Enterprise Rent-A-Car

Was supposed to be picked up by the dealership at 8 AM, called and confirmed the day before, they said call when you are ready we are 5 minutes away… the 5 minutes became 35 min, and 2 calls later. I will never use this location again, very unprofessional staff and customer service.

I have been using Enterprise for years at this location. They are always very professional and helpful. This last time, they didn’t have the car I had originally reserved and I was upgraded for free. Thanks for making my vacation go smoothly!

I never ended up renting from this place because of a rude first impression.
I needed a car for a couple of days while mine was in the shop and I asked my husband to stop by this Enterprise while I went over to pick up a couple of things from a store nearby. This Enterprise is next to a small barbershop so my husband decided to park his car first and go over to the barber’s for a haircut (two birds with one stone, right?) before going into Enterprise. Before he could even take ten steps from his car a gentleman came out into the lot and began yelling at him that he couldn’t park there, it was only for Enterprise, he needs to move his car ASAP, etc. He was very aggressive and nasty — enough that my usually laid-​back husband was bothered enough to tell me this story and asked if we could rent somewhere else.
So no, I can’t comment on the service inside — because we were scared off the lot even before we could step foot into their tiny building — but for a car rental place that brands itself on customer satisfaction, that was a terrible way to start and I wouldn’t trust my money with people who are so aggressively mean to potential customers.

This is the second time that I have rented a car from this establishment. Both times I had the pleasure of dealing with Will. Will provides great customer service and is very professional. He always goes above and beyond in making sure that you are satisfied with your rental. I appreciate all of his help and efforts.