Petco

Too bad, this Petco is closing. I thought the employees were always nice and helpful. I hope and would assume the critters such as the birds and the fish will be moved to another Petco. Because I do care for animal and wild life!

Petco in general is the best place for my dog to go! but what can i say about this Petco in general? it’s clean and very well organized. selection of petfood to clothes to cages and much more!
too bad this one is closing down =[

They always treat my little doggie well when i take him in to get his nails trimmed.

The grooming department is so unprofessional. We made an appointment, we show up on time, and they start to process the paperwork. The one person they have at the desk talking to us interrupts us several times to answer the phone making the whole process take much longer than it needed to. Meanwhile our dog is freaking out because it’s taking so long. Then on the way out I mention that the person processing us really shouldn’t be answering phones at the same time. This reminds her to say «oh wait, what’s your phone number so we can call you when the grooming is done?» Ugh. So I guess if I didn’t complain about their process, I never would have known when my dog is finished? I’m done with this place.

Love their small little outfits here. This place doesn’t seem to have that much stuff compared to other Petco i been to but I usually come here just for my baby outfits =) So just with that alone I have to give 4 stars due to the adorable fits that actually fits her.

It’s been awhile since I’ve been in this Petco and after today’s visit, I remember why.
One are the prices. I buy Purina’s Fancy Feast by the case as I have to feed my cats wet food per the vet’s orders. This food isn’t cheap. Petco was running a special where you get a15% disount for 10 or more cans if you’re in their frequent shopper program. Well, this store charges Fancy Feast for 89 cents a can. The nearby Petsmart store charges 77 cents a can, so there’s no savings over Petsmart.
While I skip buying the food, I still have a $ 20 gift card. I buy some snacks and stuff for the boys. While looking for a cashier, I notice only one who’s on the phone. Other staff are wandering by, and it’s not clear the man on the phone is open. He finally notices me and waves me over. He then continues to talk on the phone while trying to ring me up.
He finishes with the person on the phone, rings me up and points out the survey. While he apologies for talking on the phone while trying to ring me, he says «Please rate your visit a 5» as 4 or anything else is the same as a 1 which is very dissatisfied. Well, they didn’t get a 5 on that survey and you can see how I feel about their prices and service on this review.

My favourite Petco in the area even if it is a bit of a drive to get to from my home. I choose this one over my local one in San Bruno.
Worthy of 5 stars just for last visit’s experience alone.
Around 8:30 on a Saturday evening my husband and I stopped off here on our way home from dinner in the area. We encountered the same sales guy twice while walking around the store — The item that we went for were not on the shelf so the sales guy went and found out when they would be in for us, without us having to ask.
Then browsing the animals in the store he was really friendly and made conversation — he over heard me commenting that the ‘poor kitties are waiting for someone to adopt them’. He could clearly see I was quite upset by it (yeah… a bit over sensitive maybe…) but he assured me they are never there for too long which was really sweet and I left feeling a little better.
Each visit the staff are always really friendly and although I think it’s slightly smaller than San Bruno it actually stocks more.
Normally a 3 star rating store but.
+1 for stocking everything I need, unlike every other Petco I’ve tried.
+1 for the nice sales guy last visit

This petco store is the best, especially their grooming salon. They absolutely love our pup, Bacon, and he loves them. The staff is extremely friendly and helpful, and always does an amazing job grooming our boy. I’d recommend this place without a doubt.

