Auto Tech Plaza

If I could give this place **NO** stars I would be more than happy to. Disgusted with the prices. They smile in your face while stealing from your pocket book. Not only was I overcharged and undercredited for the rental car they suggested BUT I was also ripped off by them saying that the fuel pump they installed was about 302 $. Napa certified (they screwed up by mentioning that) because upon going onto the NAPA website it shows 155 $ brand spankin new for the same freaking part. Tried to say they were «giving discounts» and applying credits but that is all a lie to try to cover up the fact they are ripping you off. Granted I am ecstatic that my car was fixed in less than 24 hours upon receipt of the vehicle on their end NO appt, BUT I would have waited longer for it to be repaired at a fair price. They also mentioned «they didnt get time to do a safety inspection» but were able to test drive it. Dont you think the inspection should be done before it is test driven? I dont think they realize how uneducated that sounded. I will NEVER bring another vehicle to this place nor will I allow my aunt, co-​worker, boyfriend, and sister whom I referred to this place with business cards, to be ripped off by them.

These guys are so great! They were so nice! I always dread taking my 3 year old son with me to get stuff with my car done but they were so great! They took the time to put cartoons on for him and show him the cars in the back. I would recommend this place to anyone!

I had purchased a Groupon months ago for this place and was truly just needing a less expensive oil change, not a new mechanic. Well I got both! The staff was completely professional from the time I scheduled on the phone to leaving their business after the services. My car is in need of repairs, but they never tried making me feel pressured to fix them today. The tech went over what repairs would need attention sooner than later and what would happen if it was not done soon. I was also given three estimates. One for the time sensitive repairs, one for new tires, and the last for services needed but not urgent. They understand my cost concerns, especially seeing I was on crutches for an injury. The waiting area was very comfortable. They brought all paperwork to me so I wouldn’t have to keep getting up. The oil change included topping off fluids, tire rotation and even washed my car. The estimates seemed very reasonable, which is why I will go back.

Beware of serious price gouging at this place. If they perceive you to have a gullible nature they will try to take advantage of that. They thought they were doing that with me when they gave me an estimate of $ 2,000.00 to fix the water pump of my 1998 Mercury Grand Marquis. I still have the copy of that estimate as proof because this was so outrageous. I ended up taking my car to a mechanic in Security who fixed it for $ 200. If I had not gone online myself to check prices and to see they were trying to take advantage of me.

I have used Auto Tech for about 10 years now for things I can’t do myself or if I don’t have time to do something. I trust them explicitly and would recommend them.

These guys are straight shooters and very pleasant to work with. I first visited the Auto Tech Plaza at 1548 South 21^st street in Colorado Springs. Unfortunately, they were about to close and were not open during the weekend. The manager at that location, Mike S., referred me to a sister location on E. Platte in Colorado Springs. Before leaving this first location, Mike asked if he could look under the hood for a second. I happily agreed and Mike took a look under the hood in the hope that he might find a loose wire or some other indicator that could solve the problem for me. He absolutely did not have to do that, but he did and he did it with a good heart and sincerity. That is very rare in the auto repair business in my experience.
I arrived at the E. Platte location on the following morning, a Saturday, and the manager, Mike Z. was expecting me. I was about 1,100 miles away from home and my F250 V-​10 was acting up, stalling for some unknown reason. The Check Engine light came on, but the truck kept running. Clearly, I couldn’t risk an 1,100 mile trip with an unknown problem causing the truck to stall.
Needless to say, I was basically at their mercy and I was naturally concerned about the final outcome. My concerns were normal, but were based on years of experience dealing with auto repair shops in California. They ran several diagnostics and examined the OBD info I printed up from a visit to the Autozone on Garden of the Gods road. They determined that the coil on cylinder #7 was bad and needed to be replaced. Diagnostics, a new coil, and an onboard computer update had me back on the road in a matter of a couple hours. Shortly after leaving, I experienced another stall. I called the shop, told them the problem, and said I was on my way back. When I arrived, the manager had already done a good deal of research to try to determine what was going on. Ultimately, they determined the coil on cylinder #5 was also bad. Fortunately, they previously ordered up 4 new coils for my truck so they had one on hand. They replaced the coil and charged me for just the cost of the coil, no labor. Mike Z. explained «we should have caught that the first time.» If this is their normal way of doing business, (and I believe it is) they just earned a loyal customer any time I need help when visiting the Springs.
Mike S. was actually at the E. Platte location (off duty) when I arrived. He spent a solid 20 minutes talking to me about personal things completely unrelated to the work on my truck. I found him to be genuine, kind, and a very good person. Actually, I found that to be true for all the employees I interacted with and again, that is very rare.
So, if you are ever in the Colorado Springs area and need help with an automotive repair, I highly recommend either of these two service centers. Their professionalism, compassion, and genuine caring attitudes elevate them to the very top of my list and I’m confident you will have a very similar experience. Great job guys, thank you!

While visiting the springs for a weekend getaway, our car started shaking, smelling, making a horrible noise, and blinking the check engine light. Being a Saturday, lots of places were closed, and we had no idea if we could possibly get it fixed, or even if it was safe to drive. George was so helpful and had us on the road for an excellent price in a matter of hours, and gave us recommendations for the future! … annnnd when we came to pick up our new and improved vehicle they had even washed it! Thanks for going above and beyond and saving the day!

This is the second time I’ve gone here. The first time was with a groupon for an oil change.
First of all, I love that I was treated with respect even though I had a groupon. Some people aren’t as respectful to their customers when they see the customers have a coupon.
Second, I came in today 45 minutes before closing and they squeezed me in. I had a massive hole in my tire and it had been snowing all day. The roads were icey, and I wanted to fix my car ASAP when I noticed the problem.
They have treated me kindly and with respect both time I have been there. They also remembered me from last time which wasn’t necessary but nice.

Excellent customer service! Cant say enough good things about this place! The guys were honest and upfront with me about what needed to be done to fix my vehicle. My truck is fixed, they detailed my truck before sending me on my way, and went over the work that had been done with me before I left. Very happy with the work done and the great service! These guys are great!

UPDATE 04/​10/​2014: The shop emailed me a survey and I provided feedback on the below issue. The shop manager (Jeff) called me the following day and wanted to talk about the situation. I gave him a brief description and he said he wanted to do some investigating and he would get back to me the next day. I has now been 2 weeks and he has yet to call me back.

I’m always skeptical of auto repair shops. I don’t really have any reason to be, but I am. I contacted a different Auto Tech based on a referral, but ended up at this due to time constraints. I can’t possibly accurately depict how much care and effort they put into fixing my car. What appeared to be a simple fix turned out to be something much more difficult. They spent countless hours testing and resting the car in an attempt to pinpoint the additional problem. In the end, I made the decision to not fix the additional problem and the charge for the original issue was same as the initial estimate despite the significant amount of time they spent diagnosing another leak.
In the end, I felt like they really cared about getting my car fixed accurately and didn’t want to send me out without making sure every stone was turned. And throughout the process, they kept me informed of what was transpiring and showed me everything they saw. What they didn’t know was that I didn’t have the slightest clue what they were talking about and really had to take them at their word.