David’s Bridal

I do not normally give reviews but this place has given me no other option. Me being forced to have to give even one star is just wrong.
I read all the reviews and contemplated very carefully about the impact of a negative review. This review is well deserved, trust me.
I still have a dress I am reluctantly waiting for so I do not want retaliation measures taken by the manager/​owner (Mary) of this nightmare establishment. I can not wait until this awful experience is over!
From the moment I walked in the door I was practically tackled down trying to show my mother a few wedding dresses I had selected. I had an appointment but that seemed to not matter much. The staff acted like I was shopping in Kleinfelds NYC… NOT!
The manager has a short temper and was barking orders at the staff. It was very uncomfortable. Every time I come in this place it is drama and tension. Nobody looks happy to be there. Not the dream wedding experience I had envisioned for myself.
The place is filthy and racks are stuffed with very poor quality lower end dresses that are overpriced. Courtney, the Unilocaler below said it best… Zero customer service skills.
I waited precisely forty minutes to be seen by a consultant and it was three different ones who seemed too preoccupied with everything but me and what I wanted. I wanted to make my mother happy so I just chose a dress im not in love with.
AWFUL is not a strong enough word to describe my whole experience at David’s Bridal. Disgust, disappointment, dismissive, rude, impolite, inconsiderate, are a few off the top of my head.
I almost feel as if I should have been compensated for this place ruining my whole dream bridal experience I envisioned. I do not recommend this place to anyone. It is downright awful!
Huge mistake!!! It will not be soon enough this place goes out of business.

I have both a good and bad review… first off I would like to say that Yvonne helped me pick my dress out and she was AMAZING and soo much fun. I love my dress. On the the other hand… the store manager who I think her name is Mary is horrible. She is rude and has zero customer service skills. She’s wasn’t rude once, all three times that I have been there so far she has had a rude comment to say and is down right mean. Everyone what on the other hand has been great and very helpful especially the ladies in alterations.

I actually had a fairly good experience here — I was happy that I knew ahead of time that the place would be busy and that my consultant would likely be working with other customers. Both things were true when we arrived — it was very busy, and my consultant did have another group. My consultant was wonderful — if you get a choice, ask for Chrissy, or Hannah — I was able to work with both of them throughout my visit. Chrissy was very personable, she listened well, somehow she was always there when I popped my head out of the dressing room needing help, and she stuck with me through a lot of dress choices!
When I was trying to decide between two dresses, she helped me try both on a couple of times and talked me through what I liked and didn’t like — and ultimately I chose one before we left for the day. I was so happy to have found one in only a few hours.
I do wish that I was told immediately that the dresses I had picked out on their website as my ‘favorites’ would not necessarily be available in the store — I went to the store with the intention of trying on the exact dresses I had chosen. I did have the opportunity to try on some of them, but for the others I was given other dresses that were similar. It turned out fine though.
One more thing — at the beginning of the appointment my consultant was picking dresses for me, and after two of them that I didn’t really love, I was allowed to go pick my own dresses. This changed my entire experience — my mothers and my bridesmaids also participated which seemed to speed things up a little bit — I definitely preferred being more in control of what I was trying on, and enjoyed having multiple dresses in the fitting room at once for ease of dressing and undressing quickly. Unfortunately, the rest of my party was informed that we were not supposed to pick our own dresses from the racks, only a consultant is allowed to. I’m not sure who the person was who said this, but I really appreciated the time I had to look and pull dresses for myself, plus I feel like it helped my consultant see my vision better.