were do i start!
1^st:
Called to make an appointment and the other person on the line ask me the same question over and over even when I gave the same answer (what is your name… oppps I’m sorry what is your name again… what is your phone number… oppps I’m sorry what is your phone number). I finally got an appointment after 15 minutes of that kind of conversation.
2^nd
My wife dropped off our dog in which she ordered a groom witch included a bath, ears cleaned, nails done, glands checked. The PETCO employee told my wife it will take 3 hours and that they will call when its completed.
3^rd
I called around 6:25 and had to dial 3 times. Every time I pressed 1 to get transferred over to the groomer department I would get hung up on. I called since the groomer section closed @ 7:00. I finally got through and spoke to a guy named Li.
Conversation:
ME: Is my dog ready for pick up“
PETCO (Li): «You mean Benji».
ME: I said «No Shelby»
PETCO (Li): «The black dog»
ME: «Yes»
PETCO (Li): «Yes she is ready for pick up»
Me: «ok, I’m coming to pick her up»
4^th
I get to the store and I’m behind a lady and her kids. PETCO (Li) was on the computer which look like he was ringing her up. He is obviously stressed and confused about the number codes to reference the service. After 10 minutes of trying to figure it out. He goes and gets his manager. After a 2 minute conversation with his manager the issue is resolved, but still had to wait for him to ring the lady up. He finally looks up @ me and says I’ll be right with you (15 minutes before being acknowledge).
Conversation:
ME: «I called and you said my dog was ready for pick up»
PETCO (Li): «You did not call here»
ME: «Yes I did» (I pulled my cell phone out to show him the Petco number I called and the duration of the call)
PETCO (Li) did not say anything and turn back to the lady to finish up with her.
5^th
As he was finishing up with the lady my dog was within 10 feet away chained up to the grooming table on the floor crying. She was about 70% groomed and was lying on the floor in piles of other dogs hair. Obviously my dog was stressed out. My dog kept squirming around with the short leash around her neck and was pulling the cord of the shear left on the table. I told the PECTO employee (Li) that the shears were going to fall and he finally got up, but not in time. The sears fell on my dogs head which stressed her out more and let out a loud cry.
6^th
I was told that another 25 minutes was needed to finish the grooming session. I stayed in the room and waited for the session to be completed. During the 25 minutes the PETCO employee and my dog were stressed. I can hear him huffing and puffing and tying to get the dog to cooperate. That is when he came to the computer and printed out the receipt and told me to go pay for the service. I did not move, because I did not know what he was going to do to my dog
7^th
Finally the PETCO employee (Li) finished and I was reunited with my dog. This is when I began to check if the work that was ordered was perform. One of the first things I noticed her nails were not cut:
Conversation:
ME: «Her nails were not cut»
PETCO (Li): Yes they were“
ME: «No they were not»
PETCO (Li): «we cut them a little but he was traumatized, you don’t want to traumatize a dog so we stop cutting»
ME: «So basically you did not cut them»
PETCO (Li): no comment, just a blank stare
ME: Looks like her teeth were not brushed,
PETCO (Li): no comment, just a blank stare
ME: «So were they»
PETCO (Li): «Its not like we have a video camera to check»
ME: «I did not asked if you had a video camera I asked if her teeth were clean, and the response is either a yes or no»
PETCO (Li): «yes they were cleaned»
I take my dog to a local groomer who does a fabulous job. The groomer was on vacation and my dog needed her haircut. Needless to say the employees that PETCO hires do not care about animals. Its obvious from the manager in this review, to the employee grooming my dog. It would be senseless to make a compliant or argue about the services not performed. I can make more of a difference by writing this review and NEVER EVER SHOP AT PETCO AGAIN!

Why two and a half stars overall for this place? We have always had great service here. Thanks to this Petco, we have added several furry friends to our family. I never thought that I would enjoy having a guinea pig, a rat, and a hamster, but thanks to these guys (who were really helpful), we are having a great time taking care of our new pets.
Just one thing raised my eyebrow. We came in here late last night, and I swear the place smelled like reefer. I was thinking that maybe it was the catnip or something (they have potted, live catnip here), but it didn’t smell anything like weed. I can’t be sure that anything was going on here, but I am a bit suspicious. That aside, I have not been displeased with the service or products here and will return again.
Oh yeah, they have a sale on chinchillas right now – $ 50 off (that’s about one third off). Nice deal for an animal that seems to be part kangaroo rat, part rabbit, and part spring. I think we may want to get one of those soon too.. .

So we got a new puppy and I have no dog experience, my husband has never had his own dog but his parents have had a few. We went into petco thinking we only needed a bed, some dishes, food and a few toys typical puppy stuff. We must have looked lost because this really friendly girl swooped us up and toured us through the whole store explaining everything we should think about getting. She never tried to pressure us and even told us what to spend money on (a good leash for later) and what to not spend money on (food and water bowls for puppyhood). She showed us her dog at home and advised us on crate training tips and she was great, I wish I remembered her name she had a cute black and white collie so if she reads this Thank You! Our puppy appreciates it and everything she recommended has worked really well.

This Petco is the cleanest around, but I’ve never seen a Petco so empty.
I don’t know how this Petco will stay in business with no customers.
4 stars for the COOLEST & MOST MULTICOLORED BUDGIE
so pretty =] should have bought it even though I didn’t come for a bird. I’ve never seen anything like it.
No luck with any Betta, so we went to our last stop…

Service is never great. They can NEVER EVER do a return correctly… just of note to those who work there SF and Daly City have different tax rates so you are required to return the proper amount according to the tax rate where the item was purchased (it’s really not that hard).
Petsmart has much better prices and I seem to always have a good shopping experience there.

