Valley Pool Solutions

Valley Pool Solutions failed to complete a job that they started on 12/​26/​2014. I sit here 3 months later with an incomplete pool repair job and a $ 900 diving board that I paid to have them replace, not installed as if date (4÷1÷2015). Neither Steve Farman (Business Manager) nor Jeff Rutlege (the one who came out to quote job and oversee the job) will return phone calls from me or email me back. I paid my bill in full on 2÷6÷2015 because I was told by Steve that the pool would be completed on that day and we were done. A quoted 2 week job has led to a 3 month incomplete job. The plaster job is shoddy… looks splotchy and worse than what it was, and the workers left cigarette butts and Redbull cans all over my yard. They never cleaned up the mess from sand blasting the pool. Over all, EXTREMELY disappointed. Waste of money. DON’T HIRE THEM! Awful!

This company failed in its contractual obligation to provide me with a proper swimming pool plaster job and by leaving me in worse shape by damaging the wall tiles and replacing them with an unmatched color. The plaster is discolored and splotchy. The walls look terrible. They left my yard filthy with sand and plaster on my walkways and plants. Jeff Rutlege, the person with whom the contract was made, promised to fix it all an told me not to look at it for a few days until he took care of it. He never took care of it. he took my $ 3200 and left me in the lurch. He does not return mail, phone calls or even certified mail. I have been forced to file complaints with both the Better Business Bureau and the Contractors State Licensing Board. If they do not resolve it, I am filing suit in small claims court. Mr. Rutlege is a liar and has no sense of business ethics. As part of my research, I discovered that in 2013 and 2014 there were other complaints lodged with the CSLB and the license had even been suspended for a time. Based on my ordeal. I hope no one does business with this company as they do not stand behind their work and cannot be trusted. Believe me, if I could have posted this without giving any stars, I certainly would have.