Ground Shuttle

One of the two different drivers (depart & return) was rude, drove aggressively, and was texted while driving. The van itself was clean and modern, but the return trip just sealed it for me. I will not be using them again. I couldn’t wait to get out of the van, especially after driving all over town dropping everyone else off first. I would rather walk…

The shuttle it self is nice good seats and clean, but when talking about COSTUMER SERVICE is HORRIBLE! I (probably the entire shuttle) had a big problem with the driver. I understand being a driver is stressful but they still need to take care of their costumers.
I asked the driver if I could go down with one of my friends he told me this was an extra fee $ 10 that I needed to pay in cash, although my friend had already payed. (I understand is part of the business) But well when we got to my friend’s my friend goes down and the driver slams the door in my face almost crashing my fingers. My friend opens the door and the driver very aggressively tells me to pay him $ 10 cash if I wanted to go down with my friend. I needed to get the cash from my bag, so the driver ask my which was my bag he aggressively slams my bag down and grabs it tightly. In a loud tone he tells me «Hurry up get the cash out!» I ask what was his problem why he was being so aggressive. He kept being aggressive and loud and I did not wanted things to get worst so I walk off. Yes I understand he was asking for the cash (which I don’t know he will actually pay to the company or just take it as a «tip») I was going to pay him, but obviously is someone is aggressive and is yelling at your face the last thing you want is to stay there and wait for something worst happens.
Maybe the costumer service is HORRIBLE since they don’t really have a competition.

Will definitely use this service again between Houston and College Station. Great price. Super easy online booking. Quick text & email confirmations. Plenty of time options. I hopped on at Easterwood airport so I didn’t have to ride around for all the pick-​ups. No problems whatsoever! Full van did not feel crowded. Smooth ride, courteous driver, early drop off at IAH.

I don’t really understand the really bad reviews here, unless this company has improved a lot (or acquired new management) from the past. Our driver went above and beyond last night at the Houston airport. He was also friendly, down to earth, and the shuttle was very comfortable.

I highly recommend that you seek alternatives. I booked the shuttle from Huston to College Station, they refused to let me and my family on board because we had a child but no child seat, which is fine if this was explained upon making the reservation, it wasn’t. The person is charge was extremely rude and very aggressive in handling our case. We were promised a refund but never received it. I even called them, they promised to call back but never did. Our story shows what kind of a company and people you will deal with; dishonest, unprofessional.

Good service. Pretty reasonable. dropped me at hobby airport before time…
Got a confirmation call in the morning.
They should have a customer service department or at least a valid phone no. Overall very happy with their service. Would definitely recommend

I’ve been regularly shuttling into and out of College Station by way of Houston on Amtrak for a while now, using these guys, and it’s been interesting. Basically, these guys operate exactly like a taxi service: extremely questionable driving, utter lack of professionalism, and a crap-​shoot reservation system.
I’ve never had the same driver twice. Some of the drivers I’ve had in the past were reasonable, even human. Others were angry. One lady was following people inches off their bumper, then had to ram on the brakes when the car in front of the van (these things seat something like 12 and don’t stop that well) signaled to turn and started to slow down. Then she honked at the car for slowing down to turn. That was one of a few times where the driver just plain had to slam on the brakes. Another time, we were making a left turn while the driver was punching stuff into his cell phone and he looked up and traffic had stopped half way through due to congestion. They often talk on the phone while driving and use the GPS on their phone to look up routes while driving. Several times, we just haven’t been in our lane. I’ve had to give drivers directions to where I was going, not just an address, even though they had the address 24 hours before they picked me up and one even argued with me about directions even though the street numbers were very clearly way off and going the wrong direction.
If you call to make a reservation, you’re likely to ring over to a driver who is driving and can’t take a reservation, and they might tell you to book online instead. The online booking says it’ll send you a confirmation link by email, but I didn’t get any email after hours, and I checked my spam folder. An email went unanswered. I’ve always tried to talk to them in the past to make sure the reservation went through, but this can be time consuming and require a lot of calls before someone answers and they’re able to take a reservation. Update: hours later, did get email answer and confirmation email. It would be good if their site explained that this requires action on their part and how often they check it.
Some times they call you before they come to pick you up and confirm. Other times, they’re 20 minutes and haven’t called you.
Sadly, it seems things have gotten worse, not better. Money might not permit them to hire better people or to have someone who only takes reservations. If so, that’s a shame, as this is otherwise a very valuable service.
Update: after hours of back and forth via phone («just use the website!»), the website (no email confirmation or anything for hours), the phone again (no answer), email, I did get an email confirmation and then a string of txt messages and calls, and the shuttle did show up. Still, that was time consuming, incontinent, and nerve wracking.

