Stanley Steemer of Clifton, NJ

I was a little concerned with some of the reviews posted on this site. Glad I used them.
The 2 young men who came were very professional right from the beginning. They introduced themselves and were very polite. They also explained the process. I had a newly inherited couch and a lazy boy chair cleaned, protected and deodorize. Looks great and very pleased.
There was a little upsell for the area rug in that room (basement). I get it I am in sales. But you know what? It really really needed it. I saw the dirt on the sample patch they did. Additional cost wasn’t horrible. Glad I used them and plan on calling their Boss to tell him how awesome they were. Will have no problem recommending them to my Clients. (Real Estate Sales)

I will never use Stanley Steemer again. I set up an appointment with Stanley Steemer to have the grout cleaned in my kitchen, hallway, and laundry room. The price quoted over the phone was $ 327.42. However when the two men arrived to do the job, they came in & asked me when was the last time I had my grout cleaned. I replyed that I had never had it professionally cleaned. They kept reinterrating that they couldn’t believe that I had never had it cleaned although I had lived in my house for 14 years. They asked me how I would feel if it didn’t look that much cleaner after they did the cleaning. I said I would be disappointed. Well they replyed, the only way the grout would look clean is if they covered it with a coat of paint after cleaning. I asked how much that would cost. It would be an additional $ 500.00!!! REALLY. Well, I opted not to and I must say that my grout does not look much cleaner than before they came! What a racket!

The team were very professional and informative. Tried to sell a few things that I wasn’t interested in, but I understood. Did a great job cleaning. Prepped the area and took great precaution for furniture big and small. Will call them again!

I called last minute to have my carpets cleaned for Saturday. I was working from home and decided to call them to see if they were able to come the same day. To my surprise they were able to fit me in the same day. They gave me a window of 12 – 6. It was OK with that since I called at the last minute. The guys arrived around 5ish. Albert was the main guy and there was another guy with him, do not recall his name. They did a fantastic job. My carpet looks so clean and brand new. I also needed to have my area rug cleaned. They sent that out and it should be back in like 2 weeks. I will give an update on that once it comes back. I have used Stanley Steamer in the past but this by far was the best. I really think it has to do with the technicians they send out. I think I will request this guy next time I get my carpets cleaned.

Extremely punctual and professional. Called ahead as promised and arrived on time. Really good guys, took their time explaining options & doing the job, and the work they performed was excellent. Will definitely use again.

I have mixed emotions on the whole Stanley Steamer experience. I have to say that the scheduling an appointment, on line, was easy. The day they were to come I did get a call 15 min before they were to arrive. From the second they came in the door they acted very rushed. They zoomed through my family room (the carpet looked ok), then they zoomed up the staircase (that looked ok too). When they started in my living room the other guy went outside and without asking took my garden hose and brought it around the side of the house. The guy inside cleaned the carpet within minutes and then started on my couches. As I stood there the other guy came in. I was in the kitchen and I could hear when whispering. I got concerned and came around the corner and the conversation stopped. They finished and started to pack up. As they were it started pouring rain. The guy came back inside, walked across my «cleaned» carpet and gave me the bill (NOT what I was quoted online). About and hour later I was leaving the house and when I went outside they had left my garden hose laying on the ground, still around the side of the house and IT WAS LEFT RUNNING!!! For and hour my water was on!!! In the end, I have a clean family room rug and staircase but the living room carpet still had a stain by the door and the couches looked OK, not what I really expected. The worse part was that they were so rushed that they didnt finish the job properly and left my water running. Would never use them again!!! A lot less expensive to rent a steam cleaner and do it myself!!!

The Stanley Steemer crew servicing Jersey City is a total disaster. Upon booking they gave us a 6hr window — but would call us 30min in advance. Well, they showed up first thing in the am, without calling. At which point they realize my unit is on the 20^th floor (which we specified upon booking a week earlier!). They did not have the proper equipment! — and left. It took 3hrs for them to return. We called the main office, asked for a manager to complain, and the answer was ‘our managers are very busy on a Saturday’. Me thinks never again!

So this is the second I’m using this company. The first time these guys gave me a window of 12 – 4 and came around 5:30 with no call or contact. They also did not have the proper machine for an apartment. The managers have not a clue in the world and their scheduling sucks. I put in a complaint and they did nothing to resolve the issue.
So here I am again… 6:25pm. My service window was 12 – 6 –and no ones here. The guy calls at 5:40 saying they will be arriving in 30 minutes, and apologizes asking if I still want my carpet done. Not only was the first manager nasty when I called at 3, but there is no compensation for waiting 6 HOURS! I will NEVER use Stanley Steamer again, bad business, terrible management and they really don’t give a shit. So in case you’re wondering if you should use this cheap cleaning-​spare yourselves. It’s not worth the time — an entire day wasted and the company does not care. I’ll pay more $$ for less of a head ache– Good luck!

