Byrne Real Estate & Property Management

We have been using Byrne Management for over a year now. We conducted a thorough interview with them as well as a couple others before we chose them to be our property managers. From the start, they were professional and very easy to get in contact with. My home was rented out quite quickly (within a couple weeks). I was notified every time of a potential home viewing and was given at least 24 hours notice. Angela met with us in our home to discuss the price at which we wanted to list the house, go over all the details, and take pictures for listing. We easily agreed on a starting price, and from there process was painless. We receive an updated picture of the front of our home every single month! Our tenants pay on time every month and they have just signed a contract for another year lease. All of the paperwork is on a portal online and is very organized. So far, we are very pleased with their services.

Very unprofessional, myself & wife were excited initially excited with this company, to rent our house out, but after the 1^st week of their service that’s when it went downhill. 1^st there were multiple times where (potential tenants) showed up to the house, no heads up, no warning, after talking with the (potential tenants) on multiple days and multiple time’s they told me that they were sent there by BYRNE, with no agent that showed up. Also 2^nd, my house has never had pets in it (only because my wife is allergic), and the first time we actually had a showing with an agent, (we weren’t home which is fine) but the agent (a guy) brought his dog into the house during the showing, which I saw on our in home security camera.
We then cancelled service with them withing 30 days, and was told that the penalty would be accessed, which is fine because myself and Angela went over it. I paid $ 325 initially, and there was a $ 200 cancel fee which then should have been $ 125 back to us which Angela sent an email, attached below stating that. 1 week later I call back (today) and they said $ 20 would be refunded because of applicants that had applied for the home. I guess the biggest part that I don’t understand is A. why wasn’t that explained to me when I signed the initial paperwork, (which in the paperwork doesn’t have any of that in there). B, I refuse to believe that there was no visibility as to who applied for the home/​correct fees accessed. Attached below is the email of the cancellation she sent me.
I am so happy we didn’t follow through with this company, and are deciding to go a different route! The sad thing is they were very quick to collect my money and put their sign in my lawn… I don’t recommend this company at all…
Hi Jason,
Thanks for your call this morning. I’m sorry that plans changed and we won’t be able to manage your beautiful home. Again, please let us know if we can help you out with management (or selling) in the future.
We will take down advertising and cancel any showings. Sam will assess the $ 200 cancellation fee to your ledger and close out your account. If you get things rolling again down the road, we’ll credit that cancellation back to you.
We wish you the very best,
Angela
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Angela Byrne
Broker/​Owner
Top 10% of Realtors in the Pikes Peak Region!
Byrne Real Estate & Property Mgmt
(719) 260−9970×102 Direct
(719) 210‑6455 Mobile
(888) 794‑2694 Fax
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View rental inventory at

STAY AWAY Do you self a favor and avoid doing business with Byrne Property Management. I rented a 1 bedroom duplex and upon move in the water heater was broken. I moved in on a Sat and since «the property was not being damaged» I got to spend the first 5 days at my new home with no hot water. There was also a huge pile of branches that they flat out refused to remove from the yard. Next was the furnace, it was unsafe to use so the Colorado Springs utilities shut it off, it has now been 7 weeks without resolution. Also, in during this time I was out of town for a work week and without my knowledge or consent they had placed a lock box on my door to allow contractors, unrestricted access to the apartment. They had contractors in my apartment without any supervision or 24hr notice. I rented my last place directly from the owners for 8 years and never had a issue take more than a few days.
I have been in this apartment 4 months and half of that time I have been without a furnace. Be careful when dealing with this «professional «property management company.

Do NOT rent from this company. I rented from Byrne from 2011 – 2015. The day I was supposed to move in, Labor Day 2011, they told me they would leave the keys in a lock box since their office was closed that day. They left a lock box on the front door with no keys inside. I moved from AZ and had a moving company at the house and no keys to get in. This was just the start of the unprofessionalism of their staff. The only reason I stayed as long as I did was because the house and location worked out well for me. Their communication is very poor. I had to call and email multiple times to get a response from them, especially when trying to give my 30-​day notice (required in writing by them) to their Resident Relations Manager, who would not return my calls or emails for over a week to confirm if she received my email giving notice. The last time I called, she told the receptionist to tell me she got my email, but she would not talk to me herself. It took forever to get anything repaired, for example, a month just to repair a toilet, and it still wouldn’t flush after the repair man left. All this company cares about is money; they do not care about their tenants and they will find any excuse to keep your deposit money after you move out.

