Sears Auto Center

Extremely slow service! Really really slow!

Rob, the manager, was honest and he gave me a deal when I needed a bit of a break on the price. I came in on 4÷23÷16 with a dead battery (I had gotten a jump from roadside assistance and drove straight there) and I needed a new battery installed that day. Without an appointment, my car was examined and Rob was very upfront about the costs of parts and labor. He had one of the guys, Joseph I think, examine my car and found that a cable and it’s adjoining part, needed to be replaced as the belt or cable was in danger of snapping. Rob had me put on protective glasses and he showed me his concerns — I agreed that the cable needed to be replaced immediately. This is where the deal came in. I was quoted a price for a replacement battery and then a price for the cable, etc. separately and then a total cost. Rob shaved $ 40 at my request off of the total price and agreed to do the work asap. They didn’t try to rob me or scare into doing the work. They gave me a choice and I like that. Plus, the job was going to take much longer now because of the cable work that needed to be done. No problem in this shop because there is a shopping center a 5 minute walk away from them with a huge Starbucks, BJ’s, TJMaxx, PC Richards, Target and some other stores to kill time, while waiting for your car. They even checked and corrected my tire pressure for me (nice!). All of these guys were friendly, extremely professional and upfront with me about everything. I am well pleased to have found them.
Plus, the Diehard Gold battery that I had replaced, had been in my car for NINE yes, 9 years!!! You can ‘t get a better battery deal than that. Never had a problem with that battery at all. Great products with good people and lots to do nearby the shop. The shop has a decent waiting room too.
Thanks guys!

This place is so expensive it’s very ridiculous, I guarantee you will wait a long line. They never keep their appointment on time and over charge their customers.

Everyone was extremely courteous and pleasant. Work done in a professional, clean and timely manner. Would strongly recommend and intend to use again.

Went to Sears on the Sunday before Labor Day and was treated very well and professionally by Manager Jermaine. My dead battery was replaced within 20 minutes with all paperwork handled efficiently and prorated credit given towards my old battery. I was even allowed to use my Sears Auto coupon to get a free installation and I saved even more $
Thanks to the mechanics who worked on a Sunday on Labor day weekend while many places were closed

Recently went to Sears to have my tires changed. This location was ok. My car was given to me later than my promised time and the prices online were lower than the instore prices. Employees were ok. However the manager King was cool to deal with. If you just need tire you can go there but do your price matching.

I wish I can give a negative star if possible. I came to this place for oil change twice, the staff compel me to change the most expensive oil, he told me that is the policy or either requirement and I MUST change only this oil for my car. This not the final story, they never finish their work on time, and please do NOT trust the finish time they tell you, they just bullshit and say whatever they want. I came here twice both at 10:00 am, the staff told me the oil change will be done in 2 hours. I waited for 3 hours for the first time. I think that’s never happen again but I was wrong. For the second time, I called them at 12 pm they told me they were still working on my car; so I went back to the center at 12:30 pm and the staff told me I just need to wait 15 more minute, but the fact is I saw nobody working on my car. The mechanic start to change the oil until 1:15 pm, and he spend ONE hour and Thirty minutes to change the oil. Finally they got the job done at 2:45 pm and which mean I spend total almost 5 hours for a simple oil changed which cost me about 80 bucks. Thanks Sear, you make my day fulfilled and satisfied.

KINGSLEY IS THE BEST!!! Never had a problem with the service, I will never take my car to any other auto center!

Got to Sears 20 minutes early for my appointment at 4pm to get a simple oil change. Waited 40 minutes and my car still just sat in the parking lot. There’s 5 people that work here and only 2 of them are actually working on the cars. I ask for just an oil change and I see these guys checking other things like wheel alignment. If you don’t want to waste time, don’t come here.

I had to write a review because these guys deserve a credit. First time I went in for wheel alignment because of their exceptional warrenty. I took a chance. I was amazed how good these guys are to all the customers that walked in with all type of problems small or large. The staff were very professional and understanding. During the wait, a man walks in asking for a battery. He mentioned to the staff that his car is disabled because it won’t start and possibly need a new battery. Guess what? The staff gave the man a portable booster and never asked for a penny. The staff simply told the man to return it when done. I am in NYC and this type of service never happens. Anyway. Thank u guys.