I had several issues with this company while I was in college, and I am definitely glad I don’t have to bother with their services anymore.
Of course, it looks very attractive at first. It’s much much cheaper than taking a plane to Houston from CS, or an greyhound bus from Bryan that stops in every town. It drops you off right at the airport and it really is just as fast as taking your car there, other than when they pick some people up along the way. Not bad huh?
It is. My first bad experience with them was when they completely FORGOT TO PICK ME UP. I had bought my seat weeks before the departure date, and I had asked them to pick me up around 5 am (considering that my flight was at around 8 am). I never received a phone call during that morning, and around that time, I decided to call them, but nobody replied. I tried to call them every 5 mins and nobody was replying. After them being about 45 mins late, I had to pay my roommate to drive me to the airport as fast as we could, and I was BARELY able to make it to the plane. I did call them when I was pulling into the airport and asked them, basically ‘wtf?’, to which the driver went ‘oh… I… missed your name?“
Their second mistake came after I came back from that same trip. I had reserved that seat, again, weeks before this had happened, and I decided to give them another chance (considering that it was mainly the driver’s fault). When I arrived, the shuttle was there this time, but there was only space for about 6 people. How many of us were waiting for it? 10, and we all had our proof of purchase at hand. It seems like they had scheduled two shuttles for this particular time, but it someone just forgot to send the extra one! I was one of the lucky people whose name was on the actual list, but the rest of the people had to rent a car from the airport and drive themselves. Personally, that is completely unacceptable.
Third mistake (yeah, I should’ve learned by now, but I like to go home and I didn’t have a car then) came after I reserved the shuttle about 30 hours before it departed. I was lucky to find a spot that for that seat, so I was feeling lucky. Then a similar situation as that first time happened. I called them at the time I was scheduled to be picked up (around 4 pm), and the conversation went something like
«Where are you guys? I was expecting you guys about 10 mins ago»
«Oh… did you reserve a seat?»
«Yeah, My name is Jorge»
«Oh! But your name isn’t in the list»
«But I bought this yesterday!»
«Ah! The website says you need to call us if you buy it 24 hours before it departs…»
«I bought it at 10 AM YESTERDAY»
«…Oh… right… we printed the list of people two days ago, I forgot…»
«So???»
“We’re sorry, but we’re already on the road and I can’t pick you up and make everybody late.“
Again, I was lucky my other roommate was kind enough to drive me to Houston.
It’s a gamble… there is a VERY big chance you won’t get picked up, but if you do, then you’re one lucky fella. I honestly recommend to rent a car instead, or be willing to pay for parking for the length of your trip. They are the most unreliable company I’ve had to deal with, and I come from a third world nation for goodness sake!

Yes, Ive had better.
In fact, I really, really dislike this company. Let me start in saying that they are the only shuttle service other than the taxi or limo services that offer a shuttle to houston airports. So they dont care about your bussiness because they know they can find others to ride, as the limo service is about $ 80 compared to their $ 25 – 35. They have not only left me, but left other people (coworkers, friends, classmates) as well. They are rude on all sides of their service. They make you feel that you are bothering them with your money. Crazy. If you can get a ride from someone and pay them to take you, I would do that. In fact, I would take the greyhound out of bryan to houston.
The rating is due to me having had better shuttle services who care about each customer. They do not not take this chance to serve to treat people (usually students) like crap. They leave people are the airport with no way home, over pack the shuttle, and customer service do not exist.