Lexus of Serramonte

I rarely give out 5 star’s, and never in my wildest dream’s, would I think I would be doing it for a car dealership, until I went into Lexus of Serramonte. First off, here’s the background of my day with my wife! We spent 6 hours in Burlingame, test driving every SUV/​Crossover on the market from Putnam’s Showroom, and by the time they were done with us, we felt violated, belittled, tired, dazed, and hungry.
I wanted food, and silence from a high pressure sales person, and opted to go eat at Serramonte, and not deal with another dealership for a couple of weeks, and that was THAT! Well, then came the drive down Auto Row at Serramonte, and I knew to stay away from the Cadillac, Chrysler, and especially the FORD dealership’s down there, so I was pretty set on just eating with wife, and go home!
Well, here is the review folk’s. We drove by the Lexus of Serramonte dealership, and I told my wife, I guess one more look at a SUV can’t hurt, and heard from my friend’s (all own Lexus Rides Like a BOSS), that Lexus of Serramonte is the best thing to experience, but my friends are single, drive fast, and blow money on expensive toy’s, us MARRIED folk gave up. We thought Lexus was a bit to pricey, and stayed optimistic, but I guess curious to see the luxury side of life, so we walked into the showroom!
I immediately felt at ease, comfortable, and content, from the KAOS I just went through at PUTNAM, and looked at the beautiful showroom, and started to meander towards the RX series vehicles, and was left alone with my wife to see the features, like a dealership should, take notice PUTNAM on that. Then out of nowhere, a pleasant voice asked us if the features were to our liking, and I turned around to be greeted by a genuine human being by the name of «Kent Lee»…
He was soooooo genuinely concerned about my demeanor, because I went through hell in Burlingame, that he let us pace the showroom, and answered our questions, with no sales pitch, my GAWD I was happy. Finally we looked at the first PRICE TAG ON THE WINDOW to get ready to be sticker shocked, envious, and dreams shattered, before we leave, and man WAS I SO, SO WRONG!!! Not only was the price legit, but it was lower than the Tahoe’s, Cadillac CT5, and Mazda garbage I just looked at, and Kent took us for a BEAUTIFUL TEST DRIVE on Highway 1 to Pacifica (Relaxing to say the least). After the ride, me and my wife said to ourselves, we’ll come back later, but I told my wife, NO WAY JOSE’, We’re getting this nice RX450h, right NOW, and hang out with super nice KENT for a bit.
He sat us down and reassured us, the long dreaded paperwork process is a pleasant and short experience, and brought us a can of Coke each, and some snacks, because he noticed we looked tired and hungry, I MEAN REALLY? We spent the better part of less than a hour finalizing, and what not, the paperwork, and our happy life just got better with one BAD ASS SUV/​Crossover the RX460h… The GM there is a BOSS also, and together, both him and Kent are a Dynamic Duo, all car dealerships should emulate, and admire, plus train they’re employees after, hear that PUTNAM, STEWART CADILLAC, Serramonte FORD, and every other place that traumatized me and my wife!
I pick my car up tomorrow, will name my first child after KENT LEE, and recommend this dealership to anyone who is looking for a new, or certified pre-​owned, and want a luxurious car buying experience. Did I mention that Kent Lee gave us his PERSONAL CELL PHONE NUMBER, just in case something didn’t go to our liking, and never in my born day’s, have I seen personal service, taken to this kind of level, PERIOD!!! Thanks for reading my review, and you know me «Johnny G», will never steer you wrong (no pun intended), on a review on Unilocal,and go see Kent Lee at Lexus of Serramonte, and treat yourself to the NEXT LEVEL of a car buying experience, and thank me later. BTW, I wrote this review, even before I picked up my new car, because I felt compelled to do so, and with that being said, I’m going to go drive around town «Like a BOSS»…

When faced with buying a car after 20 years with my old one, I was not looking forward to the process, expecting the stereotypical «Slick Willy» experience. What I got at Lexus of Serramonte was NOWHERE NEAR what I expected, it was WAY BETTER!
I had done my homework on the car I wanted (CT200h), and had priced models across the country. I came in to look, and was helped by JB, who couldn’t have been nicer! He showed me the models I wanted to see, compared them along with the prices, and the reasons for price differences between the cars. When I told him I needed time to think about the purchase, he asked what the impediments were to my decision, but not in a pressuring way. I told him it was less about the car than it was with securing insurance and loan information. To sweeten the deal, he threw in all-​weather floor mats, a cargo mat, and cargo net if I were to buy from them.
I went home, locked in the info I needed, and returned for a final test drive before making my decision. JB was off that day, but had Raj already prepped with info to best help me. Raj was so patient with me on both test drives, and pointed out features on both cars, comparing them in a very objective way, again not pressuring.
I decided to purchase the car, and drove it home that night. Because of the late hour, Raj said I could come back the next day to clean out my old trade-​in. He even took pictures for me with both my old and new cars to commemorate the moment! Also despite the late hour, Raj made sure the amenities JB promised were in the car before I left.
When I compared the prices at Lexus of Serramonte vs. those from around the country, they were right in line or a bit lower than what I would have paid elsewhere. JB explained it this way: as one of the largest Lexus dealers in the state, what they don’t get in commission on an individual car they make up for in volume, moving around 600 cars a month. This gives each buyer a great deal, and still allows them to make a good commission, which I thought was very fair.
Following this experience, I am happy to take my car there for servicing, and would purchase from them again in a heartbeat! This whole experience was nothing like what I anticipated, for which I am very glad! Thanks to everyone at Lexus of Serramonte… you made my purchase a dream! :-)