When we looked at the house it was absolutely filthy. We liked the layout of the house and decided to rent after being assured that the house would be fully cleaned before our move-​in date. On our move-​in date we showed up with the moving truck and the house had not been cleaned at all. There were dead bugs all over the place, a filthy shower caddy in the master bathroom, the floors had not even been swept, the carpet had stains all over the place, toilets hadn’t been cleaned, etc. Unfortunately, there was nothing we could do at that time because we needed somewhere to stay and the moving company needed to download our stuff. I am fairly certain that the homeowner had paid the company to clean the house because it doesn’t make sense for them to show a dirty house. So, that is something Byrne was paid for but never performed the services and there was no way for us to let the homeowners know. In hindsight, we should have seen the warning signs ahead of time. When we called to schedule an appointment to look at the house we had a really hard time getting someone to call us back. It is impossible to call the office and speak with an actual person, you have to leave a message and get a callback. Also, the house was advertised with lawn service included. When we went to sign the lease, the lease and said that lawncare was our responsibility. We had them change that portion of the lease but I am afraid that most people would not read the lease deeply. It is a good thing that we had them change it because after a year the management company informed us that the home owners «decided» to no longer provide that service. When we explained that it was added to the lease they were forced to continue the service but they changed it from once a week to once a month. They were really nasty about the whole situation and a week later decided to change our payment schedule. We didn’t allow that to happen but it was clearly retaliation for the lawn service situation. One day I came home from work and there was a maintenance person in our garage with the garage door wide open. I called Byrne to ask why I was not informed that someone was coming to work on the house. I was told that they called and left a message on my husbands phone. Our lease stated that they had to inform us if someone was coming to the house at least 18 hours in advance. After this incident they called at exactly 18 hours each time they were coming to the house. So, they would call me at noon and tell me they would be at my house at 8 o’clock the next morning. Both my husband and I worked so this did not give us an adequate amount of time to make arrangements if we wanted to be there. When my husband deployed we activated the alarm system that was already installed in the house. Byrne called one day to say they were coming to the house the next morning. I informed them that I could not be there and needed to reschedule. The lady said she would call me back and never did. The next morning they attempted to enter the house and triggered the alarm system, the police ended up coming out and everything. After this event, they tried to tell us that we were not authorized to use the alarm system. Again, the alarm system was one of the things that was advertised when we first looked at the house. There was no reason that we should not have been able to activate it. When we moved out we got a full understanding of how unethical this company really is. We moved out six months early due to a military move. The law requires that when using the military clause you must pay until the last day of the month after notification that you will be breaking the lease. We did not have a problem with this because we had a very short turnaround time from notification to the day we actually moved. Before leaving we replaced all the burnout lightbulbs in the house and left some extras in the laundry room on the shelf. The lady who did our inspection actually commented that we did not have to replace any lightbulbs because that is considered normal wear and tear. She also stated that the house was in move-​in condition when we left it. When we received an explanation of our deposit refund I was shocked. We were charge for the replacement of some light balls which is completely ridiculous because there was no need to replace a lightbulb. We moved out on the 15^th of the month, on the 20^th of the month I went and paid the final electric bill and water bill. However, our lease did not officially end until the 31^st. Our move out inspection was on the 18^th and the keys were returned to Byrne on that day. Regardless of this, they took the remainder of the months electric bill and water bill out of our deposit. When I questioned Sam Byrne about this he responded saying the we were responsible for the house until the end of the month (including utilities). That is ridiculous, nobody in their right mind would think that we should pay for utilities after we moved out of the house.

Don’t use this company! They let renters out of the property without repairing damages. Used scare tactics to not collect deposits for any damages. Didn’t pay warranty contractors for over 3 months. Tenants had to wait 6 months for window repairs. Communication was sketchy at best. Over promised on everything & under delivered. Wish I had gone with ANY company instead of Byrne. See other ratings… They all say the same thing. They collect fees & nothing else. Unbelievable!

