A V Hawaiian Pool

We had a couple of issues to be addressed about our pool. We called our home warranty company and they sent out AV Hawaiian. They were at our house for a whole ten minutes only to say they did not do any leaks, if they were in the pool itself or underground. The filter and equipment area showed no leaks, so I was left to hiring a leak detecting company. I asked about about why the pool lights did not work. They said (again) they could not cover that, but he said the discoloration in the bulb told him there may be a leak, at the light unit. So, a few weeks later, I needed to adjust my timer for the pool sweep. I noticed my GFI plug needed to be reset. I pushed it in and now the pool light works. For the $ 75.00 charge, I think AV Hawaiian should have found that simple fix. I feel they did not do a thorough job. Furthermore, they had a scheduled job right down the street prior to my appointment, but they still charged me for telling me nothing and basically hopping out of their truck. Bad business. Would not ever use them again.

Need to return phone calls. Did not return mine or the 4 or 5 from the warranty company. I have serious concerns about the integrity of the company and the technician who came to my house.
Crappy customer service seems to be an epidemic with this company.

This place is not even worth one star since last week I’ve been trying to get a hold of them and I can’t I leave voice messages and they don’t return my calls. The really bad customer service. This place is not worth being on Unilocal or anywhere. If they cannot even take care of the customers.

Reading all the reviews that specifically mention the fact that Home Warranty companies use these guys gives me major validation. I’ve had these guys out twice and both times they say there’s nothing wrong with the equipment. However, my research tells me (as does common sense) that the pump should not run nearly ²⁴⁄₇ — even with the heater off. I’m calling my home warranty company and demanding a second opinion.

This is an outstanding company. Very knowledgeable and quick to resolve problems. And friendly too. They get my highest recommendation.
Prompt and on time service.

Had some trouble getting a call back, but they are friendly and fast.

I really don’t understand all of those negative reviews. I’ve been working with AV Hawaiian for 10 years now. About once a year something goes wrong with my heater or pump. They’ve always been prompt, never once have they tried to upsell me on anything, and have always done the job to my satisfaction. One big difference I do see, is that I do not have a home warranty. I’ve never had to pay more than $ 100 for any of the repairs over the last 10 years though. They’ve been very professional with me. Even helped me troubleshoot over the phone an issue I thought I was having, but turned out to be nothing.

If you value your time and care about your home including your pool, I would steer clear of A V Hawaiian. They are used by Fidelity National Home Warranty and that alone says alot. I will spare you the details and long story. The short of it is, horrible service, poor diagnosis, and I’m going with another company. These guys are unprofessional.

Not even worth 1 star, This guy is awful Wow wish I would have Unilocaled these guys before they came out
They broke my heater also said same as other reviews that there was rodent damage and now I don’t believe it after reading other reviews
Calling the home warranty co now to have 2^nd opinion
Avoid this guy!

My warranty company sent them out to come repair my spa. Rob came out and said there was rodent damage. I asked based on what, no answer. My control panel was working before he got here. He left and everything is completely gone. Rob destroyed my spa on purpose and then told the warranty company that there are rodents so that warranty would not cover it. They are crooks, and if you let them get near your house it’s your fault that you didn’t listen to this review. Stay away, run away from this scam!

Do not listen to the good reviews, trust me. They do not apply to this company.
Either the good reviews are friends or relatives. I have had this company out a number of times because they are the only vendor that my home warranty will send out. They are unethical and do not discuss with you what is wrong. They installed an illegal, undocumented, unregistered, pump in my backyard with no UL listings or documentation on the pump. Highly unprofessional and not up to building codes.
Do not use them if you have to spend your own dime.
I am fighting with the home warranty company as I speak about their behavior and illegal activity. I have filed a complaint about the home warranty company with the Dept of Insurance with AV Hawaiian mentioned in the complaint.

AV Hawaiian guy came out and was on time and very polite. He listened to my story on why I thought my system was not working and found the trouble with my pump. Instead of trying to up-​sell me on a new pump that I didn’t need, he swapped out all the gaskets in the system and everything has worked great since. Good, honest service was my experience and I’ll call AV Hawaiian for any future pool problems.

Rob came out to troubleshoot a problem with my pump. instead of trying to up-​sell me on a new pump that I didn’t need, he swapped out all the gaskets in the system and everything has worked great since. Good, honest service was my experience and I’ll call Rob again in the future.

