11 Bewertungen zu Cellular Sales, Verizon Wireless Authorized Retailer
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Nathan H.
Rating des Ortes: 5 Fort Worth, TX
Stopped in having an issue moving from Sprint to Verizon. Shawn was awesome! He was very helpful and got the problem fixed. He went above and beyond.
Bret H.
Rating des Ortes: 1 Colleyville, TX
Parents went in looking for new phones. They were tied to my account going month to month. They were told if they bought the phones up front they could stay month to month. They paid but could not get all the print outs because they printer was down. Imagine our surprise when the next billing cycle jumped up significantly. Several months later we got copies of the contract, both of my parent signatures were forged. I have been able to get no help from the store, which is not owned by Verizon, and have never heard back from Verizon. Be extremely careful with these guys. I have been a loyal Verizon customer — Fios and 8 cell lines. I will be moving them all as soon as possible.
A. C.
Rating des Ortes: 1 Colleyville, TX
Warning: This is not a corporate store. Terrible post purchase customer service. My salesman had very little product knowledge, caused me a billing nightmare and was apathetic towards the problem he created. Do yourself a favor, go to the corporate location in Southlake or Grapevine instead. If you have any issues, you will be glad you did.
Christina H.
Rating des Ortes: 5 Colleyville, TX
Adan is a great sale person. He really helped us out with finding the right plan and device. It is a nice and clean store. Definitely recommend coming here.
Jan C.
Rating des Ortes: 1 Colleyville, TX
I went to the Colleyville store on Monday 8⁄17 to upgrade my I phone 4. I was sold a Samsung Galaxy 4. After trying it for a few days, I hated it. I went back Saturday 8⁄22 to have everything changed back to my old I phone. Chris helped me and forgot to transfer the contacts and my photos back to my old phone. He deleted all my contacts and the last photos of my husband that had just died. Contacts I can replace, but not a part of our family’s history. He didn’t even apologize. I will be taking my business elsewhere. I am so upset.
Sherry D.
Rating des Ortes: 5 Grapevine, TX
James was super helpful … extremely patient … walked me through my options and answered all of my questions. He has also been available via phone for questions after I left the store. This is my new go-to Verizon store … WAAAY better than the one in Las Colinas!
Nathan R.
Rating des Ortes: 5 Dallas, TX
My wife and I conducted business at this store today and Chad was extremely sincere, knowledgable about the subject matter and more than professional. Due to Chad’s customer service, effective communication and outgoing personality my wife and I will be returning customers at this store!
Calisxta N.
Rating des Ortes: 5 North Richland Hills, TX
We went in to look at phones and John was great. It was just before closing and he stayed to help us set up and transfer our files from our old phone to the new one. I’m loving my new Samsung S6 and the new GTAB we got!
Linda W.
Rating des Ortes: 5 Colleyville, TX
Was desperate as I couldn’t turn my radio app off… John was able to fix my issue immediately! Yeah! Thanks so much!
Susan M.
Rating des Ortes: 5 Crowley, TX
James went above and beyond tonight to help me get a new phone. They were all super nice and welcoming, I went in last minute and they did not mind and stayed late for me. Great customer service!
Linda Z.
Rating des Ortes: 5 North Richland Hills, TX
I visited the Colleyville Verizon Store a week ago as I was interested in trying out a Droid. Daniel was very helpful in directing me to the HTC Droid. A really nice phone with a wonderful speaker system in it as well as an awesome camera! However, I have been an Apple user for several years. After trying the Droid phone for a week I returned to the store to exchange it for an Apple phone. The exchange was seamless! Alecia helped me make the exchange. I have all Apple devices and found I needed to stay with the iPhone as it interfaced easily with my Apple computer. I did not know how to transfer the pictures I had taken on the HTC phone and James(who was very knowledgable on Apple products) offered his help in transferring them. He went above and beyond in helping me! I was impressed at how upbeat and helpful the staff at this location are. I would recommend this store to others!