This is going to be kind of lengthy. I have experienced this David’s Bridal 4x in the past 3 months, and 3 out of 4 times my experience left me cringing. First time I went with my maid of honor, we were just browsing but Kristen was amazing, I found my dress and my girls dresses. I explained to Kristen that I would be back with my mother so she could see the dress on me etc, no problems. 2^nd time, I went with my mom, we scheduled an appointment I had called to say we were stuck in traffic and we would be 4 – 5 min late, we walked in waited at least 15min before anyone saw us, and when we asked for assistance a consultant said «I’m here but i’m not here, I am not supposed to be scheduled to work» Thank goodness Patti took charge and cashed us out and we left. 3^rd time, I had saw online that the bridesmaid dress I chose was now 50.00 instead of 150, this was amazing to me so I arranged my bridesmaid to come with me to the store so we could buy her dress right then and there. We went to the rack grabbed the dress and Yvonne cashed us out, I explained that I saw the dress online for cheaper and immediately she cut me off and said NO YOU ARE WRONG… I showed her on my phone the same dress, and she still insisted I didnt know what I was talking about and this dress isn’t 50.00. After arguing with me for 10 min I showed her the size, style, and color as well as matched the numbers online to the dress and she snatched the dress from my bridesmaid and said you’ll need to talk to a manager. At this point, I was so furious I was about to say forget it, but I gave the «manager» the benefit of the doubt. The manager explained that we would have to get the dress for that price online because they cant do sale prices online in store! WHAT?! We explained we would pay for the dress right then and there, order it and it still wasn’t ok to give us the dress for that price. At this point I was beyond frustrated but still had my bridesmaid try on the dress. Yvonne sent us to a room and walked away, 3 people had to call Yvonne to help my bridesmaid with the dress zippering it, and she just walked away and ignored us, my bridesmaid had to track down another consultant, and when Yvonne saw this she immediately came over and proceeded to argue with the other consultant claiming we said «we didn’t need any help». At this point I was DONE… I didn’t want to be there I didn’t want to get my dream dress I fell in love with prior to this experience I just didn’t want to support a company like this. 4^th time, was a phone call, my mother insisted that I get this dress because it looks so great on me etc, etc, I gave in, and I decided to check on my status of the dress. The woman whom I don’t remember her name, answered the phone I explained my mom payed for and ordered my dress, and I wanted to make sure how I knew when my dress was in, very rudely she answered We will call you… I had said I would like to know if you have the right number, she sighed on the phone asked my name very snotty, and said my size, I had asked if it was a «regular» 16 size or if it was women’s because I would need that size in Women’s… and she replied with YES… its a 16 WOMAN very rudely. For some reason I am in 2x in the system so I wanted to make sure the right dress was ordered, so I had said to her I have the number if you needed it to help you out, and again snotty she goes what number… ugh! I am cringing my experience when I have to be fitted and have alterations for this dress… this took away my «exciting» experience for dress shopping and now I am just worrying that my dress wont be right, or wont be altered correctly. My girls dresses will most likely be ordered somewhere else, and i am just praying my dress turns out correct! You would think for a customer paying 600 + for her wedding dress the consultants would be much nicer.

Wouldn’t say they have the worst customer service, but it’s definitely not the best. The manager’s attitude made it very unpleasant to talk to her on the phone. Dealing with this lack of customer service, can a bridezilla, easily make.
I challenge david’s bridal to open another store in the vicinity and see if they can staff it with more upbeat management.

Just when I thought this place couldn’t get any worse… A while ago I went dress shopping with a friend and her family. My friend told the consultant what she wanted (I believe her name was Yvonne, I don’t remember) and I swear, every single dress that she brought was EXACTLY THE OPPOSITE of what my friend said she wanted. In fact, I think she listed what she did NOT want, and the consultant brought back exactly that. At one point, I asked my friends dad «Is she f-​cking joking?» Sadly, she was not joking. But I kept looking for cameras, because I thought perhaps we were being recorded to see our reactions to this awfulness. My friend unsurprisingly handled this incredibly well, but I know that her parents, grandmothers and I were all very frustrated with this lady.
I really don’t like David’s Bridals. Between the mess, the weird policy of needed an appointment just to look at non-​wedding dresses, and this miserable experience, I really would hate to have to return here.

Poor selection and even poorer customer service. I felt like I was being rushed and the girl «helping» me was constantly no where to be found. I had to ask other associates that were working with other girls to help zip up my dress, unbutton it, etc. I have been to a lot of bridal shops looking for my wedding dress and this was the worst experience I’ve had.

