The Home Depot

We usually stay away from Home Depot due to their terrible customer service but we decided to give them the benefit of the doubt and had them install carpet in our basement. Big mistake.
They did a terrible job. What I mean by that is there are nails coming out of our carpet and have but a gash in our toddlers foot. We also had them carpet a pole in our basement in order to make it toddler safe down here but it’s coming apart at the seams.
Every time we call them to discuss our issues in hopes that they’ll send someone out to rectify the issue, we had them A) tell us someone will call us back but never did after a week then B) put us on hold for 30 minutes then just hang up on us after waiting patiently.
I would never recommend anyone go to Home Depot, especially the Clifton, NJ location.
You’re better off going to Lowes or hiring a small mom and pop shop to handle your carpet purchase and install needs.
And if you’re looking for customer support or a manager to speak to, think again because they won’t answer your calls, put you on hold, then just hang up on you.
Terrible service and customer support.
We wanted a safe place for our toddler, and now we don’t even want him stepping foot on the carpet this Home Depot installed. @HomeDepot @CliftonDepot908 @Lowes

I have been coming to this Home Depot for over 10 years because it’s close and convenient. The staff here never seems to be helpful and most of them never smile or give off that inviting feeling. So not unless you track one down and I ask, you are pretty much on your own. They are either underpaid or they have a manager that just likes to micromanage and make them all miserable. Either way, some serious revamping needs to be done and it seems like that is the consensus across each HP.
Lowes has them beat by miles. They normally have someone greeting you as you enter and the staff interacts genuinely with their clientele. They also have a better selection of items. HP please take a page from Lowes and maybe just maybe you guys can start turning things around.

Worst customer service ever and unprofessional employees, don’t even know why they hired these useless people in the beginning. Jus standing in a group and chit chat instead of assisting customers, and they get annoyed when you ask for services. So why are they even there in the beginning. No one to be found when you needed help, they need to improve their customer service and the employees there need to be TRAINED!
Also need to update their inventory, ordered an item online and went to store to pick up… guess what, they don’t have it stock and it shows they have 30 units in stock, but the employee didn’t know where is it. Speechless, wasted my time and a trip there. No words, wish I could give this review no stars! Lazy employees

Customer service? There is none! Professionalism and customer service is so lacking at the store so hard to believe they can stay in business! It is a shame these big box stores put the quality mom and pop hardware stores out of Business! Product quality seriously going downhill. Even names as you know are a cheaper special product made for Home Depot!

Easy and covenient. The prices are competitive, the arore is clean and organized and I have always able to find what I am looking for. I have also noticed the customer service has been ramped up. During the last visit three different associates approached me asking if I needed help. One gentleman even looked through the shelves with until we found the extension I was looking for in my price range and length. Another excused herself to see if they carried another product I was looking for. Good job Home Depot!

The staff has always been helpful to me at this Home Depot. We bought a house about a month ago and I’ve spent more time here than at home it feels like. Sometimes I know what I need but for the most part I’ve gotten a lot of help finding things. Even if the person I initially ask doesn’t know where to go or what to do they point me in the right direction. Thanks Home Depot!

I like Home Depot but it seems like the selection has gotten smaller in recent years. It also seems to me that the good s sold here are more consumer then contractor grade. All in all I guess they most likely have a part that you need it may not be the exact part you want (color or option). Staff is generally friendly but I was not fully impressed.
I needed an GFI for my bathroom and kitchen. The one in the kitchen needed to be 1 socket 11v and 1 switch for my light. The one for my kitchen I need would be one socket 110v and the other USB plugs. They didn’t have the color I wanted for my bathroom and apparently there is no such device like what I want for my kitchen.
The staff helped me to the best they could. I will come back if I am in need of something. Still a good DIY shop.

Oh yeah, you guys are great! I especially love when you walk away from customers. Oh and give attitude when we question whether or not something can be used for something other than what it’s packaged for. Oh and the best part, freezing in place because you think I can’t see you when I said «excuse me». I might add more, haven’t checked out yet. I hope the cashier has a little more sense. Well, still waiting and Hakim was kind enough to ask if I needed assistance cutting a board after waiting 10 min. And Gerald was very helpful cutting my board. To the others, no thanx I’ll take my business elsewhere. P. S. the cashier was great… it was me. –_–

Helpful staff and great discounts. Being open till 10 PM is also helpful. Although given the location is close to the ghetto sometimes you have weird people in there

This HD is constantly busy and has the same issues as other HD’s.
No one is available if you need help. Staff is constantly in groups but unwilling to help. If you ask for help they get annoyed…
I truly wish the local Hardware Store makes a comeback and puts these places out of business.
Their prices are decent but if you catch a good sale at Lowes you can score. Avoid if you can but if you own a home, it’s doubtful.

Terrible customer service.
There was one item left in the aisle, box was all ripped apart and taped up. The lady in the aisle advised that since it was in such bad shape, that we would be able to receive a small discount at checkout.
The cashier was fine, however, Ervin, front end manager, was quite rude and said that there is absolutely nothing wrong with the product inside and couldn’t do anything for us. After one use, our purchase is broken. Thanks, Ervin.
Go to Lowes!

I love my local Home Depot. Everything is so easy to find. People are so helpful and friendly here. And I can always find whatever it is I need. I will definitely be stopping here soon to stock up before the Zombies attack (lol)!!

The Worst Home depot i have ever been in they is never service people to help you and never a casher open they only use self check out the that never works righ is this what the president of the country means by putting people to work i think ill shop at Lowes!!!

I dont know why I even bother coming here. This place is always a mess and they are always out of stock of what ever I need. Too bad the Lowes in the area is closed on Sun. Get your act together Home Depot Clifton. I will not be returning anymore.