Step Into Liquid

The worst customer service experience I have ever had in the USA. My dealings with Will and this company were nothing short of disappointing. There was a frightening lack of professionalism and false promises. They wouldn’t respond to email, text or phone calls over a 10 day period after promising a no quibble return policy. Strongly recommend you find alternative options.

I was surprised to see all the negative reviews. I bought a groupon with four friends and had an amazing time. We made the reservation online and got an email confirmation. They sent a reminder email the day before.
The day of we got there and the instructor was already there. He was super friendly and accommodating to our inexperience. He got four women without grace or balance into the water with confidence. We all had a blast. The view is phenomenal. This was a bucket list item for me and Im so glad I was able to do it. Will absolutely be going back here to paddleboard again.

This company is a complete scam. Ten friends and I each bought Groupons and made reservations weeks in advance. The reservations were confirmed via email. We showed up the day of the reservation, which was a 40-​minute drive for most of us, and they lied and said we needed to fill out the waivers at least 24 hours in advance. This was never communicated to us and it does not state this on their website. They were taking walk-​up customers who were paying full price. Please stay away!

Horrible customer service. Tried to book online, site gave me an error. Called into office to make reservation, was told original time was overbooked and they would combine groups. Signed up for 3pm, confirmed. Drove down to Cold Spring Harbor was told that our reservation was invalid. Waste of time.

Lets start from the beginning. i bought this off of groupon and reserved an appointment from the first location. i showed up and tried calling him over and over. and then i went to a local waterfront stand that has rentals themselves, its located in oyster bay. I HAD A GREAT TIME WITH THEM AND IT WAS SO MUCH CHEAPER. anyways, they had told me that it was a scam business that was illegally coming to their grounds to conduct business. i went home and contacted groupon which helped me to get in touch with the owner. we set up another appointment.
this time i brought my cousin along. i wont lie and say i had a terrible time. i actually had a great time and thought all the trouble i had gone through was a misunderstanding. before leaving, he talked to me about being able to buy a board off of him since he was getting a new shipment. he also was going to give me a great price for it. only reason worth getting the star rating
i had to pay for half and paid for the other half when picking up. and i am about to make a long story short. he stated having trouble with customs and this was after tons of unanswered emails since i havent heard from him and the pick up date was passed. i gave him another month and never heard from him again. its too late to even get my money back. this is terrible since i used my bonus money to pay for it.
im foolish to have believed in good people and a good deal. i paid the price for it quite literally

I used the Groupon for a 1-​hour lesson in Cold Spring Harbor and it was awesome! The 2 guys were there early and had all the equipment unloaded, with the right number of paddles and life vests for everyone. The guy even lent us his sunscreen and allowed us to keep our car keys in his car while we paddled. The paddle guide was very chill and helpful and talkative, but also just let us explore the harbor on our own. It was great just kind of paddling wherever we felt like but also being given tips on how to go fast, to steer, etc.

I had a frustrating experience trying to redeem a Groupon with these guys. They told me to make a reservation via their online reservation system, even though the type of Groupon I had purchased wasn’t even one of the options in their system. Nonetheless, I made a reservation for the closest match I could find, over a week in advance, and received an official-​looking (but obviously automated) confirmation via email. To make a long story short, I emailed them the day before my trip was to take place to confirm the time and location (having received no response to an earlier email), and they responded by saying that my reservation was «not valid,» so don’t bother showing up, with no explanation why and no apology.
Fortunately, Groupon issued me a refund after I complained to them. I would never do business with these shady characters.

I have had a horrible experience with this company, and entirely because I took advantage of their Groupon offer for a chance to try the company out first at a discount before paying for full price SUP excursions. They told me I had to make an appointment online instead of directly through them because I was a ‘coupon customer’. When the online system didn’t offer the location I wanted no matter what dates or times I tried, I emailed them asking for help and got back an unsigned, incoherent message that made no sense. I asked for help again and got no response, so I reported them to Groupon and got a refund. Now they have me on their mailing list so I keep getting emails about special deals from them. I’ve emailed them back several times asking to be taken off the list and they have ignored me.
Worst customer service ever. If you pay full price, maybe they will actually be nice to you like the other two reviews so far say. But DO NOT buy the Groupon – they will treat you like garbage outright.
On the bright side, I had a great Groupon experience with Global Boarding in Sag Harbor, and will definitely be going back there for future SUP experiences.

We bought a groupon to try out paddleboarding and could not have been more pleased with this company and our experience!!! We went Friday afternoon and had a great lesson which was very helpful. Our guide stayed with us and helped if we got mixed up or the wind was picking up. We bought a two hour package but were pretty tired after the first hour so they said we can save the next hour for another time which made us pretty happy! If you have been waiting to try paddleboarding def try this place.
=)

Went this summer paddle boarding and had an amazing experience! The guys were so nice! Definitely doing this again next summer!

After going paddle boarding on vacation, I wanted to try it again closer to home. I found Will and Step into Liquid and could not have been more pleased. Will was so helpful and down to earth and I had such a great time paddle boarding with friends in Oyster Bay. I will definitely be going back next summer and I recommend Step into Liquid for anyone looking to do stand up paddle boarding, from beginners to experts! So much fun!