Recently purchased my third vehicle from Dan Vlardi in the past 3 years and this is the guy you want to look for! Very knowledgable, friendly and informing. I’ve had my fair share of shopping for cars at dealership and all I gotta say is the last 3 times has been as painless as it could of been. From finding the right car to filling out all the necessary paperwork Dan was there. Had a minor issue after the purchase and Dan was all over it making it all better even on his days off. Great dude!

Completed my first service and all was good. Adrian accepted car and 1.5 hours later I was done. Ran into my car salesman Raj who remembered my name and asked me how I was doing with the new car.
Raj is like a friend and is always willing to help me out even after the sale. There are many things to know about the 2016 rx350 that I did not know but thankfully he knows and advises me how to use the technology to the fullest.
If you want good service before and after the sale talk to raj.

Took my car in for routine service and because of a number of issues. With the items that I had brought up beyond the routine service they deemed it was «just cosmetic but it can become worse. If you decide to do it it will cost $x amount.»
I mentioned I had a warranty and they said oh that isn’t transferable. Finally dug the paperwork up and called the extended warranty company and they said I still could utilize all my factory warranties.
Now that I have the extended warranty in the conversation, Lexus Repairs/​Service Scammer is suddenly chiming to a different tune. All of a sudden all these costs they throw around is now covered by them.
Called a hybrid specialist and they said the same thing. Go back and have them do your car it is under warranty.
As with all matters, due diligence is required. They are not going to remind you of your warranties so use it up to the last mileage. Tell the tow truck to park your POS right in front so all their clientele can see it.
«It’s cosmetic» because they don’t want you to take it in until it is too late and oh well, sorry buddy, your warranty is up. :)
If it feels like a shark it more than likely is. BEWARE.

I came to Lexus of Serramonte at the very beginning of my car search and left feeling very uneasy and almost bullied. I came here by myself because I had extra time before I had to pick up my niece. Cindy didn’t give me a dollar off the ticket price, 2.9APR when I was going to put down 10k and had great credit, and had to pay extra for two year warranty. She used the fact that we were both Korean and even started talking about RELIGION and CHURCH!!! She was telling me I should really go back to church with my mom and about how her son was a man of god etc etc… I felt so ambushed and pressured because all her tactics and games like saying «oh park this car in the back because I saw those people staring at it and I think they want to buy it», I played stupid but trust me, I’m not. If anything, I was uncomfortable and didn’t want to be rude so I said that I should consult with my father first but he’s working right now, of course she says to call him. She kept telling me to call him and call him and just to try that I had a fake conversation with my dad and he was super confused.
The most unfortunate part is that I really did like the car she showed me, but with so many head games, aggressiveness, and unfair pricing, I had to walk away. I remember her telling me that she was going to Korea for a month (who knows if this is even true) so I decided to head back when I knew she wouldn’t be there. I make an appointment with a salesman ON MY LUNCH BREAK, and he says he is busy. This wouldn’t be a problem if I just had walked in, but I did my research on Unilocal and specifically made an appointment with the guy with the best reviews. As this guy is introducing me to another salesman, CINDY walks up as we are talking and says «what’re you doing? «and has the craziest look in her face. I was so creeped out by her but I wasn’t going to let her bully me again. I told her I was looking for a car, and she tried to basically tell the new salesman that I was her client and so I had to be honest and tell her «I liked the car you showed me, but the price you gave me was NO WHERE near my budget and I’m not trying to be mean, but I need to do whatever it is to get the car that I want for the price that I can afford «. You would think she would leave after this but she continually asked me more questions about the sale and car I was looking into, and that’s when I said, «this is bullying and i’m NOT going to have it «.
Whatever you see in the movies about SCUMBAG car salesman is nothing compared to this woman. Using God, church, religion, and ethnicity to aggressively sell a car is unacceptable. It would be tolerable for conversation (not in the workplace) if I was conversing back and seemed interested, but that wasn’t the case especially since we have different faiths.
I would give 0 stars for this review but let’s just give the 1 standard star to RAUJ for being polite and informative about the inventory. Unfortunately, after looking at prices in northern california, I found lexus of serramonte, to be on the higher end compared to sacramento and oakland, which is totally worth the drive for a few thousand bucks.