My experience with the Clifton team was awesome. They were scheduled form 8−9am and arrived at 7:55. They walked me through some of there products and made me feel comfortable with the price I was getting. The guys did 2 bedrooms and my living room in about a hour and a half. They did a super job!!!

I am very happy with the work and staff that came to my home. they were polite, and professional, very personable. I would use Stanley Steemer services again

Easy to book, and without a hitch work was completed. Quote $ 182 for 2 rooms, stairs, I added landing, for $ 22. Bought their spot remover and odor products for future use. Total $ 346 with tax. Over all, very good job. I moved most of furniture to save time. I could have used some extra furniture foot disc/​protectors, as I had to make my own from aluminum foil. Carpet was damp for about 6 hours as promised, next day, dry. Paid by check.

I used the website to schedule an appt and get a quote for grout/​tile cleaning in my kitchen and bath. The guys showed up and then told me that the Shower was not included in the bathroom cost. Why would I get grout cleaned in my bathroom without doing the shower? They wanted an extra hundred bucks for the shower which was outrageous. I live in a 800 sq ft apt and my kitchen and bathroom take up a small percentage of that. They also disclaimed the cleaning that if I hadn’t been periodically cleaning with them that the stains would likely remain and there was nothing they could do. Beyond a steam cleaning there was no significant difference in the tile or grout. I would not waste my money on a future cleaning with them, I could have done an comparable job myself.

I have to agree with sandy the guys were on time I got a call confirming they were on their way however they try and up sell saying certain things are not included I did the 2 rooms for $ 99 deal and ended up coming in at almost $ 200 when they left. My room sizes were under the size it said on the internet so i figured i was good for the $ 99 deal however nothing was included the extra money was for stain remover and protector thought that would have been included And then maybe because I was a woman I had to tell then to do it again because the first time they did it it was still dirty. They said it was because it is high traffic area but when he did it again it looked so much better. I would not use them again especially because even though one guy was really nice to me and profession the other guy looked down at me. It may have been a cultural thing since I was a woman but in that line of work he should have treated me with respect.

This is the 2^nd time I’ve used Stanley Steamer, once for my rental and now for my home. I don’t know why I didn’t get them sooner. Really made a difference in the carpet and the team was professional, on time, and no hard sales pitch. Plus they were very thorough and did a great job. Would recommend and use them again.

Just had my floors cleaned by Stanley Steemer. The guys were on time and I got a phone call they were on the way. It seems that one of the guys was in training, which is understandable being a busy time of year for this type of work. They were very personable.
I made the appt online and was able to get an appt rather quickly and in my time preference. When you book online, you get a quote right away. Using a coupon I was able to get the quote under my budget which included 2 bedroom carpets, my eat in kitchen, my 4×13 hallway, and my 3×5 powder room.
When the guys came, they told me my eat in kitchen was actually 2 rooms, a kitchen and dining room and my tiny powder room and hallway were considered another 2. I told them I put the information online and the quote was 50 bucks cheaper. I was told they go by square footage but really that’s not true because the rooms are so small the quote would have been even less.
I moved the portable stuff out of the rooms myself ie. chairs, baskets, etc. The bedrooms have a rug guard by the desks and they didn’t move them.
Also in the hallway, I have a small piece of furniture, and they didn’t move that either.
My kitchen floor is a light colored, tumbled porcelain tile and the grout is coming out in many places. The remaining grout is very dirty. They took their time and worked very hard cleaning it but left a lot of water on the tile. As they tried to dry it with damp towels, shuffling with their feet, they left with it still very wet. I’ve never had that done before. I had to take bath towels and using a mop, dried the puddles myself.
They tried to up sell and cross sell products and they did an area rug for an additional $ 25. After all was said and done, I was $ 100 dollars over my online quote. They didn’t use the coupon either.
Now that my carpets dried, the one stain that I pointed out is still there.
I like the ease of making the appointment online but if it’s going to be $ 100 over that quote, I’d rather deal with someone more honest, I felt they baited and switched. And I’ve used other services before which were cheaper and the guys moved the furniture for me and made sure there was cardboard strips under the furniture they couldn’t move. My kitchen floor was always left if not dry, almost dry, all I had to do, was put the portable stuff back in the room.

