Mike Montgomery Auto Body

While traveling from NC to PA the check engine light came on. We stopped at Mike’s and they took care of us right away, doing a quick diagnostic test. You saved us! Thanks again.

Their price was competitive, I think, for a very expensive job (I did call another garage for a quote). Most importantly, the work has held so far — it’s been about 4 months since they did a fairly extensive overhaul on our engine. Also, they warranty their work through a nation-​wide warranty system for 18 months or 18,000 miles, so that is at least a little bit of peace of mind.
My main complaint is that… they were very very slow (it took them nearly a month with my car.!) and they did not do a particularly good job of communicating or following up with me, the customer. When I called every day, they seemed a bit irritated; then when I didn’t call, they never called me back. In fact, even when they promised to call me back, they never did; they never returned my calls (ever), I always had to call them. Then when I complained that they should have called me back, they said it was my responsibility to call them since it was my car… but I had called every day previously with no response :(I guess I’m accustomed to other auto shops where they are quick to follow-​up and repair problems… usually finishing within a day or two at most and always calling me to let me know the status of my vehicle (e.g., «we found such and such a problem and here’s what we can do about it»; or… «your car is ready to be picked up; this is the total».
In this case, some of the parts had to be ordered and that took a while. Also, again, it was a very labor intensive job and because I don’t live right there, I think they kept putting me on the back burner and doing other jobs first. (I should note that, based upon the recommendation of a local, we just left our car here because we ‘broke down’ in this area… we don’t live near here and were on our way home; we had to get my in-​laws to come and give us one of their cars to get home in.)
Why did I give 3 stars and not 2? Hmm… good question; I guess for the position I was in, they were ok. Would I go back? No, but then again, I don’t live near rising sun. I was thankful that they did finally get the car repaired… even if it was an expensive and extensive repair job.
If you use this auto shop or any other one, definitely ask for a quote in writing for the job. Their price increased a bit more than it should have — MD law only allows a 10% increase above what you were quoted without your consent.

I have been a customer of Mikes for some time now. He does great work and stands behind what he does. He is busy but has always managed to work me in since I have such a crazy schedule. He is not always the cheapest but I like supporting the small businesses in my area.