Safelite AutoGlass

They had to come back 3 times to replace the windshield because the previous ones had large distracting warped glass defects. Each of the techs saw and confirmed the glass was defective. Wasn’t really a huge problem since they did the work while I was at work — just inconvenient. Each of the techs were professional, friendly and timely.
Also one of them broke the clips off the cover for the sensor attached to window and reattached it with double sided tape. It’s up there, but in my mind I know it’s broken.

I am so pleased with Safelite! I had a chip in my windshield and scheduled repairs through GEICO. It couldn’t have been easier. When the technician, Lawrence Burnside, arrived at my office, he was polite, cheerful, and courteous. He called ahead to tell me when he would be arriving, and he showed up when he said he would. The chip is fixed without a hassle, and I am one happy customer!

I had my windshield replaced. The store had issues finding my corporate discount so they found something they could use. The installation took much longer than anticipated. Once I drove away I immediately found a problem with a loose rear view mirror. That was fixed. Now there is a sensor that was attached to the glass with 2-​sided cushioned tape that keeps falling. I REALLY don’t want to drive 30 minutes to replace this tape. Safelite should come out to me or at least send me the tape and I’ll do the work they couldn’t.

Tech installed defective windshield in my car. I left the car at home with my wife while I was at work. When I returned home the windshield was replaced but has a large distortion bubble right in the middle of the windshield. Obviously no one inspects these windshields they install.

New wind shield install went smoothly from first call to Barbra in Call Center. polite and quoted pricing. She also set appointment. Erica at Clinton Twp. shop was polite and informative. Office and waiting area were clean and also had refreshments. Install staff were polite, clean and on-​time. Wind shield works excellent. Thanks again

These jokers are awesome at wasting your time. I give them an A+ in that category. Unfortunately, I tried to hire them to replace a windshield. They aren’t so great at that. I contacted them and scheduled an appointment for windshield replacement. I requested a certain popular brand name for the windshield. I didn’t want the windshields that safelite made in-​house (read too many bad reviews about distortion and quality issues). A few days later I show up to my appointment and was informed that they only had the in-​house safelite made windshield available. No one had bothered to order the brand I requested. Thanks a lot guys. I appreciate driving all the way out to your shop for that. They rescheduled my appointment for several days later and promised to have the windshield ready by then. Want to guess what happened at the second appointment? Deja Vu. Again, my appointment time rolls around and I am told they don’t have the windshield and no one bothered to order it. I am asked to reschedule a third time and told that the soonest they could get me in was nearly a week later. Forget that Safelite. You had two chances already. I went somewhere else. (And that somewhere else was able to get me in the very next day with the brand name glass I wanted and the install went off without a hitch. Whoa! Shocker! Apparently replacing a windshield is only a hassle if you try to hire Safelite.)

I had broken glass, the Technician came and in less than 1 hr, everything was fix and operational. Great service.

this business is complete BS. I needed my windshield replaced back in February and after hearing the catchy radio spot I decided to start wasting money with these fools. after my glass was replaced it sounded creaky while driving and fogged up all the time. by the second week of may the glass had finally cracked. they came out and replaced it under warranty. I asked the tech if the noises and fogging was normal, he said «sometimes» and shrugged his shoulders. the new glass was no different and by June it had cracked again in the same spot. this time I opted to take it in and I was immediately told that a stone had caused the crack. disappointed, I left, now out $ 224.25. needless to say I will not be giving them anymore business. I wish I read these reviews before I wasted my money

Bar none, the worst customer service ever. It’s almost as if Safelite agents are professionally trained in condescention and consumer irritation. After having a chip ‘repaired’ less than 60 days ago, it spidered. Safelite’s «national warranty cover[ing] you no matter where you travel,» caveat: 97% of the time, it works all the time… The other 3% of the time, you are out of luck. Another little gem from Safelite customer service… they require their phone agents to read an entire script on the phone, prior to answering any questions. I got to hear this little ditty six times. Six. I started to feel as if I were being punked. Unless one of the networks is bringing back The Candid Camera show, I’m fairly certain Dr Evil and all of his clones work here. Caveat emptor, potential Safelite consumers… buyer be warned. Run. Run far, far away from the Clinton Township Safelite…

I wish I could leave zero stars for this Safelite branch. I am disgusted with the level of service I have received.
They have put in 2 WINDSHIELDS and screwed BOTH up. They installed the first one crooked, which looked very unprofessional and inevitably leaked air. I had them take it off and put a new one on. This was earlier this year. Didn’t seem to have any more problems until I noticed one day that water was dripping on my foot while I was driving into work in the rain… At that time, I thought because of the horrible rainstorms we’d been having daily, that a valve had simply become overwhelmed somewhere and the rain overflowed into the car somehow. It had never happened in any other car I’ve owned (and this car is only 2 years old), but that was my theory.
A few months later, I was vacuuming my floors and suddenly I see beads of water forming on the carpet. There was moisture sitting beneath the carpet and I was apparently sucking it up to the surface with the vacuum. I couldn’t tell how much it was but the whole driver’s side floor was damp when I was done. I didn’t know what was going on so I took it to the dealership, and they found a water leak… guess where it was??? In the corner of the windshield between the glass and the A pillar. The moisture was working its way in through the sealant and dripping all the way down through the opening where the hood release lever is, resulting in water going under the carpet on the floor. Gee, guess who put that sealant in around the windshield?
Now, I could go back to Safelite a THIRD time and have them fix their mess under their warranty, but I absolutely am not. I don’t trust them to do good work. I am going to shell out the costs myself to have it done the right way by someone else. I cannot handle wondering if water is going to come in every time it rains. My car is only two years old, for crying out loud. I never want to deal with them again. I’m beginning to think they pulled their certificates out of a Cracker Jack box.
STAY AWAY from this branch. There are several other installers in the area — go to one of them instead.