Gerber Collision & Glass

Short & sweet …
This place passes with flying colors! I was recommended by USAA to come here to get my car repaired after some idiot hit me, so I took their advice and gave Gerber a chance. I am so glad I did! When I say that this was the most stress free process ever, I freaking mean it!!! From the estimate, to them fixing it, to them setting me up with a rental car, OMG they are wonderful! This place truly works as a team and a good one at that! :D My car came back looking brand spanking new and the turnaround time was less than a week. Heck yeah!!! The staff is friendly here, kind, and super easy to talk to. And the manager of Gerber is the nicest, most easy going individual I have ever met! I HIGHLY recommend this place. They know how to make a really stressful and unfortunate circumstance, so much easier! They got you!
Favs: EVERYTHING … I, & my friends and family, are customers for life!
Would Change: Nothing great job guys … From start to finish, you all rock’d! :D

After seeing all the reviews for this place, I took my vehicle there to get an estimate. First of all, I have to say, they don’t do walk in estimates!!! Second of all, that’s all the representative had to say, but and I quote «we don’t do walk in estimates because if we did we would be backed up to the wazoo.» Seriously?! Including the representative that was telling me that, there were 2 more employees behind her and a technician standing around talking. So to say you don’t do walk-​in estimates I think that is absurd because there were employees everywhere with no customers. Not everyone gets there vehicle damaged often I hope, but I would not recommend this place. All reviews I’ve read previously said excellent if not above and beyond for customer service. Today was experience for myself and girlfriend to say that this company is well short of courtesy and outstanding customer service. Just so the company is aware, I drove 10 mins down the road and got a free estimate and didn’t need an appointment. Plus they have customers sitting in the waiting room.

The customer service was outstanding, my car was in and out extremely quick. I would surely refer other people to this establishment. Only one negative, I’m not sure if this was a coincidence or not but all of my silver change (nickels and dimes) were missing. I couldn’t find anything but pennies… Which was awkward because I just washed clothes and took the quarters out, so I knew what I had in there. [if you go TAKE EVERYTHING OUT OF YOUR CAR] however, the overall service was 100%.
* Again not making any accusations or assumptions.*

Quick and painless. Price was in-​line with other shops offering the same service. I had to wait for my part to come in, but that was also the case for the other places I got quotes from as well.

The group at Gerber collision and glass is to notch, I have had body and paint work there several times through the years and they always come thru, great service, ready when promised and the results look good as new, I tell all my friends and family to go to Gerber collision and glass. You won’t be disappointed!!!

Service was fast, less than a normal work day! Communication was great, kept me informed during the repair process and as an added bonus they cleaned my entire car and fixed a hinge they noticed was out of sort! Definitely would use them again!

I am extremely dissatisfied with the customer service and overall experience with this company. I chose them through my insurance company to repair damage from a hit and run and they did not contact me, even after my insurance company called them to ask them to reply to my initial call to them. I finally stopped by and scheduled an estimate and when I showed up for the estimate the next week they couldn’t find me in their system. Once they did find me, the estimate went fine and they said they would be in touch with a time for repair. Two weeks went by with no call, so I called and left them a message (they never seem to answer the phone even during office hours). They did not return my call after two days so I called them again and left another message. Another day went by and I called as soon as they opened, they didn’t answer, I hung up and called again 2 more times and finally got someone on the phone. She could not find my record in their computer again, and once she did there was no record of the estimate and she said she would call me back. I explained that I had been having a hard time getting in touch with them and I was very eager to get my car repaired due to safety (no drivers side mirror) and she just said «I’ll call you back when I look into it further» in a snide fashion. She did not return my call at all. I received an email with the estimate and she offered a date to set the repair. I emailed back to confirm a time and that was the last time I heard from them (over a week ago). I canceled the repair through my insurance company and I am now seeking a new company to work with. I honestly don’t know how they are in business with this kind of service, I would steer clear of this company!