There isn’t anything particularly special about this petco, but for a petshop and grooming place I feel it got the job done.
I brought in my chihuahua for a grooming, flea dip, and felt the customer service was substancial. The guy at the counter was nice, and when I got my dog back not only did his fresh scent last for days, his nails were also very well trimmed. My only complaint is that his fleas hadn’t really left with his nail trimmings.
As Far As The Store:
They have a great deal for dog treats! I got to choose a good bagful of treats for my lovebug (my chihuahua) all of which he liked, and two chew sticks at the counter, which he didn’t like all for under four dollars!
The people at the register were also pretty nice, couldnt complain.
The three stars goes for the wasted 16 dollars for the flea dip, but I’ll bring him back :]

I was never a crazy cat lady until we adopted Madison from the SPCA.
You know when Vanessa W. is a crazy cat lady because.
1) She wrote a long, sentimental review of the SPCA when she adopted Madison
2) Half of her profile pictures consist of Madison
3) Vanessa W. now refers to herself as the crazy cat lady. & talks in the third person.
4) Vanessa W. goes to Petco and buys Madison a lot of toys. A LOT.
This Petco never lets me down. I frequent this location often — to stock up on kitty toys like soft balls that my cat loves to play with. She knows how to play fetch — she’s the dog I never had. We’re also trying to train her to walk on a leash (it’s doable, but it’ll take a long time). I buy her nail clippers made especially for cats, since her claws are sharp as hell and she isn’t afraid to use them. I stock up on wet kitty food — because she loves gourmet salmon. I stock up on the best brand of kitty litter so when she does her business — it’s soft on her paws and it has a nice fragrance.
Petco is like… the Nordstrom for cats. Good stuff and affordable prices.
I love my cat. I don’t want to have kids. Just a lot of cats. A lot. The front of my house will have a sign that says, «Beware of CATS. MEOW.»

Rude workers (the groomers included), nobody really shopping inside the store, overpriced merchandise, and even the manager in this store was giving me a hard time when I tried to price-​match something that I bought at the PetsMart store nearby… need I say more about Petco?
The poor service at the Tanforan Petco seems to be eerily similar to this one at Colma.

Great selection and super friendly, helpful staff.
I even called in to check on the availability of a product. They had it, but it was quite a bit more expensive than the online price. So even though I didn’t want it, the employee that I made go through all that work to find it for me was still really nice and sweet.

This place is a no-​no for me. When you’ve worked retail, you know when you get bad customer experience.
So, I went with my mom AND MY DOG to this Petco. We went inside their grooming facilities and were not greeted properly at all. When we approached the girl behind the register, she looked away and said zip to us until we acknowledged our presence to her. We then asked if we could get our dog groomed today; she’s a papillon mix.
This girl looked at us with this dumb, «I don’t know what the hell I’m doing» kind of face and pointed to our dog.
«That dog?»
My mom and I were stunned for a minute. YES, OF COURSE THAT DOG. What other dog do we have with us? We said, «Yes» and then she replied lamely that we had to schedule an appointment.
Worst. Customer. Experience. Ever.
I’ve never been back since. (:

Small and cramped Petco location. My BF and I came here twice in the last week to pick up flea stuff and treats for the dog. Employees were helpful. Cleanliness was mediocre. Inventory was decent. there was only one type of shampoo that kills fleas and their eggs.
Overall a convenient place to purchase your everyday pet needs.

I finally found a pet store with the right combination of good prices, selection and staff presence! Huzzah!
This Petco is clean, doesn’t smell like a kennel, is *very* well stocked and not only can you find an employee when you need one, but I’ve actually been greeted at the door each time I’ve gone and asked if I need help. It kind of makes me sad that even the slightest semblance of customer service is impressive to me these days, but kudos to Colma Petco’s staff.
Pretty much everything I’ve seen on the site is in stock at this location and it’s in the corner of the Target shopping center so it almost has its own parking lot that doesn’t get full except for around dinner time. If you adopt a pet and bring in your adoption papers, they give you a booklet of coupons and their club deals are pretty good for items you buy a lot of — like food and litter.
The only let downs about this place are that they don’t carry very high end pet foods (like the more expensive Pet Food Express) and they don’t have the 20lb bag of my kitten food in stock… guess I’ll have to break down and order it online one of these days instead of making do with the 8lb bag.