This would be our third visit to Lexus of Serramonte (besides the usual tune-​ups and complimentary car wash from time to time) and each visit is better than the last. JB Berera is our guy. He always comes through for us. So is Lenny Villajin for services – very friendly guy (not just in the dealership), gives us some great info. Dana with the paperwork was great as well, very accomodating. We always feel welcome here, and numerous times these fine people have gone above and beyond for us.
We haven’t had any problems with what would be our third vehicle, and I look forward to seeing these folks again.

I purchased my ES 350 here in 2012 and had a really good buying experience with Edmund Tam. Since then, I continue to go to Lexus of Serramonte for service and always look for Eddie Yeung. He’s very helpful, friendly and takes the time to answer my questions and explain the details. On two separate occasions, I had tire blowouts and the service department was able to fit me in last minute with help from Pete and Eddie. I was able to use a loaner while the new tires were installed so I didn’t need to take time off from work. For shorter services, the waiting area is also really comfortable, has snacks and wifi such that I’ve been able to work remotely while waiting for my car. I definitely recommend Lexus of Serramonte! :)

I just want to give a big recognition to DEAN DeCASTRO !!! Excellent customer service, if you do need somebody to help you with your vehicle pls look for him down to earth and he was on point with everything. Great job Lexus for having him as part of your staff

After days of research and tons of test drives, I narrowed down my choice of a car. Knowing the style, year and color I made a list of 4 dealerships to visit.
This was number 3, I didn’t purchase from the others solely because the car didn’t meet my expectations when I saw or drove them. Because I wanted a specific car and color (2015 Nebulla Grey) with less than 20k miles, options are limited. Imagine my joy when I found the car online at a location within 30 miles of me. I correspond with the sales person make arrangements to come down around 7:15 (they close at 8). I offer to come the following day, he insists that 7:15 isn’t too late. This should have been a sign. Nope! Not for me. I come down and within minutes I realize he’s the stereotypical car salesman. First shows me a different car and argues that’s what I asked for online. Wrong model, wrong color, too many miles and scratches on the hood. He then ‘offers’ to show me a few fitting my original selection.
He’s rude, condescending and argumentative. The moment I stated I was pre approved and didn’t want to explore their financing options — his attitude got even worse! No clue why, but that ended it all for me.
I didn’t purchase a car from them even though I test drove my first choice and loved it. Worst buying experience ever. Skip this place!

My husband and I first came to this dealership about 4 – 6 months ago when news of the VW clean diesel scandal had hit. As a long time brand-​loyalist to VW, my family owned VW’s before I was born, I was personally crushed that VW would blatantly lie to their consumers not just in the U.S.A. but also around the world. As the courts are near a decision to reimburse hundreds of thousands of VW owners, including ourselves, we thought we would, once again, see what Lexus had to offer.
We met Mike last night, a kind and sprightly salesman at the Lexus of Serramonte dealership, and were greeted warmly from the start during our second visit here. The dealership is clean, elegant and everyone here we met is polite and helpful.
We were not expecting to find a car to bring home with us but find one we did. We’re quite pleased with it. Thanks to Mike, we’re now the proud owners of a gently used, very low-​mileage, 2014 IS250 with all the bells and whistles!
We look forward to becoming long time brand loyalists to Lexus thanks to our lovely experience we had. Thank you Mike for helping us purchase our very first luxury car!

Best car purchase experience ever! When I buy a car, I REALLY do my homework. I love cars, and I come to the dealer prepared to purchase only the features that I want, the a reasonable price. After one very poor experience at another Lexus dealer (across the Bay Bridge) I cold called Lexus of Serramonte and was lucky enough to connect with JB Berera.
JB is so knowledgeable about about his product. He knew everything about the car I was interested in, and was able to point me to some options that I hadn’t considered. I was in and out (with exactly the car I wanted, and more) in 3 hours.
I got a good price, a fair trade in, and didn’t have to waste my time (or get frustrated). What a pro.

I didn’t come in expecting to purchase a car but I left in my brand new 2016 Lexus is200t!
My sales person was Henry Siau, he is an awesome person, not pushy and helped me get exactly what I wanted! He was easy going and made sure that I got the payment that I was most comfortable with, he gave me an awesome test drive on a scenic route and even let me test multiple cars.
Mr. Francis Chang, did my paper work and he was very good as well! He worked super hard to get my lease approved by Lexus and was an awesome person throughout the whole process.
I highly recommend Lexus of Serramonte they’re an awesome bunch and will work very hard to get you your dream Lexus!
If you’re looking for a great salesperson as for Henry Siau!