Where do I begin? Not only do I not recommend this company to anyone, I strongly caution anyone who values the condition of their property and/​or their own sanity to avoid Byrne Management at all costs. I am sure they will try to say that I am just a disgruntled former customer, but let me assure you I am a professional who deals regularly with a variety of other professional service companies and I have never experienced the utter lack of ethics and values as I experienced with this company. We began using Byrne to manage our home in 2010 when we moved out of state. Our home is in the $ 250−300K price range in a very well maintained community near Colorado Springs. I have included photos of what the home looked like when we hired Byrne in 2010. The first tenants they rented the property to could not afford the rent after only a few months despite Byrne saying that they were «fully qualified». After 6 months they let the tenants out of the lease citing the military relief clause, although I provided proof that they were moving on base and not out of the area which is clearly an exclusion of the relief act. In addition, the tenants destroyed the carpet in the home during their short tenure and Byrne refused to collect from them under the excuse that it had exceeded its lifecycle. They also allowed the yard and other parts of the home to severely deteriorate and then hired their own company to come in and «fix» it before re-​renting which I later found out is owned by Angela’s husband. They charge the homeowner for these services and the yard and home were never returned to the original condition they received it in. I am also attaching copies of emails from Angela when we hired them detailing how meticulous they insisted we have the property because they «ensure it is always returned to that condition when tenants vacate». We re-​rented the property within a few months and these tenants stayed in the home almost 4 years during which time Byrne was happy to collect their fee each month from me. However, when I decided at the end of their lease to sell the property things really fell apart. I originally listed the home with Angela Byrne because I thought it would be easier to coordinate showings and things with the tenants using the same company. She did not take any new photos of the home or make any real marketing efforts other than putting it on the website. After getting negative feedback on the condition of the home for several weeks and asking repeatedly why this was happening she finally admitted that she had not even personally been in the home before she listed it. I believe she gave me horrible advise all the way around and was really just out to make a quick buck. I decided to remove the home from the market until after the tenants vacated to make it easier to show and get it in better condition. It was at this point after she realized she wasn’t going to make any more money on me that she asked to terminate her property management contract with us. Despite me denying that request, and her being obligated to remain for 30 days, she refused to conduct any of the move out inspections, or deposit accounting for the tenants she had collected money from me on for nearly 4 years. Additionally, I found out later that she was not relaying messages to and from the tenants as I requested. Finally, it wasn’t until I hired a new realtor that I realized she had never officially terminated our sales contract after I requested it and it is my belief that she had every intention of allowing someone else to sell our home and then try to charge me her commission as well. She then refused to sign a termination until I paid her $ 250 for all her «time and effort».
This company’s contract protects them and only them so you are essentially giving them complete control over your property and all your money for zero return. When you ask them to hold up any aspect of their end they will cite the contract and tell you they don’t have to. I have plenty of emails to prove this fact. I am attaching photos of the before and after so you can see for yourselves. I am so glad this nightmare is over and I sincerely hope that this review deters anyone else from using this company. They deserve to be permanently out of business.

I was not so impressed with my experience with Byrne Management. When we first moved into our rental, we were appalled at the condition of the house. The front door handle was broken, along with the staircase railing, the trash from the previous renters was piled in the garage with a note for one of the Byrne representatives (Skyy Wilson), there was hair clumped along the edges of the carpet/​baseboards, the cupboards contained belongings left from the previous renters– the house was just not in «move-​in» ready condition. The note left combined with the condition of the house, makes me think that the house was never inspected after the previous renters moved out! We went through and wrote everything down that was broken and informed them of the condition of the house. We moved out of the house after 8 months and left the house in far better condition than when we arrived. We had the carpets cleaned professionally (receipt was given as proof to them), as stated in our rental agreement. When we were refunded our deposit, they kept one-​third of it! They charged us for a second carpet cleaning and minor maintenance in the house (some being the same things that I had informed them were broken when we moved in). The thing that most irritated me was that they charged us $ 300 for carpet cleaning when we paid almost $ 200 before that! So, in all, it costed us near $ 500 to have this carpet cleaned of an older home we occupied for 8 months that had stains when we arrived!!! I think it is completely unfair. The positive part of our experience was that they were fast in sending out someone to fix the furnace once (Which I was surprised because they are not always fast at replying to you) and they left you alone for the most part, they weren’t over –bearing during the time I lived at the house. I am just unhappy with them keeping ¹⁄₃ of my deposit when I do not believe they needed to. I think they are a little unfair on that part, especially considering the state of the house when we moved in. I cannot say I would ever rent from them again, I don’t like feeling ripped off.

