Screamers Costumes

I needed fairy wings in the middle of November, and they had them! They have a pretty good selection of costume items, including wigs and accessories. The service wasn’t great, but the clerk showed me to their selection of wings, and she rang me up quickly. She just didn’t seem very enthusiastic about having to work on a Saturday afternoon. I would definitely recommend Screamers, especially when you’re in a pinch, like I was!

I needed a few items that weren’t already a part of my wardrobe and after checking on Unilocal,Screamers seemed like the logical place to visit. Since I already know the area well, it was easy to find their store. Located just north of 15 Mile and Gratiot, on the west side of the road in the Regional Shopping Center, finding ample parking was a breeze.
Once I entered the store, I was thrilled to see so many items on display. This is no Party in the City, strictly costumes and accessories here.
I started toward the back, walking along one of the aisles, marveling at everything. I suppose a person could find any sort of scary mask, or an action character from comic books, to fairy tale figures.
The gal stocking the back shelves asked if I needed assistance and was most helpful. She showed me right where I might find what I was looking for, and soon thereafter I was headed to the cash register with $ 33 worth of stuff. The cashier rang me up, included a business card with my receipt and out the door I went. I couldn’t have been there more than 10 minutes.
Pleasant employees!

They have a good selection of theatrical make-​up, and a great selection of masks. However, the lady who works there was horrible at customer service.
I was the only one in the store, and it felt like she just wanted me to leave. I want to support them, but that lady almost made me want to buy exclusively online.
Then there was one time I went in and the customer service was EXCELLENT. There was a tall guy with dark hair. He’s the best.
If you go in this store and see the lady, just know that there are better people who work there. You were just unlucky.

I never do these reviews but I felt it necessary after the experience I had at this store today. I work in customer service and boy do I feel pretty motivated after what happened to be sure they hear loud and clear how I feel about my experience in their store. I called right after I left the store to ask to speak to the manager, but lo and behold… the person who gave me such terrible service is the manager. How sad. I believe I overheard from another worker that her name was Lisa, but I’m not completely positive.
I drove well over an hour to Screamers because there isn’t a store by me that carries a particular theatrical makeup brand I was looking for. I had high hopes for this place, as it’s been around for a long time. I am part of a large theatre circuit and was excited for the prospect of this kind of store which caters to the kinds of thing I need that you can’t find other places short of online.
When I got into the store and was looking at the makeup in the big glass case, a female worker came over to me immediately and asked if she could help me.
That was the most polite thing she did.
The kind of makeup I was looking into getting isn’t cheap by any means, and I’ve never used this particular style before so I was trying to make a decision while the saleswoman stood there and pressured me. As she stood there looking extremely put out and irritated by my presence she continually asked me «so do you want this? Which one do you want? Are you going to get this?» She must have asked me 4 times in a span of 7 minutes. Nothing like letting someone make a decision. It made me pretty uncomfortable, like I wasn’t allowed to think it over and weigh out my options because I was holding her up or something.
I was also interested in a wig (one star goes to the store because they do have a very large and nice selection of quality wigs available) and I asked the woman if I could take a look at one that happened to be on the top shelf out of reach without a ladder. Her immediate response is «do you want to buy it?» and walked over to get the ladder with a scowl and a huff. At this point I am beyond irritated by her attitude so I respond «uh, I’d like to take a look at it first if could.» I mean, wow! Talk about rude!
Such a shame. I tried on a wig I really really liked and would have bought, but I deliberately chose not to because they didn’t deserve my business. Unfortunately, I had to buy the makeup because of a time crunch, but I much rather would have bought it from anyone else.
I must add I think I may have been the only other person in the store, so it’s not like there was a huge line of people waiting to be helped and I was holding everyone up.
Yes, the selection of items in the store seemed quite large, although I didn’t stay and peruse the store as I had intended because I really was so put off by the poor customer service. Too bad for them, I could have easily spent a lot of money there today.
I will not be returning to Screamers. They will not get any recommendation to my large circle of theatre colleagues other than to stay away and take their business elsewhere.
I do hope Screamers gets a chance to see this and that it rings loud and clear that this is not the way you treat your customers.

BUYER BEWARE! My son used his birthday money to buy a $ 30 costume here. It had no stopper on the zipper, which ran the entire back of the costume, and after the second zip… came off. Renee the manager would not give us an exchange, since I had mentioned he wore the costume. We had to spend $ 25 to have a tailor fix it … and we barely got it back in time for Halloween. We go here annually… no more!

Now that Lauer Costume shop is closed, Screamers is the only independent costume shop in the area.
I can see how the Halloween USA mega-​stores would be appealing. But before you go to one of those, come here first.
They have the largest selection of masks I’ve ever seen, and that’s saying a lot; I used to work for Party City, and they can have quite a selection too. But I digress.
Screamers has a large selection, but what’s great about it is the selection is unique. If you want something other than that same old witch costume, this is the place to look.
I wanted something special for an art project; just a plain white plastic face mask. They had more than a few styles, and maybe 40 different masks of the same kind in various colors/​designs. Wow! At the time, I’d went to Party City, Halloween USA, and others… and didn’t find what I was looking for. I went to Screamers and was out the door with what I wanted in five minutes!
Either it was the selection or the staff’s help, but either way, when my daughter’s old enough to trick or treat, I’ll bring her here. (and Daddy just might pick something up for himself as well!)