Chase Bank

No clue why they have a drive up window here. I push call and send my money over. 3 min later a lady appears to tell me it will be a while because she has a line. Now I’m going on 12 minutes of staring at a screen. Horrible customer service. Close the drive thru if you’re unwilling to provide the service. It’s a joke.
… It’s me again, 16 minutes and counting.
… 20 and counting… Wondering if there’s a hidden camera and this is a game someone is playing…

I don’t really write reviews but I got exceptional service today by Amanda. My girlfriend and I opened up a checking account with a coupon code for $ 150. However, we realized that the coupon code we used was the wrong one and there existed one for $ 300. We are «THAT» couple who can’t read fine print and then call to complain.
But Amanda sounded completely professional over the phone and in person, despite our incompetence. I showed up in person, she greeted me with a big smile, and then she called their internal service line, resolving our issue within minutes. Truly exceptional.

Compared to other banks I really like chase, their locations are always friendly and nice, they call and email with info or flag random fees and I haven’t had any problems in the years I have banked with them

I love CHASE bank. Love that I can deposit my checks by phone, I’ve never had a problem with anyone in this bank. Everyone has been helpful, and I like their fast drive thru service.

Mariah and Lien are the most incompetent managers I’ve ever seen. I’ve been trying to get my problems resolved for almost two weeks and they can’t seem to reverse 13 fees that they imposed on my account because they failed to notify me of an account change. I received the notification letter almost 10 days AFTER the account switched over and they have completely dropped the ball on getting this fixed. This has caused my paycheck to be entirely dissolved into fees after it was autodeposited today. I went in to talk to Mariah, who happened to leave early on a Friday, and spoke with Lien instead who never so much as offered an apology, but instead told me there was nothing she could do because she had not spoke to Mariah, and basically said, she didn’t know what to tell me. Stay far, far away from this place unless you want to pay unnecessary fees.