Roto-Rooter Plumbing & Drain

The worst — the worst — the worst
I have been rescheduled 4 – 5 times — including where they simply have blown off the appointment. They keep telling me that «oh we are busy» — good, I can help with that problem because this is one less customer that they will have to deal with. They had 9 hrs to get to me (over a two day period) and they missed all of them — forcing me to take time off of work two days in a row. Finally they wanted to get me in on the third day (with a FOUR hour appointment window) — i told them to go away — and so should you.

The outdoor spigot for the hose broke off and at first I had Roto Rooter come out and do an estimate. They told me the main shutoff needs to be replaced before they can do the work. So they quoted me $ 325 for the spigot, and another $ 475 to fix the main shutoff ($ 800 total). They also said I would have to contact the city and convince them to shut off the water at the street. This sounded like a pretty high estimate for the fairly simple thing I needed done, so I called Royal Flush Plumbing for a second estimate. They quoted $ 175 – 225, and this included fixing the main shutoff. And this did not require having the city come out to turn off the water. Somehow they were able to put a shutoff valve on there. So I have the spigot replaced and a working main shutoff, for 225 instead of 800. So Roto Rooter’s estimate was almost quaruple what I ended up paying. I don’t know if this is how their pricing is across the board, but this is how it worked out for the thing I had done. I would definitely recommend getting at least one other estimate.

We are the happy owners of a beautiful new deck! We found dream decks at the Clevelander Home and Garden show. We knew right away that we wanted them to create our deck. We made an appointment and Andy came to our home while there was still snow on the ground so we could talk about what we wanted. He used his computer to make a visual display of what we talked about. After we agreed on the estimate the construction began in May. The work is structurally sound and the deck is skillfully assembled. Finally we can thoroughly enjoy the beautiful view from our backyard.

To be totally and completely honest, I first have to start off by saying WOW! The experience with Roto-​Rooter, and specifically our plumber, Al (703) has been without a doubt beyond our expectations when it comes to this type of work! We were having problems with a single bathroom in our home, and Al not only fixed the roots cracking into the pipe, but also was kind enough to check all other bathrooms on different floors to ensure that when he left, his job was done well AND right! We are 100% having them come back and work on the process and finishing of getting a new toilet installed and all that jazz. Even more so, we are already scheduling having them come back for a THIRD job in the summer so they can mend the cracked and dipped pipes we have from them being improperly placed by a different company. I will, and am recommending this company, and especially this awesome worker to anyone that needs any type of this work done! The moment Al showed up, even though it was practically a blizzard outside, was ready to go and get to work with a smile on his face! He even had the patience to explain the processes of all he had done and was going to do for us! THANK YOU ROTO-​ROOTER! I wish I could give 10+ stars!

Our experience with Roto-​Rooter, and specifically our plumber, Bill (811) has been spectacular. He came to our home on the west side of Cleveland to install new water and gas lines for new kitchen appliances. The job was bigger than initially anticipated and Bill worked hard to ensure the project was done same-​day with minimal disruption. We will certainly call again, next time we need a plumber.