.

While looking for places to stay for a quick visit to Cleveland, OH, The Residence Inn by Marriott was my best bet, based solely on location and price.
What I found at this particular Residence Inn was:
1. Excellent and friendly service
2. Clean and tidy large studio rooms with large kitchens
3. Large closets
4. Good TV channels (seriously, some places give you NOTHING)
5. A huge buffet breakfast that included yogurt, bananas, apples, bagels, pastries, eggs, canadian bacon, sausage, waffles, cereal, oatmeal, soda, coffee, orange water and juice. Usually when I go to inclusive breakfast hotels, they do NOT include hot meats or eggs with condiments.
The rate for this hotel was also very cheap.
All in all, I had a great experience at this hotel and it shouldn’t go unnoticed. Stop by for a stay if you ever find yourself in Parma Heights…