I know this place has received a lot of bad reviews but I would recommend anyone to rent from them! I had an issue with the HOA from the townhome I was renting and our dogs but Angela completely handle eveeything for use. On top of that I got my FULL refund from my security deposit!

I have been with Byrne for 5 years as a property owner (I have no idea what it is like from the other side of things). The have always been very accessible and highly responsive.
Both myself and one of my best friends uses them.
Their monthly statement and payments have always b. een perfect. They have always replied to my communication within 24 hours. Fixes and repairs have always been solved ASAP.
I can understand some people not understanding the role of a property manager (and I didn’t understand it at first starting out), maybe giving them a lower rating.

Total scumbags. I would not recommend them to anyone as landlords and I would never trust them with my property. The property we moved into was filthy (we moved from out of state so did not see it until the day we moved in. 3 of the 5 major appliances have broken, takes forever to get repairs, and they either try to charge me for the repairs or replace with the cheapest used crap they can find. Their in-​house maintenance moron is useless (oh, and they will charge you $ 80 to send him out), incapable of fixing the simplest thing.
They do not respond to any communication in a timely fashion. I cannot wait to be rid of them and will most definitely not be hiring them as my realtor nor purchasing a property they represent as they are so scummy and shady I would assume there would be hidden issues being covered up.

Wish I could rate 0 stars!!! They will Jack you out of everything! Most terrible excuse for a company ever! They will take your money, not answer calls or emails, and then get pissy with you when you call them out on it. You will be treated poorly even when you are a early paying tenant each month and are very easy to work with. This company has done nothing but screw us! We have been moved out of our house for almost 3 months and have not received our security deposit! We did everything stated in our lease as per move out and even more, yet the company can only tell us our security deposit refund is «pending review» … SERIOUSLY?! This is unacceptable. The home was rented again a few weeks after we moved out but yet nobody can give us a straight answer as to where our security deposit is or why we shouldn’t receive it all back!

As being a first time renter, renting with Byrne has been an awful experience. Things started to go wrong from day 1. My roommate and I were to move in on May 9^th 2014. We had asked to see the property in advance to make sure everything was cleaned. We were told that the cleaning would be done the day before we planned on moving in and that their wasn’t anytime to inspect. Hoping for the best we loaded up our uhaul and moved in on the 9^th. When we arrived at our unit the walls were dirty, nails still in the wall, nail holes weren’t patched, grease stains all over kitchen, dirty refrigerator, missing blinds on several windows, deadbolt on back door was very loose and barley locked, holes in door, exposed light fixture in the bathroom, items from previous tenants were still on the property. After we saw that our place wasn’t ready and had a full uhaul we called and complained. Byrne admitted that our unit hadn’t been professionally cleaned. We were reassured that these things would be taken care of, so we proceeded to move in. After a week of constantly calling to have repairs done we finally had our deadbolt replaced. The cleaning was never taken care of and we ended up doing it ourselves. As for the light fixture and broken door I had called numerous times and the few times I actually spoke to a property manager they told me that they could not get a hold of the landlord to approve any repairs. I never received an update whether or not they had spoken with the landlord. Anytime I would call I would speak to a receptionist who would tell me anyone I had asked to speak with was unavailable. It has been a month as of now. No other repairs have been done. In the short amount time I have been here I discovered our bathroom sink leaks and fuses constantly blow. In my frustration I had once again complained, sent photos of all the damage. I actually received an email a day later. The response was completely rude saying the sink wasn’t an emergency, nothing was going to be done about the light fixture and my other concerns weren’t even addressed.
I cant imagine dealing with this unethical company for a whole year, they do not care about their tenants. I will be breaking my lease after one month. It will be completely worth the hassle. DO NOT RENT, waste your time and money with this unprofessional company.

