Dorian Ford

Would never purchase another vehicle from this dealer again and I would never recommend this dealer to anymore. I called the dealer about issues I was having with vehicle less than 24 hours after purchasing it, left messages and emails for owner to call and they have another person call me and give me excuses that it was AS IS, even though their salesman stated that it was safety inspected and that was not the case as the repairs exceeded $ 2500 from a Five Star Dealer. If that was not enough the salesman I had lied to me about prices. I just shake my head I was in urgent need of a truck for the weekend and was looking for about a week just wished I would of looked at the other reviews people had posted.

I’ve leased my last three cars from Dorian (and my favorite sales guy, Doug Hawkins) and I’ve never received anything but the best customer service!
Even when I had to have my last car towed in, they accommodated me right away, gave me a nice loaner (free) for three days, and got my car back to me in a timely manner. Mike the service manager is awesome, he called me every day while my car was in the shop to update me, and that was much appreciated.
Just picked up my new 2016 Fusion yesterday — smooth transaction, got a sweet deal, and I’m in love with my car! Customer for life here!

There is no reason to go anywhere else for a Ford. They have a really impressive inventory and the service is more than OK. As I needed a massive truck and I wanted it to be a Ford, I started to look for a suitable car as soon as I sold my old Chevy online on car-​liquidation com. I found some tempting offers in internet, but finally decided to check the nearest dealers. Dorian Ford were of great help to me and I’m thankful to them!

Bought a 2013 focus with a wobbly wheel that was there to begin with, but was told it was just from «sitting on the lot» for so long. It got worse over time, of course with winter wear not helping. Took it in, and immediately the guy asked me if we went over pot holes at all this winter. Because I’m honest, I said «yes,» but this is goddamn Michigan. Who doesn’t go over a pot hole here and there? To make a long story short, they wanted to charge us $ 1600 for «two bent rims, new tires and an alignment.» Turns out it was a bad TIE ROD that needed to get replaced, which Dorian never even mentioned. I may be a woman, but I am not an idiot. Good thing I trusted my instinct and got a second opinion. Unbelievable.

Terrible, liars and scammers. They even spray paint their lawn green, lol AVOID AT ALL COSTS

From purchace to service and parts I am extreamely dissatisfied! When I picked up my car it was not detailed and was dusty. The salesman who helped me was extreamely creepy, he asked me of my martital history which I found weird and invasive. Then everytime I went to get an oil change the service was awful. I would wait and wait and finally get out of my car and walk to a desk where I would pass several employees who ignored me completely. No hellos ever. The lady helping me was short tempered and rude. Besides that they would quote me prices for parts and then I would go to pay and it would be twice as much! I would ask them to bring the person I spoke to back to tell me why but they would hide and not come out! I ordered a part and was told it would take two weeks, after 3 weeks I called to find that my part was not even ordered in the system! They patched my call through to Roxanne who was in charge of my account and she was away from her desk and never returned my call! I have been trying and trying to give them another chance but everytime it just gets worse and worse. Never again Dorian Ford! I will take my dollars somewhere that cares! Roy O ’ Brien treats me like you should have… Next time I’ll buy my cars from them!

Lisa Zerilli the best damn car salesperson ever. Will buy my cars from there every time.

Saw a GMC Acadia on Autotrader. Ive first hand been watching this car for a few months to see if the price may go down a hair if it didn’t move. I finally talked myself into calling the dealership and was put in touch with Mike. I asked him if the Acadia was still available. I heard him type on the computer for a moment and he said, «Uh, yeah.» I then asked how long they’ve had it. Mike replied. «Uh, about a week.» Damn dirty lie! Like I said, Ive been watching the vehicle for a few MONTHS. The Acadia has SNOW on it in the pictures on their website! If they’re going to lie about something silly like that, what else are they going to be dishonest about? I don’t give many one star reviews, but dishonest sales practices definitely warrants one.

Fair is fair and if I didn’t update my review that would be just plain wrong. My salesman C. B. contacted me today and said he would give me the oil change. Thank you.

Carolyn of Dorian did call me following my review. She and I had lengthy conversation which ended on a positive note. However, a few days later, I received a phone call from her husband, Mike Dorian. He accused my wife and I of «holding» his title for the vehicle we decided not to buy. When I attempted to answer and explain we had a receipt for the drop off of his paperwork to the local UPS pick up site, he wouldn’t let me get a word in edgewise. I ended the conversation by hanging up on him. Following the call, I immediately faxed the document. Never heard back from anyone at Dorian. An appropriate thing to do would have been to apologize.

I leased a new car from Chris (second new car from Mike Dorian) and he walked me through the process without any pressure. He also answered all of my questions and at the end, even worked with me to make sure I got the same monthly payments with the largest rebate. They did not have the configuration I wanted, so I factory ordered and the Ford plant took the longest time in delivering the car (just about 3 months). Like I said in my previous review, it all depends on who you get as a salesperson. The lot selection is a bit limited on the less popular vehicles. Suburban Ford and Russ Milne tend to have a much larger selection for all different models but they are rather difficult to deal with since they always seemed to treat me like another number. I came back to Mike Dorian Ford because they focused more on the customer!

