Hertz Rent A Car

If anybody can explain to me why the additional fees costs more than the rental car I had through my insurance company when the contract was not appropriately explained, I was rushed into the car because I had to be to work and my girlfriend had to be back to work extremely quickly without ever doing an interior tour but being guaranteed that they were aware of the damage a.k.a. burn holes, no carpet floor mats and a huge rip in the actual carpet, there are $ 10.90 refill fee but I was told I prepaid for gas which initially was charged to me and then magically came off the next day because I was under the assumption and was told by them it was an insurance claim so they would never bill my card without my signature, as well as the fact that I do not smoke and I was charged a smoking fee for a burn hole that I called them the same day and was made them aware of, and to top it all off… my insurance company’s bill for the rental car which I could’ve kept for another 15 days who wanted to save some money on top since it does sometimes take a while to fix her Mercedes, their bill was $ 547 because they are in their carrier Circle and I was recommended by my insurance with State Farm to this dealer when I asked them for the closest rental agency to my home seeing how I hadn’t had any type of operating vehicle at the time, but my fees are $ 603 and they charge me $ 10.90 for gas and when I politely complained promised me that it will be knocked back down to the normal fee of $ 3.20 which also was never done… Do not ever rent from this place, I am on my way there now to hopefully work this out but if not I would rather stand out in front of their store with a big sign and never get them another Rannell down there on Shaw and Clovis in Clovis California on every free minute of every free day I have for the rest of my time in the state, then ever in 1 million years pay that bill although it’s already been auto deducted from my account with no signature and no nothing which was also a promise they made that would never be done. I am livid, my insurance Company is considering dropping them from their circle of recommended car renters, but at the end of the day… Avoid Clovis and Shaw location and probably whore Hertz Corporation as a whole with everything you have or you will be out of pocket hundreds and hundreds of dollars; if anybody from Hertz wants to reply feel free but I will be contacting the Better Business Bureau, I’ve already contacted my insurance company, and I may even contact a lawyer but you’ll know which guy it is because I’ll be the one down there to the feet from your property line with a big huge sign making sure nobody ever comes and Rent-​A-​Car from you again and every free minute of every free second I have and on top of it I’ll even hand out free directions to the next closest rental car company; highly recommend going with Avis or enterprise, I can’t even say all hurts locations are bad but I can tell you this one had one car on the lot for me that was ready to drive often and I was late for work that day because of the fact that they drug their feet so long they did not even have time to do the inspection and told me to call and any problems which of course were never notated. To top it off, when you cannot get the same person on the phone but get a guarantee… Never ever trust that because now I have learned that 99.9% of the time, it will not be taking care of the way it is promised and you will end up footing the bill at the end of the day whether you like it or not. That’s all I got for hurts right now but I will talk to you guys very soon today and you will see me out front on every day off I got from now till forever and every second I’m not at work you will see me and your sales will go down and we will have a very very big problem or maybe one day Somebody will grow a conscience and actually contact me and make this right; my bill should’ve been $ 17 a day plus $ 3.20 for the gas… I have a witness that was there when i signed, i was even promised by «manager» it would not count against me and they would adjust it. Needless to say, never happened and my personal bill was larger then State Farms and this was done on an INSURANCE CLAIM!!! AWFUL BUSINESS, AVOID AT ALL COSTS; (if somehow this is made right i will update but i just got direct feedback from my insurance company and am on my way with bronchitis and possibly walking pneumonia to make it right or at least get a lot off of my chest) THEY WILL TAKE ADVANTAGE OF YOU, MISFILE PAPERWORK AND ONLY EXPLAIN WHAT THEY WANT, AND NEVER LET YOU SPEAK TO THE SAME PERSON TWICE AND ON TOP OF IT WAIT CLOSE TO A MONTH UNTIL THEY AUTO DEDUCT FROM THE CARD THEY SWEAR THEY CANT TAKE MONEY OFF OF, IT IS ONLY NEEDED FOR PROCEDURE!!! SCAM LOCATION AND OR BUSINESS, THEY NEED TO BE SHUT DOWN!

Don’t come to this hertz! I rent a car once or twice a month for work. I came to this location because it is closer to my house but I will never make that mistake again. Enterprise is down Shaw just a mile away and they actually help customers. Someone will at least say hi and acknowledge you being there. I walked in, no one was at the front desk. The place is dirty, and the people are not nice.

side note: none of the photos shown are actually this location.
rented here probably a couple dozen times with no problems, but the last (probably last year?) ruined it, and from the reviews, it doesn’t appear things have improved.
reserved online at least a week ahead of time, for a noon pickup. got there around 12:30pm, with one person ahead of me. checked in, did paperwork, and waiting for car to be ready. car isn’t actually ready until almost 1:15pm, get in to leave and discover it’s so low on fuel the light is on. go back inside, and get the brush-​off with «well that’s how it was returned, and you can return it the same»…as if they couldn’t have run the block down to the gas station and put $ 5 in it so i’d actually have enough to get to work? and since it’d taken as long as it had, i no longer HAD time before work to stop for fuel; had to just take it home and take the girl’s car to work instead, and fuel it after work (so much for that early start in the morning).
have also dealt with them for an insurance rental and despite their assurances of «a comparable vehicle» to my pickup, they stuck me with a 4 door sedan for the week my truck was in the shop.
even reached out to customer care, who also gave me the same «they’re checked out with the fuel level they’re turned in with» explanation, and a «$ 20 off your next rental» coupon.
i now deal with the extra distance and inconvenience of the airport to go to Avis, and it’s been smooth dealings all the way.

I’ve rented a car from here twice for personal reasons and have not had any issues (knock on wood) During my last visit I was very politely greeted. The associate made sure I received a car I would be comfortable with since I was going on along road trip. Defiantly would choose hertz the next time I need a vehicle unless anything changes.

Completely disgusted with this place. I reserved a car through their website and went down to pick it up soon after. When I arrived at my scheduled time, I was told my car was not ready and that there were 4 people ahead of me on a waiting list. I asked if I would get a car today and the thing behind the desk (employee) rudely said no. No apologies and no explanation. I was furious, but left without incident.
I waited a couple of days before writing this review so I could cool off and rethink what I would write. After two days I’m still of the opinion that this specific Hertz location is one of the most scandalous and untrustworthy operations I’ve ever come across. I hope they go out of business and never return.
Hope this review will save someone out there from wasting their time as I did. But I’m sure many others will be posting negative reviews as I have.

We had to put our truck into the shop and had to rent a car to get around while it was being worked on. Hertz picked us up, had the car ready for us when we got there. Everyone was very professional and they even offered a special rate because our car was in the shop. They did everything they could to make our experience pleasant and easy and as inexpensive as possible. Next time our truck goes into the shop, we’ll go back to Hertz!

Absolutely horrible customer service. The sales people there (calling them that because they must make commission) don’t have a clue. I had to walk home and print out an online add so they would honor there company discounts. I don’t think Hertz has invested any money in training nor customer service skills. Called there «customer relations» dept who was worse then the local business. After telling my story he said nothing besides and what do you want me to do. I asked him isn’t this customer service??? He made it very clear to me that customers don’t matter and no nothing would be done.