Michaels

This is the one place that I can come in and just spend hours, upon hours here. There is so much to look at, learn from… basically your imagination runs wild as you go from one aisle to the other. I still remember the first day I walked into this store. I was immediately drawn in by the smell of cinnamon, and apples. Maybe because it was around Christmas? But they always seems to have a unique scent for every season that just makes me feel happy on the inside. And the deals are so sweet! I came in today for their 50% off on all the knitting equipment and yarn because of my grandma. And I wanted some supplies for coloring and paint. But I always seem to want more! You can literally find anything from home décor, design, hobby crafts, classes, etc. I mean, there isn’t more I can say, it’s just a fun store to be in. And it gets to the point of embarrassment when you’re the only one ohhing, and ahhing, sometimes jumping for excitement when you find something you absolutely love! The staff is very helpful as well, and very courteous. So come in when the desire to create gets to you. You’ll love it!

This is not the cleanest or most organized Michaels I have been to, but they do almost always have what I am looking for. It doesn’t seem as popular as the one in river park so the supply of things are more than usual. It is just run down a bit and need some TLC. But I still love this store

Horrible service. I signed up for a knitting class approximently a week before the day of the class. I call Micheals an hour before to make sure the class was still going on and they tell me it’s cancelled. I guess I would’ve never known it was cancelled! I paid $ 25 for this call and they tell me I can go in to get a refund. Apparently, when I go in, they had no idea about me! And when I said I was on the online register, they claimed they can’t view previous classes. Thank you micheals for canceling on me and not giving me my money! I will not be shopping or signing up for your classes at this location!

I’m sad that this place has such bad reviews. I think it’s because the people who love this place never really think of doing a review because it’s not a restaurant, clothing store, etc.
But here I am! A true loyal costumer for years. Anything craft related I need I always check here first!
They always have amazing deals. Look online for 40% off coupons! Those aren’t hard to find. One thing I love about this place is that they are always 2 steps ahead of the season. So you can get started quite early! I’m a very festive person so this is the reason I keep coming back here. I’ve never had a bad costumer experience.

This store made a utility agreement with PG&E that requires them to turn off about 60% of the stores lights on a randomly selected day, chosen presumably by the utility company.
On Monday, September September 15^th my wife and I visited the store. Both of us have diminished eyesight, with me needing adequate light so see that we were selecting. After a frustrating 20 minutes were finally were offered help by a sales associate in the store, by then we had given up and decided to not make a purchase until we could actually see the merchandise in the store.
Making the deal with PG&E was not a good idea as the light they offered left the majority of the isles inadequately lit to make a selection, and could be a safety issue as well. Some of the isles where so dim that items on the bottom shelves were indistinguishable. As we had to travel about 10 miles each way to the store, it was a disappointing waste of our resources not being able to see the merchandise just so they could save theirs.

This place has terrible customer service! The employees are not helpful and are unprofessional. I must have gone when they were adding inventory to shelves, but aisle ways were blocked with stacked boxes. I had to move boxes to get to what I needed and when an employee saw me doing so she didn’t even offer to help.

I have a total love affair with Michael’s lol. they have everything and more that I need for my arts and crafts! They have a huge selection of everything and their prices are reasonable!

Very poor customer service. 6 of us waited in line well over 5 minutes (at which time we gave up and left) while two clerks were checking out two customers. Three other store employees stood right near the cash registers chatting, one looked to be the manager, and never bothered to open a new register or see why it was taking so long to check out the active customers who were both already at the registers long before we even got in line. I will find a store that wants to help me purchase my merchandise in a timely manner. We left without making our purchase.

a good craft store, but i only wish they would have chinese art supplies. i know they use to have bottled sumi ink, japanese rice paper and the japanese sumi painting kit, but that’s about all. i notice the store sells a how to book on chinese painting, yet they do not have any chinese art materials. but everything else is good, there are materials i need for other things i do like book binding, or wood crafts so i guess as it art store it’s good, but would be better if they had chinese painting materials, because i know many that would be interested. so all in all a very decent and well stocked store.

This is one of those places that is so overwhelming if you are looking for just one little thing. It’ll probably take you forever to find help, as well.

I’ve been there twice. The first time was to get a boatload old family photographs custom framed. The sale clerk was great about helping me pick out complimentary mats and frames and in designing collages out of some of the smaller photos. He even helped me save money by telling me that I didn’t need to get the more expensive UV protection glass when I wasn’t planning on hanging any of the pictures in direct sunlight.
The total bill for approximately 15 framed collages and photographs was $ 680. For that kind of money I’m expecting perfection.
Here’s the kicker: fully half of the finished products had problems. There was tissue and strands of hair between the photos and glass in a few of the frames. One frame had a big old thumb print on the inside of the glass. Several of the mats had been cut crookedly, and one mat had been punctured by a pin or Exacto knife about an inch from the top of the frame. The damage was obvious even from a few feet away.
When I pointed these problems out to the new sales person, I got attitude galore. She basically told me that I could take the frames apart at home to wipe off the fingerprints and pull out the tissue and hair. I could fill in the puncture with some White Out and cover it up with a black permanent marker (the mat was black).
I didn’t pay nearly $ 700 to do any such thing, so I asked to speak with a manager. The manager agreed to fix the problems, but told me that I couldn’t get the frames back for three weeks. (They’d taken three weeks to complete the original job, so I guess my fixes when right back to the end of the line.)
In the end I got everything back in reasonable condition, but it took them a month and a half and I think I paid waaaaay too much.
The second time I went there was in March to get the materials for two Easter baskets. The baskets themselves were reasonably priced ($ 6 for a 14-​inch basket), but everything else was much, much too expensive. $ 4.99 for a pair of headband bunny ears? $ 6.99 for a pack of sidewalk chalk? $ 2.99 for a tiny packet of Easter basket grass? I don’t think so. In the end I just bought the baskets and walked next door to WalMart for everything else.

They are over priced for paper and fake flowers. But I can’t say anything bad about Michaels, their wedding section made it a one stop shop for my 3 month engagement.