Academy Carpet and Flooring Center

My husband & I are building a new house & I knew this was the flooring company that Costco deals with. I went in about a week & was «greeted» by a gentleman who treated me like I was lucky I was even getting his time. I was very clear in the flooring I wanted (hickory hardwood) & the color. He kept asking me why I wanted hardwood as engineered was just as good. That may be, but I did my research & looked at numerous flooring from Colorado Springs to Denver. He gave me a quote on the same flooring I’d seen at another store (under a different name) & his quote was substantially higher. At this point I felt like the lone woman on the used car lot with the slimy salesman. I felt he was a bit rude & arrogant & I left the store not wanting to deal with him.
I returned today after another flooring store shipped me the wrong flooring! I was helped by another gentleman. I explained to him the construction of our home was being held up by the hardwood flooring as that has to be installed before we can set cabinets. I asked if I could take 2 of the flooring samples & was told they couldn’t leave the store but he could bring them out when he came to measure. I asked if he could come tonight & we made arrangements for him to come at 5:30. At 5:45 he was not at the house so I called Academy Carpet & explained to the gentleman on the phone someone was to be there at 5:30. He said «hold on» & the man that was supposed to be at my house got on the phone. I should note, I live 35 minutes away. He said he got «tied up with customers» & he was the only one there. REALLY??? Then who answered the phone, & why would he at least not give me the courtesy to tell me he wasn’t coming??? By the way, he told me he used to manage the north Carpet Exchange Store, but got fired. IT’S OBVIOUS WHY HE GOT FIRED!
I should have trusted my gut instincts both times… this place feels like a slimy used car lot!!! I will file a complaint with Costco.
UPDATE: I was contacted the next day by the manager of the store who said the owner asked him to get involved. I met with Randy, the manager, who matched the builder pricing that Carpet Exchange had given me, and I have ordered my hardwood floors through them. The hardwood is supposed to be in today, and delivered to my house tomorrow, and installed on Thursday (5 days), but was supposed to be 2 days). If all goes well, I will order my carpet through them as well (as long as they match the builder price I got through Carpet Exchange). I updated from one star to two stars until I see how the install goes.

Quoted us (on Monday) at $ 860 with the statement, and I quote, «It won’t be a dollar over $ 860». He called back today to say he «forgot» the installation fee and it’s now going to be over $ 1000. No, thank you. Stay away from Academy Carpet Company.
Edit: It is now Wednesday, we have been trying to call Bill all day to get a hard quote, and he has not called us back. He called my husband back when he called from a different number. I went to the warehouse to pick out the carpeting, so that we can finally get a solid quote, and they didn’t have our measurements. The manager walked right by when Steve asked him to come talk to us/​me.
It has been 2 days, and we have no quote.
Final update: Bill managed to get the company to honor his original quote and the installation was completed on Friday. The install only took 2 hours and was very well done. I will raise my review to 3 stars based on the fact that they honored the original quote and the installation went smoothly.

These guys have earned my business. Buying carpet is never fun. Each store has their own name for the same carpet. It makes comparison shopping near impossible. I would definitely do business with them again. The installers did a great job too!