Associates In Dental Care Pc

After my son got an infection from the location on Barnes ((which I attempted to contact them for days with no response)) I took him to this location since all information would be in their system. On the second visit they told me the tooth would need to come out ((without looking in my childs mouth)). Gave my son less than 2 minutes to get in the room, settled, and use the gas. I assumed the dentist would come in and assess the situation before starting work in order to allow my son to ease in. No. Instantly the shot was put in my sons mouth and during this process my sons hair was pulled which caused him to cry. The dentist started ranting about how my son has behavioral issues and basically refused to talk to me without picking a fight saying we don’t take care of our child. ((this is the furthest thing from the truth– which I wasn’t even allowed to explain– which I shouldn’t even need to— however I was being talked to extremely poorly)). My son walked in calm and left calm. He is 5 who has seen 2 dentists who work for Associates in dental and has been called the wrong name, yelled at, received a filling which instantly turned black, now has an infection, been told he has issues ((which thank you since my child is intelligent and now keeps asking if he can do anything to fix that…)), and I now get to teach him an unexpected lesson about how all dentists are not rude and inconsiderate. How dentists are there to help and not cause chaos — physical, mental, and emotional. And how we do not accept treatment by anyone who would rather raise their voice instead of properly having polite communication. Today is the day you can succeed at your chosen profession. And remember, nobody picked your job for you. So please don’t treat children like dirt on your shoe when they only wanted to put trust in an adult who promised to help. What false hope we have had.

Dr. Calendine took such great care of me removing my wisdom tooth. All of the associates were beyond nice & gave me a superb cleaning & whitening! I never waited for more than 5 minutes! Great dentist & great customer service!

I bring my whole family to see Dr. Calvin and recommend him to anyone that needs a referral. He is a wonderful and kind dentist. He has been seeing my autistic son for the last five years (since he was 5 years old) and has always been patient, gentle, and understanding with him.
The entire staff is really great. I couldn’t ask for a better team, each and every person currently on staff is amazing.

The actual treatment was AMAZING. The technical staff went above and beyond for customer service and letting me know exactly what was going on throughout the process. You can get the paraffin wax done while you get your teach cleaned. Hands down one of the best if not the best dentist experience I have had.. :)
And then there is the office staff … I felt pressured to make a follow up appointment but okay that makes sense, they need to get repeat business.
If you want to get copies of your records you get a completely different side of the business and are treated like you are wasting their time. I was just told that waiting over 10 days for a copy of mine and my husbands x-​ray records was normal because «they are extremely busy» and «have 80 + clients, and I cannot serve them because I am helping you [me].»
I was excited to have a great dentist i could trust but I need the full package (great dentist and office staff that treats customers with respect). i do not think that is a lot to ask.
I will see when the records arrive so far day 10 and no records…

My family and I have been going to this dental office for over five years. They used to be great, but not anymore.
First of all, they are always running late. It took over two hours for my husbands last cleaning, an hour and a half of which was spent in the waiting room. It has become very common to wait at least 30 – 45 minutes past your appointment time.
For my last appointment, I waited 45 minutes only to find out that the doctor had extended his vacation so he wouldn’t be there. Must be nice to have a job where you can decide not to show up for work.
Second, their front desk staff is very unprofessional and a lot of the assistants seem very inexperienced/​untrained. When my two year old injured his front tooth, I made an appointment for him to specifically get the tooth checked. We were given an 8 am appointment time. We arrived at 7:45 for his appointment, and there was nobody at the front desk. After waiting 45 minutes they finally brought us back to an exam room, where I found out they had scheduled him for a happy visit (aka, a complete waste of time where they show them all of the instruments-​as if a two year old really cares). I had to tell them once again that we were there because of his injured tooth. They managed to get an xray, then sent us back to the waiting room until the doctor arrived. At 9:20 a dental assistant came out and said everything looks fine and we can leave. When I expressed my frustration about making us wait 45 minutes to even be brought back, and then the dentist not being there, all she said was we weren’t on the schedule until 8:30 (I showed her my text message confirmation that said 8am).
The last time I brought in both of my kids, we had a very inexperienced dental assistant that I’m pretty sure had never worked with kids. She had my five year old sitting in a weird position in the chair, since the chair was too big for him and she was unwilling to adjust her body position to do the cleaning. He was very uncomfortable and she kept telling him to relax. First of all, you don’t just tell a five year old to relax. You give specific instructions like open wider, move your tongue, etc. Second, how was he supposed to relax when she had him sitting so uncomfortably in the chair!!!
I could go on and on about how dirty the office is and give more examples of their lack of professionalism, but I don’t intend to write a book. I will tell you about my most recent experience, and why I decided to write this review. I spoke with the receptionist this morning to cancel my kids’ appointments (24 hours in advance). I then received a voicemail from her saying that they were going to charge me $ 56 for not giving them 48 hours notice. After all of my time that they have wasted, and we kept giving them another chance, I can’t believe that they have the nerve to try to charge me for that (maybe I should invoice them for all of the time they’ve made us wait). They obviously don’t value us as patients and don’t realize that there is a lot of competition in this town, but I do. I will be taking my business elsewhere and I would encourage anyone else reading this to do the same.

What a wonderful group of people! From the front desk staff to the hygienists to Dr. Calvin, everyone was incredibly friendly and professional. The office is very sensitive and understanding of your issues and will get up taken care of right away. I cannot say enough good things about this office.