I have never been so disappointed in a shopping experience in my life. Since my sister got her dress at David’s Bridal 10 years ago, I thought I would give it a try, despite the horrible reviews.
HUGE MISTAKE!
When we walked in, no one knew who my appointment was with, even though I had booked the appointment a month in advance. They had no where for my grandmother who was using a walker to sit! When I finally asked to be seated somewhere I was put in the smallest and most crowded corner, surrounded by girls picking out their prom dresses.
Not only was the dressing room dirty and the seats uncomfortable, but to top it all off my «consultant» had NO IDEA where dresses were or what the dresses I liked where. When she finally dropped of some dresses, we waited for 20 minutes for someone to help me into the dress. She just walked over, annoyed and said «Why the heck have you not tried anything on?» I apologized and said that I was under the impression that she would help me. She replied «Just have your mom put you in the dresses.» AND THEN SHE WALKED AWAY!
I felt so unappreciated. To make matters worse, when we did try on dresses I got to walk out to a ton of people (girls shopping for prom dresses, parents and other people shopping) who all gave their opinions of me in the dress. I saw the ‘consultant’ maybe 3 times the entire appointment and got no help. She would come back with the wrong dress and often with nothing asking me to remind her what style I wanted. I was so embarrassed that we left the appointment 45 minutes early.
I didn’t feel special or pretty. I felt like I was shopping for something cheap from Walmart. The staff was dismissive and rude, the location was dirty, the dresses were cheap and the service was non-​existent. I will NEVER return to another David’s Bridal for any reason.
And just a note for all ‘Consultants’: Don’t ever tell a bride that she is Huskey, Large, Plain or that she likes a more «boring style».

What is the point of making an appointment in advance if you are going to be asked no less than four times once in the store «what are you shopping for?»
What is the point of having a consultant «assist» you, if she is going to take 45 minutes to bring your chosen dresses?
What is the point of the consultant guessing your size by having her put her hands on your waist and then bringing all the wrong sizes?
What is the point of shopping at David’s Bridal?
Answer to all of the above: cheap quality dresses in a sh** show environment.

I’ve been in a few David’s Bridal weddings, and I always have a sub-​par experience, but this one takes the cake. We show up early before the store opens, so we can be prompt for our appointment. There are a few other groups there this morning also. Our assistant, or whatever the person who is supposed to help us out is called, is paged 3 times, making us wait 20minutes after our appointment time. She asks what we’re there for. Well, as our appointment booking says, bridesmaid dresses. «Which dress» no, we’re there to pick out dresses, as our booking says. in persimmon. «We don’t carry that color» ok, not even one? Well, we still need to pick out the dresses, we’ll risk it on the color. By the way, I found one in persimmon to try on. We can use rooms 3 and 8? ok great, we’ll double up in the rooms. Our sales woman was zero help, and very frustrating. Cut forward a few minutes, each bridesmaid with an arm full of dresses, doubled up in dressing rooms, changing and another saleswoman opens the door (WHILE I’M NOT CLOTHED) and tells us we need to get out of the room because it’s for her client. I told her I need to change first, we gather our dresses and head out. I apologize and explain that our sales assistant, Shirley, told us we could be in there. So she gives us that room and no apology for opening the door to flash the whole store. In the end we were happy with the dresses chosen, but decided not to order right away, as the wedding isn’t for a year.
The entire thing was extremely frustrating, from the unhelpful/​borderline rude associate, Shirley, who desperately needs to be re-​trained, to the disorganization.
After all of that, I went online to look at the dress I had chosen and excitedly email it to show friends… and it’s not available in our color.
c’mon Shirley.

Oh my God. How do I even begin to describe the awfulness of this place.
Six months before my friend’s wedding, I came in to place an order for a bridesmaid dress. Apparently February is a popular time to shop for prom dresses, because the place was flooded with children trying to cram into tiny, skanky dresses. It was a zoo. I tried on my dress in the style that I had picked out already and ordered the dress and a matching sash. The sales staff are a completely clueless bunch. I was never helped, assisted, it was like they didn’t know what they were doing there. It took the lady a while to figure out how to put the order in, and when she took my measurements (which I’m not sure why she needed, I had told her the dress size to order), she accidentally drew on my shirt with her pen.
Fast forward two months before the wedding. I had not received a call from them so I decided to call. They inform me that my dress is ready to be picked up. When I get there, I have to talk to two different people in order to talk to the correct person who can look up my order and retrieve the dress from the back. I get home and realize that the sash is not included. I call them again and ask if they can mail the sash to save me another trip, and the lady replies to me that I will have to pay for shipping. I asked them why because when I came to pick up the dress in person the sash was not there and that was not my mistake. She informs me that that’s because the sash has «just» come in. Like I believed that. I asked to speak to the manager who agreed to ship the sash, but I did have to call two more times because two weeks later I had still not received it and it was getting close to the wedding.
Just based on the price I paid for a plain, knee-​length dress with a dumb sash that I will never use again, I would give this place two stars. Add in the awful, unprofessional experience and general ghettoness of the physical store, one star is even too many. Brides, please do not make your friends go here.