They have a GT-​40 in the showroom. Buy one and you’ll never be late for your doctor’s appointments.
Open on Saturdays, they had a full compliment of sales staff available to assist me.
I was greeted at the showroom door and invited to sit down while having a cup of coffee. My salesman, Roy Matthews, answered all of my questions and offered several scenarios available to me in my quest for a replacement vehicle. No rush, no pressure, just pleasant discussion on a cold wintery day.
Hey, based on my experience, I recommend them!

We stopped in yesterday, had an appointment to check out a used van. The used car salesman, Mike, with his typical «old school» used car salesman lingo, was hilarious. He actually used the phrase, let’s go check out that beauty… LOL. I was turned off right then. Then his whole talk about how these go real quick. yeah, whatever. And to top it off, the gas indicator light was on. Who would feel comfortable taking a test drive up on Gratiot when you don’t know how much gas is in the tank? So when we drove across the street to get the plate, and the van making weird noises from the front end, we got out and said no thanks. What a waste of time.

One of the WORST experiences I’ve ever had attempting to even talk about buying a car. I live in Vegas, so the deal would have had to occur over the phone. But the used car salesman (Mike McDonald) was horrible. His focus was what he couldn’t do, not what we could even negotiate or come to an agreement on. Then he tells me I should probably look for another car some place else because we’re not paying for the shipping. Well, I never even asked him to pay for shipping, nor was it even discussed, so why would he even tell me that? They have a car that’s been sitting on the lot for 5 months, tells me there’s no room for negotation, tells me they aren’t paying for shipping so I should find one closer to Vegas. All they could do was find ways to talk me out of buying it. I guess that explains why it’s been sitting for 5 months. There’s an old saying, «don’t look a gift horse in the mouth.» I would have come around to paying the asking price, after doing some research I knew what the cost should be for the car in question, but who in their right mind doesn’t try to negotiate a better deal? If you want to be talked out of buying a car this is where you should go.

It is strange that other people had a good experience here, we went twice and it was horrible. We worked with a guy named Paul both, and he was totally arrogant and seemed too good to help us. We went to this dealership recently looking to buy that day, and wanted to make a Ford work. We had a car unexpectedly die close to the holidays, and needed to get one quick before the holidays came (so we had little time to get together as big of a downpayment as we would like, or get a newer car).
We spent several hours test driving and checking out different cars at Dorian. During that time, we noticed that several of the cars (which were only a year old) with low mileage, had LOTS of scratches/​dings/​cigarette burns in the seats. For example, a black ford fiesta hatchback even looked like it had been in an accident, with a very large scrape on the passenger front end. While we were test driving, we noticed a maintenance guy going around with the little «paint pen» and he tried to cover up that scratch (yet, it was still very visible and touchable) while we were testing driving another car. Super shady.
During this time, Paul wasn’t even engaging with us – we tried to talk to him and he seemed uninterested in answering our questions or giving us the time of day. We found a car that had minimal damage, and tried to make a reasonable offer to start negotiating (considering the damage on the vehicle, KBB/​EDMUNDS/​NADA pricing and trade in expectations for them), of 2k off the asking (knowing that it would probably go up from here). He refused to even give us a counter offer and we walked off the lot. Fine by us.
After looking more, we decided to come back and try to consider another car (we were dumb for repeating the same thing and excepting a different result) — this time, we only asked for $ 800 off (just taxes and title). He didn’t agree, we said, what about $ 400 (which was already over our budget for that particular car, which was damaged)? He finally agreed to at least take it to his manager. He came back out and told us he couldn’t do it, and then was like, who cares about $ 400. I laughed, and said, most people who are struggling and who are purchasing a car on a tight budget care a lot about $ 400, especially at the holidays. He scoffed. This really ticked me off, so insensitive to people’s struggles (AND ARROGANT, considering I knew they were making more $ on the deal then they were claiming).
We left, I refused to shake his hand. We went across to the Toyota dealership and purchased a Scion xD (in much better condition then the cars we viewed at Dorian, with lower miles) that night, for just a bit more than we would’ve paid for the car at Dorian (they worked with us and gave us better financing and got our monthly payment down – seeming interested in helping us at least).
You know what is worse than a used car salesman that is slimy and pushy? A used car salesman who is arrogant, shady, and won’t even give you the time of day (as if your money isn’t good there). Don’t go here. I will never do it again. And I will tell everyone I know to avoid them as well.

Just a quick note about this place:
While car shopping recently, I visited Dorian Ford to check out the 2011 Mustang. I was pretty apprehensive about going in here. Not that I heard anything bad about this specific dealership, but I had never shopped Ford before as my father was a GM employee. In addition, I am generally suspicious of car dealers as a matter of principle.
Anyway, my salesman, Shawn, treated me respectfully and fairly from the beginning. He appraised my trade-​in quickly and gave me a decent price. He let me test drive the car I was interested in alone. (Some dealers come for the ride, which can divert your attention from the car you are evaluating.) He was not pushy and did not invoke any high pressure sales tactics. In fact, he didn’t even take my phone number.
Ultimately, I did not end up buying a Mustang or even a Ford for that matter. Had I decided on the Mustang, I’m sure we could have worked something out. Dorian will be my first stop the next time I am considering a Ford product.