I just had my carpets cleaned yesterday. The last time was only 3 months ago but had some work done in the house and wanted to get some stains out that the workers had made. In August, the 2 gentlemen that cleaned were awesome and I would have rated 5 stars. They really moved the furniture (I cleared out lamps and small furniture) to clean all carpets well and then put furniture back with little protective papers. They were definitely friendly enough but just rushed I guess.
Yesterday, the 2 people just cleaned the open areas (& stains) well, but did not move any of the furniture or put protective papers so the furniture wouldn’t stain carpets.
I was very disappointed, especially since I requested the 2 gentlemen from August. (Felipe & Frank) Maybe they are just busy with the holidays, but when you have them in make sure you check before they leave that they did ALL areas to be cleaned. I learned my lesson. I never had to do that before because all my other experiences were good.

An all around outstanding job. I’ve used Sears, Groupon and have rented machines. Not sure why it took me so long to call Stanley. Will absolutely be calling them once a year for my home.

I got an online quote from Stanley Steemer for $ 130 to clean, deodorize and «protect» one room (carpeted basement). The front-​office people were very good about calling to confirm the appointment and then calling to let me know the crew were on their way.
When the crew arrived, they offered to clean a couch, love seat and recliner that were in the basement in addition to the carpet. We told them no, they don’t need to be cleaned, thank you, just the carpet. We also asked them to make sure that they kept the front door closed, as we had pets in the house that were prone to escape.
Sure enough, not 10 minutes later, the front door was wide open and there was a guy in the basement cleaning the furniture we’d just told them not to clean!
When they finished, the room was soaked and the whole house smelled terrible. They did bring in a room dryer, but they only ran it in one corner of the room, and for only 10 minutes.
Then the technician came upstairs, ran up the bill and tried to charge me $ 270! (Recall that my quote was $ 130). I looked and the total included separate charges for each of the three pieces of furniture I had specifically told him not to clean.
I protested, insisting that I did not want the furniture cleaned, I did not agree to have the furniture cleaned and I certainly did not agree to pay for the furniture to be cleaned. He stuck to his guns that that was the price. So then we pulled up the email from Stanley Steemer showing the $ 130 estimate.
Once he saw that we had proof of the estimate he said «ok fine! $ 130!» and angrily crossed out the entire work order. He manually re-​entered the $ 130 price into his portable computer and swiped my credit card.
But then, when the receipt printed, there was a huge white stripe down the middle of the receipt where all the prices should have been! The guy insisted his printer was broken, and he manually wrote in what I allegedly had just paid.
The charge still hasn’t hit my card, so I don’t know if he really charged me $ 130 or not, and have no proof either way because the receipt is damaged and he never left us a copy of a signed work order with the corrected price.
Now it’s 24 hours later and my carpet is still wet, plus it smells worse than it did before they cleaned it in the first place. I complained to Stanley Steemer over Twitter, which their website invites you to do, and never received any response.
Some of the worst service I’ve ever had from a vendor. The guy was so angry that my wife was scared to be in the same room with him and went outside while I tried to sort the bill out. Would never use them again.

For several years, I had been looking for a company to clean my leather/​suede furniture with no luck. Finally, someone told me that SS does this.
The process was mostly professional with a quote discussed over the phone and emailed. And explanations. I had a love sofa and normal size sofa cleaned. They were both green suede leather and hadn’t been cleaned since I bought them 15 years ago. They suffered at the hands (or paws) of my cats from accidents plus, over the years, they got raunchy. They’re expensive pieces and I was very paranoid about any chemical treatment.
These guys know what they’re doing and the head guy was very professional. He explained everything and took care to be careful with my furnishings. They did a fantastic job. The price was reasonable at $ 250. However, I foolishly opted to buy treatment for future spills which was definitely overpriced. Mea culpa. Stick with the basics.
My only complaint is that they didn’t warn me of the noise that their truck makes. They should have warned me on the phone. Now I get evil looks from my neighbors, haha.

I was so disappointed with Stanley Steemer. I asked them to work on two couches (no carpets) and gave them a heads up that there would be a lot of pet hair and asked whether that would be an issue; they never responded to that. The day of, however, the two people working on the couches used a scraper that got up some — but far from all — of the hair.
Now, granted — there was a LOT of pet hair. But I felt like they did a very cursory job and really rushed through it. At the end, they said «the hair was too embedded in the fabric» — so after they left, I got out a $ 2.99 hair roller and finished the job myself. For what I paid, I would’ve been halfway to a new couch!
The only good thing is that whatever deoderizer they used really worked well on the pet odor. But for the price, again, I could’ve just bought a can of Febreze.
Save your money — go someplace else or handle it yourself!