Second time here to get 2 new tires, wheel alignment, rotors cut and a oil change. got there at 2:30 ended up leaving at 630! Took them 4 hours just to do all that! Really? And when the supervisor asked the kid who was working on my car if he has finished with the wheel alignment on my car the kid gave him a i dont know shrug… never coming here again these young kids obviously dont care about they’re job or your car! 2 days later my new tire was loose ! When i took to a mechanic and he told me sears did not put it on properly

A couple of days after I bought the tires I saw the same tires on sale! I received the discount online from chatting with the rep. In total I got the tires for $ 90 bucks each!
These Hankook tires are GREAT!

Great sears I don’t know why all the negative reviews great crew from the front to the back I Will always take My car there

Let me start off saying that I WAS a life long fan of Sears auto.
If they offered less that one star I would give it to them. I went in for a front end alignment. When I returned they told me they could not complete the alignment. They told me I needed a sub-​chassis alignment. I had to argue with them to NOT pay for an INCOMPLETE job. I took the car to Auto Tech. They aligned the front end no problem; no sub-​chassis alignment needed.
Another time I took my Jeep in because I was feeling front end shaking. they told me to replace the McPherson struts which I did only to find out the problem was with my front wheel drive shaft.
They are clueless and thieves. If you shop at any Sears auto you are a fool.
Todd

One of the best retail experiences ever in NYC. Top-​rated super-​professionalism and serious customer focus from start to finish. Friendly, fast, efficient, helpful, concerned, well spoken. If your experience is anything like mine you’ll think you somehow ended up outside of NYC… Somewhere really nice, where courtesy & serious professionalism still rule. This place doesn’t look like much from outside, and the staff looks like those you’d find at any other NYC store, but I’ve never been treated better. And it is a large, clean spacious place. Got an oil change midday Saturday w/​no appointment, and was in and out in 50 minutes.

Charged me for 2 hours of labor for changing brake pads $ 226.49. $ 173 for brake pads. I should have just went to my dealer, would have been cheaper and you can drink cappuccino and eat pastries at MB silver srtar motors.
Because of this experience I finally learned to research and found that places like Firestone auto always has a sale and charge by axle for example $ 69-​$ 99 including resurface, parts and installation, sometimes Mineike and Midas do the same.

For the love of god don’t come here. I saw the reviews but I didn’t listen, and paid the price for it.
I came to change a tire as I had a flat. Sears installed a new tire and upon driving for a few miles, I noticed a shake in the steering wheel and the car started to wobble. Immediately took the car back, waited for 2 hrs simply for them to tell me nothing’s wrong. So I drove to great bear (awesome shop), and they saw the problem immediately; the tire that sears sold and installed on my car was defective, causing the problem.
I went back to Sear to try to return the tire, and the staff was ridiculously rude, trying to hem and haw their way out of a refund to me. They took my wheel off, put on their defective wheel, and only then noticed the problem, and wasting another 2 hrs in the process.
Please learn from my mistake. Don’t come here, as there are plenty of other cheaper, more reputable shops around the area.

This place is a disaster just like every other Sears Auto Center. Every Sears Auto customer, myself included, is doing a disservice to the market by continuing to support this awful company.

Came here to pick up a set of tires i pre purchased. First issue they charged me incorrectly bringing my total an extra $ 50 than I originally though. That was the least of my concerns however. There were two cars in front of me which would take them 30 minutes to reach my car and another 1.5 hours to service it. I come back 2.5 hours later and I still see my car still in the parking lot untouched. Turns out they forgot and all they had to say for it was «sorry, it was busy». Very unprofessional and incompetent workers. I have never waited OVER 5 HOURS to get a tire replacement.
Seriously how can you «forget» a work order. I would’ve waited indefinitely if I never said anything.

Kinda surprised with all these low ratings for this sears location. Normally i wouldn’t even make a review but this location is far better than the one on Queens Blvd. by Queens Center Mall. I came in for a tire alignment under my warranty and they gave me no problems at all and perfectly aligned the tires in under 1 hour. If i need to get any thing done by Sears i will definitely return to this location as their service is good compared to other locations.