PetSmart

Though I’ve never had a bad service experience at PetSmart in relation to purchasing pet products, I decided to try the grooming services today and was less than satisfied. At first glance, my dog looked great — but with a closer look, realized that many areas on his body were VERY uneven (tail, behind, ears, feathering on legs) — his cut also looks very «choppy» — nothing is smooth. I wanted him to have a nice, fresh, and professional looking summer cut, and this certainly is not the case, even after 2.5 hours. The only positives are that he smells wonderful and his fur is now silky smooth. Unfortunately, I will be fixing all of these uneven areas because I do not trust PetSmart to do a quality job and absolutely will not be back.

Bad service for grooming a cat. Absolutely horrendous job. Said she groomed her over an hour yet all her mattes were still present. The groomer called me and said she needed to have the mattes shaved. I’ve had this cat 13 years and have had her groomed/​shaved plenty to know the difference between mattes that can be brushed out and mattes that need to be shaved. So then I told her to go ahead and shave those areas then. The groomer claimed this service was not available at this store (even though in July I had her shaved there) and I would have to take her to the East Greenbush or Saratoga store for the shaving. My mother picked up the cat for me and she looked like hell. There was no way the groomer even tried to brush out the knots. I was able to undo some hair easily with my fingers and pull out tons of hair. Her fur was curling because she wasn’t dried properly. The only reason this gets two stars instead of one is because I called the store manager and explained my dissatisfaction. The store manager was friendly and said that they DO offer shaving of cats and didn’t understand why the groomer told me different. She gladly issued a refund without any problems. For pet needs and products etc this store is fine, customer service from the manager was excellent, however, if you want grooming done I’d go elsewhere.