This updated review based on my experience with Eric Weichardt /​sales consultant.
My husband had been in contact with Eric after our 1^st visit but he wasn’t able to come in sooner due to a business trip. They’d negotiated the price before had decided to come in.
We came back the following week ready to purchase the car and it was to good to be true. If you remember the old days of buying a car it was an all day process.
I usually don’t go but I had to drive the car home.
Eric greeted us and we went to his office. We chatted for awhile as we enjoy our coffee. There were no rush as a matter of fact, I was the one who needed to go pick up the kiddos from school.
Eric wanted to make sure we were taken care of since the last visit was awful. We got then at 11 and was done by 2. We even had time for lunch before heading home.
I’m glad that we were able to work with a terrific salesman and gave this dealership another shot. I will definitely come back to see Eric if I decide on another Lexus.
BTW:
We just came back from a nice road trip. The best features are the cooler for milk & DVDs screens in the back for my girls. Totally made our trip a breeze.

The dude who valet my family car scratched the F out of our bumper, dented our gas door, scratched our car, and had it repainted a whole new different color and did not admit fault of scratching our bumper. We take care of our cars, there were almost no scratches anywhere until after we took our car in for service. Never coming back to this location ever again!!! This place really makes me think twice about purchasing another Lexus.
I am so disappointed at this luxury brand.
This location has too much kids working here.

Great Bunch of people!
I’ve been a client here for over 10 years and have come to be friends on first name basis with many of them. Always friendly and always willing to help.
Their service Dept always clean people always available to greet fresh coffee parts guys always willing to help.
Jeff Griffith awesome dude
Yury Rukov my favorite sales person. Very calm guy and answers all my questions everytime.
Service like real professionals and I feel they offer better then Lexus Standards
Thanks always
Shakeel

I finally decided to pull the trigger on a new chariot and began looking into a model with a very specific configuration. After chatting with a couple of nearby dealerships, I was under the impression that Lexus puts «what sells» on the lot and and that they stopped taking special orders for a certain model. Interesting.
A bit skeptical, I expanded the search to Lexus of Serramonte and saw what appeared to be what I wanted on its website. I called and spoke to Raj K, who confirmed it before I spent an hour on the road. With very little time for back-​and-​forth, I was super-​clear about what I expected up-​front.
Turns out that the drive to Serramonte from the South Bay was worth it. During the test drive, Raj took time to explain how all the cool features work, demonstrated them in action, and never once applied the sales pressure that most of us can’t stand.
I decided to move forward.
Raj and team at LOS were paying close attention from the start. The transaction took less than an hour. They did a solid job of anticipating how I’d respond to the details within the process and came back with an impressive offer — the kind of active listening that creates return customers.
Quality over quantity. Happy I gave the «lower-​volume» dealership a shot. For specific needs, «high-​volume» dealerships tend to put a lot of cars on the lot and bundle options aimed at taking you away from what you really wanted to begin with — and make you feel as if you’ll have a hard time getting it elsewhere.
Appreciate it, Lexus of Serramonte.

Buying a car is a big deal and you don’t want to get sold you want to be educated on the process.
Its difficult to find someone you can trust who’s willing to take the time to answer questions, learn about your needs, and educate you on all the different options that are available to you so you can make the right choice.
JB Berera from Lexus of Serramonte knows everything about Lexus and takes a lot of pride in not only finding you the right car but the best deal.
JB was the 1^st person my wife and I met when we 1^st started the process of looking for a new car. I probably went to a dozen dealerships including multiple Lexus dealerships trying to make sure I got the best deal possible. At the end we returned to JB and he treated us like family he got us the exact car we wanted and he beat every other offer we received. If your considering buying a car I highly recommend you work with JB!!!

We buy these cars because they are well made but we keep them because we get great HONEST service. Thanks to the Service Department and Randy Auyueng (sp?). For an important though small problem they squeezed me in, and Randy took care of the problem right at the gate.
This is just one more example of the great service we have experienced there for the last six years. Big dealership with excellent personal service. You people rock!
Shawn Nichols
Lawrence Tom

I’m currently driving the family car, which is usually serviced at the Lexus of Sacramento. Because I live in Daly City, the Lexus of Serramonte is WAY closer, but my mom was worried that the service would not be as good… so basically a LOT was riding on my first trip to this dealership. Pete fortunately took good care of me and the car. (Ask for him!) He was very personable and explained exactly what needed to be fixed with the car without being salesy.
The waiting area for customers is quite nice, stocked with plenty of strong coffee, delicious pastries, and plenty of seating. The WiFi is not amazing, but it was good enough for me to get some work done. I’m just glad I don’t have to drive to Sacramento to get this car serviced every time. Thank you Lexus of Serramonte!