Dodge of Serramonte

Bad customer service by JOHN PAUL GUZMAN AT SERRAMONTE DODGE.
My son called him asking what was wrong with his Charger, JP’s attitude and behavior was very POOR CUSTOMER SKILLS. He continued to give my son a bad attitude and my son said to him maybe this isn’t the job for you because your customer skills suck. So my son went in to talk to him, asked him why would he talk to him like that being that he should act professional, yet JP continued with his poor behavior. My son asked for his Boss, he replied with a bad attitude and said he left. So my son asked him why do you have that smirk on your face giving me a bad attitude, he responded I dont even have to talk to you, your not the registered owner, your dad is and i already spoke to your dad. So my son said Well i came in here to talk to you about your behavior not my car. And he cont’ with the attitude. Of course by this time my son wanted to punch him in the face, but held his cool and said I’ll be in to talk to your Mgr tomorrow because of your poor customer skills. His co worker did nothing to help the situation or to calm it down.
PEOPLE LIKE HIM SHOULD NOT BE IN THIS BUSINESS IF HE DOES NOT KNOW HOW TO HANDLE DIFFICULT SITUATIONS LIKE THIS. HE ONLY ESCALATED THE PROBLEM WITH A DISRESPECTFUL ATTITUDE AND BEHAVIOR. I AM GOING TO CALL HIS BOSS AND THE CORPORATE TO COMPLAIN ABOUT JOHN PAUL GUZMAN FROM SERRAMONTE DODGE.
WE HAVE NEVER EVER BEEN DEALT WITH LIKE THIS FROM ANYONE AT DODGE DEALERSHIP UNTIL NOW. ONE BAD SEED CAN SPREAD THRU THE APPLE AND ROT IT UP… I HOPE YOU GUYS TAKE CARE OF THIS ASAP.