Cohasset Tailor Shop

After having used this shop years ago I figured I’d try it again. When I brought my clothes in for alterations a woman came in to pick up her order and it wasn’t ready even though she had a receipt for that days date. I should’ve ran then. A week later when I returned to pick up my order it wasn’t ready and she tried telling me I had the wrong date until I pulled out my phone (for the date) and the receipt to show her that my clothes should in fact be ready. I returned the following day and a pair of shorts were still too big and she was blatantly upset because «it’s a lot of work to fix them.» I returned today, for my second order and I have never received such poor customer service. She was extremely rude as I walked in, saying, «I knew you’d be back.» She criticized me, said she’s being doing her job for 15 years and this has never happened to her. She even accused me of losing weight in the last two weeks. I explained to her that I hadn’t, that everything else had fit me fine but the shorts were too big in the waist. She gave me a horrible attitude even after I told her she was being rude and unprofessional. I would not recommend this tailor to anyone as she doesn’t value her customers and is very degrading. Her tone and attitude was absolutely unacceptable.
Additionally, if you don’t like dogs, beware. She doesn’t stop her dog from running towards the door barking at you when you come in!

Hope you’re not in a rush !!!
The women who own this taylor shop is not to be taken for her word.
She’s overwhelmed in a bad way…
She has consistently promised delivery of alterations — in this instance a pair of trousers
and then takes months, literally, to finish them. Inexcusable and not even a hint of remorse from her. Kind of like ‘I’ll get to your order when i feel like it. Tough luck.’ We’re talking attitude here…
The quality of the work is just average. So, if you have a better place to go — then go there — not here. Supporting a business that doesn’t deliver what is promised is not worth supporting. And forums like this are sometimes the only recourse we have to fairly inform other customers.
Buyer beware!

While I’ve never been displeased with the results from this tailor, I only went back because it was the closest one to me. The turn around time is quite slow (3 weeks for a suit, 2 weeks for pants or a zipper replacement). You have to pay up front and in cash or check, and the prices are a bit high ($ 18 for a zipper replacement). The ladies are always decently pleasant but their English isn’t amazing and a few times I was concerned they didn’t understand what I was asking. They’re always upfront about what they can’t do or what won’t work well, which I appreciate. I had my prom dress altered there, and the woman suggested a certain placement and insisted on a certain amount of fabric for it because otherwise it wouldn’t work. The dress, though, was supposed to be ready a week before my prom and when I went in to pick it up they said it wouldn’t be ready for another few days. I went in the day before my prom and they told me to come back tomorrow. I insisted it be done tomorrow because obviously that’s when the prom was, and though it was finished then I was extremely concerned I wouldn’t have a dress to wear leading up to the prom. My pants hemmed there have been fine, the replaced zipper was fine, and the dress turned out well. I also recently had a suit tailored there– it was a family friend’s who is a few sizes larger than myself, and though the suit definitely fits better than it did before, I’m not thrilled with the results. It’s still a bit big and doesn’t hug me correctly– I’ll probably be taking it to another tailor to get it altered again, which I shouldn’t have to do. All in all if you have something not too complicated that you don’t need right away and this location is convenient, go right ahead, but otherwise look for a different place.

Since writing this review, I received a call indicating that my 3 items would be finished 5 days earlier than previously indicated. The woman who called was very pleasant.