Padonia Auto Service

If you are looking for an auto repair shop that guarantees their work and deals on the level with customers– DO NOT go to Padonia Auto Service in Cockeysville. I have been taking my cars to this shop for years, but recently something has changed. (the owners I think) One of my cars has been to this shop for the same problem for 3 times in 5 years. While they do guarantee their work for one year, the problem always re-​occurs after the warranty period. Even after being given special instructions from the GM website on how to do this repair (for time #2) they needed a specific part– they still couldn’t make the repair permanent. So by the 3^rd time I honestly expected them to do this repair for free or cost only. I even suggested they just replace the little plastic bushing that popped off which would be a quick in and out fix. First Joe told me they couldn’t buy just the bushing (though Napa– which is who they deal with sells that part and for a song) so then after I bulked at that he said the whole piece was damaged and he had to replace the whole part. They replaced it before I even gave them the go ahead– I was going to take the car elsewhere at this point for another opinion.
While I was given a slight discount– they forgot to do the oil change I requested! They had it on the order form and crossed it out. Never going back obviously!

Padonia parts price $ 550, factory $ 472, NAPA $ 225, popular on-​line site for new parts, $ 122. Padonia did a nice job on diagnosis, $ 80, but I had it towed home and did it myself.

Awesome group of people. They were honest with my car. I had a problem with my car that they said I had to take to the Honda dealership because it was too extensive of a fix and they didnt charge me anything. They did their own research and found that if i took it to Honda it would be cheaper because it fell under a recall warranty. I feel that rating an auto service is important because it distinguishes honest shops from stickler shops and Padonia Auto service is an honest shop.

Great place. Very professional, honest. Impressive. I needed an inspection. We set up an appointment no waiting. They completed the inspection when they said they would. A very pleasant experience.

There is a reason why I gave this place two stars and there is a reason why I am doing this review months later. First, I will explain the good about this company. The customer service is great and I love the fact that they will breakdown what needs to be done immediately and what can wait. Now i will get into the bad. I took my car to them because my old car was making a squealing noise when I would start it up and my tires were going bad. The guy who worked on my car said he did not know why the car was making a squealing noise and then gave me a list of things that needed to be fixed including getting a new tire rod and a new power steering system because the hose was leaking ;those two things would have cost almost 900 dollars. I am a regular person and I cannot afford to drop that much money on an aging car. Since the service was so good I promised them I would come back and get the work done. Fast forward to 3 months later I decided to go to my regular mechanic that lives near my parents house (a hour away from me) because I felt my power steering was off and I remembered the recommendations that Padonia Auto Service gave me. I have been going to that guy for about 10 years and he does nothing less of a honest job. He took a look at my car and told me nothing was wrong with my tire rod and that all he had to do was put stopleak to stop the leak from my power steering hose not REPLACE the whole thing which is what Padonia Auto Service wanted me to do for $ 600+. So the moral of the story is that you should always be weary of mechanics who are quick to replace and not fix. do not be afraid to walk away or write down any recommendations and research it on Google or take it to someone trustworthy. I am not trying to call them liars but if you are not a liar are you incompetent? I will never know…

The staff is honest and has great customer service! Extremely impressed each time I come to Padonia. I have been using them for various vehicle issues, as well as routine maintenance on both our family cars for over a year. My wife feels comfortable bringing the cars here herself & if my mom lived in Baltimore I would have her take her car to Padonia too!

My husband and I were taking his older civic in for a check up to Honda down the road and they quoted roughly 1400 worth of work. We took it into Padonia and they said that none of that work was necessary at this time. They said they would have just suggested an oil change. It’s amazing what honesty can do for a business! We will be coming here from now on :)

Had my first car inspected here on a minute’s notice awhile back ago, had excellent customer service and did a great job. Price was very reasonable, new mechanic for this household!

I trust Padonia Auto Service with my vehicle and have recommended them to friends. They are reasonably priced and won’t try to get you to unnecessary repairs. They also get everything done quickly so you can get your car back as soon as possible.

I think Michael and the crew at Padonia Auto Station did a great job on my car. They took care of four improvements I needed to pass state inspection. The best part is they did this in under 4 hours and without over pricing me. I had a chain shop price out ONE item at $ 750. That same biz held my car for 6 hours BEFORE tending to the car and then came back with a crazy estimate. Padonia Auto took care of the FOUR items I needed for about that same amount.
No exaggerated amounts.
No unnecessary services.
Just honest mechanics and service technicians.
(All which mean a lot to me as a woman going to get my car serviced.)
What an awesome mom and pop shop. Way to go Padonia Auto Station!

I had a fantastic experience at Padonia Auto Service and would highly recommend them to anyone in the Cockeysville/​Hunt Valley area.
The service manager, Mike, was very friendly and professional and my vehicle was attended to and fixed in a very reasonable amount of time. The cost for the work done was very reasonable.
One item of special note: The restroom was INCREDIBLY clean. I have eaten in local restaurants that have bathrooms that aren’t half as clean as this one.
I will be back to P.A.S for all of my auto service needs.