I purchased my dress at a different David’s Bridal location, but had my alterations done here.
The alterations were SO expensive– the bustle alone cost around $ 150 – 200. On my wedding day, one button came off before the ceremony even started, before I had even touched the bustle. Over the next few hours they just popped off one by one. My bridesmaids and husband had to run after me all night long with safety pins, rearranging my bustle so that the train stayed up. If I had known better, I would not have spent that much money on the alterations– at a minimum, I had expected a level of quality that would hold up for one day!

Okay, I’ll start off by saying there were some good things and some bad things about this place. Overall, I have decided that I would not recommend this place. But I’m gonna make a little pros and cons list anyway, to let you all know what my experience was like.
(I am a bridesmaid and I went here this morning with the bride.)
Pros:
–We did not have an appointment and they took us right away.
–Overall, we were in there for maybe a half an hour. It was not long at all.
–Checkout was quick. And they took Discover.
–During checkout, the lady at the front desk called around to see if they had my shoe size in another store. So she did try at least! And gave me tips on how to widen my shoe. (put the shoe in the freezer and fill a bag with water. The water will freeze and will widen the shoe. Or I could buy some type of thing that I have to, I dont know, do something to it and it widens it. I’m going to have to research it)
Cons:
–The lady asked what dress size I was. I said 10 or 12. More so a 12. I doubted that I would be able to fit in a 10, but ya never know. Figured I’d try both. She came back with an 8, 10, and 14. Turns out they don’t carry a 12. I’m sorry, but exqueese me. Baking powder. (waynes world reference) How in the world do you not carry a size 12. I am sorry that I’m not a size 2. I’m a normal girl, with normal curvy body parts. Am I the only size 12 that comes in here? Is a size 12 uncommon? I ended up purchasing the size 14 and now that I’m home, I feel like I should have said, call me when you get a size 12 to try on. But I felt like I needed to decide and order today, so I didn’t even ask if that was possible. I just went with the 14 and figured they’d just alter it. oh well. I wanna lose weight anyway so I guess who cares!
— I tried on shoes and it turns out I’m a size 7wide. I tried on a 7 and the length was good and my foot fit snug in there, okay great, however, a wide would be nice. So they called another store and it turns out they don’t carry it at all! So, I guess my feet will be hurting by the end of the night! But don’t you think they should have that size? Is it uncommon?
Overall, I would not recommend this place. For any of you 12’s out there with 7wide shoe!

I came here to look at bridal gowns because my mom insisted. I knew she would never drop it if I didn’t agree to go in. I tried on a few dresses, one that was nice enough. I just didn’t feel special in it and the experience was lacking. They brought me over to a standing mirror to look at myself and I just felt plain and like I was buying a dress for prom instead of my wedding.
I ended up buying my dress at Angela’s in Albany.

i have to find a dress for my cousin’s wedding in may. and while we had this horrendous session in the city at a dress warehouse, we only found some that we Kinda liked. and not in the color that jenny wants. so last night kenz and i came here. we were greeted instantly upon arrival by a Very friendly and helpful girl. she immediately found me the dresses that jen had sent me and then remained helpful while also assisting other customers.
they had a pretty good collection but i was a bit sad that they didn’t have the one line that we had finally settled on in the city (after trying on around 40 dresses. and if you know me and my feelings on shopping you will know what torturous hell this was for me. the final dress even bit me. ok, a bit of the hard lining had come out of the fabric and gouged my skin. but it Felt like it bit me.)
i was very impressed by the service and selection here.
oh. except that apparently all brides’ maids are expected to be young and this with no boobs. all of the dresses are strapless more or less. that simply will Not work for me. so i may keep looking. we’ll see.