Not worthy of even a single star. They come to fix a pool plumbing issue. Leave because they didn’t have the «right» tools for the job (a snake!). We’ll come back by the end of the week (three weeks ago). Never pick up phone calls or return calls, and never showed up to finish the job. To make it worse, they lost the pump seal while looking at the issue. What a joke these guys are!

I’m frankly shocked that there are any reviews less than 5 stars. I wish I could give six. These guys have been out to my house several times to fix pool issues at the direction of my home warranty company and I’ve never had less than stellar service. In fact, the guy that comes out always goes totally above and beyond the call to make sure everything’s right. When my home warranty runs out, I will still call these guys for service on the pool if I need it, simply because they’re good, and they do it right.

So our home warranty covers some pool stuff, and when we had a leak in the system we called, and they sent a company (NOT AV Hawaiian) to take care of it.
The guy that came out opened up a lot of the pumps and filter areas and to fix the problem squirted in a bunch of rubbery stuff that sealed when it dried. Problem was… these were all parts that needed to be opened and closed every time you cleaned out the filtration system, breaking the rubber and seal — ie it was a «one time fix» not a solution. In fact — one of the filters was so glued together we couldn’t even get it open any more.
After opening the pump once and closing it again to clean out a filter, the leak of course returned, and we called home warranty back again. This time the automated system sent us AV Hawaiian.
My 4 star instead of 5 is because the guy that came out was late. We had a window of 9am-​11am and he showed up at 12:30. I had taken the morning off to stay home and be there to make sure it was fixed right so I was a little annoyed.
The AV Hawaiian guy was frankly shocked at how bad the previous guys job was. He got in, identified the problem, and fixed it right away. He even cut out the part that the previous job had glued together so bad that it was useless and put another part in to replace it. He then told me to not pay the $ 75 call out fee because we shouldn’t have to pay to have them come out and fix someone elses mistake.
In the end — the pool pump now works like it should… no leaks. Thanks AV.

They came out to fix my pool heater under the home warranty, and everything was perfecta-​mundo. The tech came by about ½ way into the promised time frame, and was polite, nice to talk to, speedy, and no-​nonsense. He had the new part in the van and was able to complete the repair in about 10 minutes.

Well the first time I had this company come out under my home warranty, everything was wonderful. I have recently experienced a problem with the pool sweep pump so I called in a home warranty service request. AV Hawaiian Pool showed up on a Tuesday in the afternoon after giving me some advance notice that they would be there. The next morning @ 3am I was rudely woken to the sound of the pump working without water going to it. Turns out that the hose to the pump was «blown» off and I believe it had something to do with the work they did the day before. I spoke to the person who was at my house while the repairs were being made and they said that AV Hawaiian had moved the hoses around but had not disconnected them. I made a new service request and they called me back. When I explained the situation I was told that they did nothing that would have caused the hose to come off. I sent them pictures and they agreed that it could have been from the work they did and that they could not come out until the following Monday. I told them that was unacceptable. They finally agreed to come out «SOMETIME» on Friday morning. They never gave me a time line. They know I need advance notice so I can unlock my gate and put my dogs in the house, as was the case 3 days ago. It is almost 12:30 on the day they were supposed to come out. I just received a call saying they could not help me today because my dogs were in the back yard and the gate was locked. Did they expect me to leave the gate unlocked and my dogs chained up with I did not know what time they would be there? I told him that he had not given me a time and had not called. I would have gladly been at my home or had someone there if he had given me advance notice or a more «definite» time frame. He claims he told me sometime between 8 and 12. Not the case at all. That is what he told me for the Tuesday appointment. Poor customer service. They showed up without calling me. So now they won’t be out until Monday. If in the next 3 months I experience any issues with my pool equipment and need any service under my home warranty, I will request that they do not send this company out. What a joke.

Recently purchased a home with a pool. After a couple of weeks the pump motor quit. We called the home warranty company and the next day AV came out. Chris and his assistant determined that indeed the pump was dead. Offered us a rebuilt per the Home Warranty Co. but we opted for a new one which cost an additional $ 125 (plus service call). We were very pleased with their service, knowledge, and timeliness. I took the opportunity to ask Chris questions about converting a chlorine pool to saltwater and found him very informed as to the issues involved taking the time to explain the pros and cons. I would use them again.

Home warranty loves AV Hawaiian because they are known for denying claims.
AV then leaves the homeowners with a bid to fix a bunch of other stuff (none covered under warranty) that is way cheaper than any other repair bid — its not a very honest way to get business.