Babies R Us

I don’t think I’ve ever been to a business where the employees know less about the items in store.

The most gloomy baby store ever. The workers don’t look like they wanna be here and they aren’t very helpful. It takes like 20 min just to check out cuz they are soo slow and there’s usually only one cashier open. If this wasn’t the closest babies r us I’d never come here. Seriously, hire better people or train customer service better.

Don’t know why the reviews are so low. Everytime I’m here, the salespeople have been very courteous and helpful. Even when I call for questions, they were very patient and informative.

First and last time I will go here. Parking lot is apparently a dumping ground for boxes and they don’t seem inclined to clean up. I had to wait for customer service to finish examining her fingernails before I could pick up an order. I then waited 20 minutes for them to grab an online order, which wasn’t as huge a deal since there is plenty to look at.
Purchased some clothes afterwards, but the cashier completely ignored me for 10 minutes as she had no idea how to get a receipt printer error to go away. The simple solution ended up to use another register, but it took a supervisor? to figure that out. I remained pleasant and courteous as I worked in retail for a long time, but the lack of customer service and the ineptitude here is staggering.
Not the stores fault at all, but the cherry on top was someone had rolled there shopping cart into my new car and dented it. Womp-​womp…

Came here to get gifts for a friend’s baby shower. This place is crazy. Makes me want to wait a long time before I EVER have kids. Too many choices and options for babies. Babies don’t need options. THEY ARE BABIES. HELLO! This place just confuses me.

Great selection of stuff but really CRAPPY service. I’m really surprised that such unhappy people work at a place where you should be happy!!! Every time I go, the employees act like your putting them out if you ask a question. Because of the crappy service I ALWAYS try Target first or Amazon and go to Babies R Us as a final resort.

Online registry machine is soooo slow, what? It’s 2015. Big, giant store. Workers?
Ehhhh…found a pleasant old senior lady stocking things. Handed her the papers. I asked her where the Bella Musical Mobile was from the paper. Her name is Juliet. I love her.
She took me to the area, as she’s looking, I spotted it, and snatched it.
She said, «Wait. Let’s make sure the number matches the registry,» with her cute accent.
It matches! My friend’s getting exactly what she wanted!
Thanks Juliet!
I walk to the front. Customer service is working with a person, exchanging? Idk, they were taking a long time.
There is absolutely no one. NO ONE. At the cash register. Granted it’s early in the morning. I’m a jerk too because I like to walk around the store playing music with my portable speaker… at respectable volumes, I lower my volume when Notorious BIG plays (music through the loud speaker is whickety-​whack).
There ARE 3 people, a *ahem*gentleman, a young girl, and I forget who. They’re right there. In the front. A nice lady with a stroller and her kid standing around are waiting behind me. I saw you kid… dancing to the dim music playing from my portable speaker, I conceal on my belt. Ha.
Those 3 people. Chatting it up. Idk.
I BLAST Cam’Ron’s «Hey Ma» the song, through my speakers.
The *Ahem* Gentleman: «You need to be checkout?» Smirk on his face. I despise you.
Kid is still dancing. I saw you.
The *ACHOOO* Gentleman walks all the way to the whatever booth and talks in the intercom: «Someone come to checkout.»
Music turned down and sweet old Juliet strolls along.
I’m about to slide my card to pay.
«Wait!» Juliet yells. «I’m giving you a discount.»
I exclaimed loudly as it’s empty at this store, «Wow! You’re giving me a discount! Thanks Juliet!»
The card reader asks for donations for some lemonade stand fund. I gave $ 3.00, and Juliet said, «Wow. You’re donating.» I said, «Might as well.»
Paid. Walked outside. Kicked your trashcan with the biggest rage I ever had. I despise that guy.
I don’t know which store I’m criticizing, the mall one, if there’s a mall one cuz It’s been so long since I’ve been to Serramonte, or the giant parking lot one by the Dollar Store… THAT ONE. The big giant, hard to find on 2 lane slow Serramonte Blvd. but Baby’s R Us. It don’t matter. Your stores stink like spoiled chicken milk stink bomb.

Worst customer service!!! I would give 0 stars if I could. I am actually referring to company customer service as the store was not able to help. I have been having problems with a gift card balance saying it has $ 0 when I have money left on it. It has been over a month dealing with this and NO ONE will call me back. I reported the problem in March, customer service said it would take 2 days to fix. A few weeks later I try to use card again but it still says $ 0 balance, I call AGAIN. They «escalated» my request/​concern and said I would get a call in 3 – 5 business days. NO CALL. I called again they said they have to «escalate» the request again and I would get a call in 3 – 5 business days. It is now day 6 and still NO CALL. This is really upsetting as I loved babies r us and shopped there several times a month as I have twins that are growing like weeds! Once I get this resolved and get the money back on the card I will no longer be able to support a store with this bad of customer service.

I was told I could not return an unopened item I purchased 7 days ago even though I had the receipt AND the credit card I made the purchase with. Why? Because I didn’t have my drivers license. I produced several other forms of ID but was told it had to be a drivers license. Going back tonight with my license but I will never purchase anything at Babies R Us again. Crappy policy meant to provide crappy customer service.

I come here because there are certain items they have that I can’t find at Target. Otherwise I avoid this place as much as possible. The service is inconsistent, the merch is overpriced, and while I do appreciate that they have a «mother’s lounge», it’s really grimy. I’d rather nurse my baby in the car than sit on their nasty couch.
I will say that they have the largest selection of gliders in the SF area. I came here when I was pregnant to check them out but after 30 min of no one helping me I went home and ordered the one I liked on amazon. oops

We opened a VIB card at BabiesRus for purchasing diapers and formula. We were noticed for a couple of times that the balance was $ 0 or near $ 0 when we expected to still have more money on it.
Unfortunately we did not have the receipts. We got suspicious and decided to keep the receipt with the last balance. On the 3÷17÷2013, we had $ 102.08. On our next visit, the balance was $ 35.96.
On speaking to the manager, he told us that our complain was valid and it needed to be handle by the 800 number and we would have to send in our evidence. Additionally he mentioned that we were not the first to complain and that there was an investigation of employees. Being that the store has been so unhelpful in so many ways, beyond this, calling the 800 number and speaking to a clerk about how to file and receive our funds would be even a greater cost in our time.
The best savings is to never shop there again. We now shop with
and they are really great!

No longer a Toys R Us – it’s a Babies R Us. However, it’s a good thing I only wanted a gift card and that they’re accepted at both types of stores… The bad news? They only had baby-​themed gift cards… Hope I didn’t start any rumors!

Place to go to buy expensive shitty pink plastic toys with sharp edges that you can step on in the middle of the night when you have to go to the bathroom. Whoo hoo.
Yuck.