I moved into this place in October and oh my god was it hell. On a saturday morning we met with the receptionist, Amanda, that gave us our keys and our garage remotes. I asked if the garage remotes were working or if they had new batteries and she said, «I don’t know, check if they work when you get there.» I was shocked and her response to me and thought to myself that, this place so far is not professional. We chose to ignore it because we were so happy about the move from California to Colorado. Once we got to the new place, we tried the remotes and they seemed to work just fine. We noticed there was a broken washing machine in the garage. I was very appalled to have found that there due to no one saying anything about this. I called Byrne Management right away and Amanda answered. I asked her why there was a broken washing machine in the garage and her response was, «I don’t know, maybe the garage got lonely.» That unprofessional comment was not funny at all. I could not believe what was happening. I then told her this situation was not funny and asked her why no one had told us about this. All she kept saying was I don’t know. I was so disappointed and didn’t know what to do. We had just paid our deposit and our prorated rent and for what? for this?! Not only that, but the place was horrible walls, the paint was chipped everywhere and the fridge was dirty. There were nail holes all over the place and the carpet had stains. No one ever took care of it and they said as long as it is a place that is suitable to live in, then it is ok. AT LEAST they had a move in checklist, which I wrote everything that was wrong in the house. Hopefully they actually got to read that move in checklist because with they way things were going, and from Amanda, the receptionist or whoever she was said, «We have so many properties it is hard for us to keep track of all of them,» that was not a good sign for me. It took them a week or so to get a working washing machine in our house and to fix the big hole that was on the restroom door and took longer to get a new door replaced. I doubt the «owner» Angelica ever knew about this. Every time I go into the office she is never there and her husband the website guy or whatever is the only one there. Furthermore, I got an email from another Amanda Brown saying that we were going to get charged $ 50 dollars for her driving over here soon and putting a 3 days to pay or quit notice on my door for not paying rent. I immediately called her and asked her what the heck was she talking about. We have NEVER been late on anything and I told her to make sure and check their bank to see that our payment was there. She «forgot» to check the bank and said she did see our rent in there. She never apologized, but whatever. I have had it with them. I haven’t heard a single thing from them and I am glad, but I swear I was so close to going to the BBB and reporting them because everything that they put us through was uncalled for. I decided to wait to report them until move out day comes. I can’t wait for our lease to be up so we can move out of here. We will see what happens when that time comes and see what other mistakes occur. Hopefully none, but that would be wishful thinking.

So, this Unilocal entry says Byrne is closed, but they are definitely still in business. They may have changed locations, in order to shed bad reviews. Our experience with Byrne was similar to Meghan’s, however we are the homeowners. In our situation, Angela Byrne was very helpful and relatively aggressive in getting our business. She seemed eager to manage our property. Unfortunately, once that courtship period was over, the great service ended.
First, since we’d started the process thinking we were going to manage the property ourselves, we already had a renter lined up. When Angela came to look at the property, she said it would be fine if I used my own cleaning services to get the property ready for the renter, and that she (or her company) would inspect the property and let me know if there were any problems and get the cleaners back in if there were. There was a problem, the carpets weren’t properly cleaned, but Byrne failed to either inform me or the cleaning service of the issue, and instead I was informed by the renters when they moved in. I asked Angela to set up a time with the renters to have another carpet cleaner come in and apologize to the renters for the inconvenience. She did not respond, and delayed in contacting the renters at all for several days, until they called me again to let me know nothing had been set up to clean up the carpets.
Finally, we took care of the move in issues. Next came a huge lack of organization and communication on the part of Byrne regarding finances. The nail in the coffin was a small plumbing issue that was left to continue leaking for 3 days after the renters informed Byrne of the issue. In addition to the slow reaction time to the problem, they were rude to my renters.
So, after three months of management, wrought with poor communication and lack of effort, we gave Byrne an ultimatum: either communicate with us and the renters better, or we would change management companies. They replied that they didn’t think they could meet our expectations. Wow, how dare I expect that they communicate with me, how dare I expect that they address maintenance issues in a timely manner, and how dare I expect them to be able to manage the financial side of the house.
DO NOT USE BYRNE, they seem wonderful while they’re trying to get your business, but then the honeymoon ends.

A good property manager is someone who is there when you need them, and invisible otherwise. Having gone through a string of horrendous property managers I almost given up on finding a good one in Colorado Springs until someone recommended Byrne Management. Given my previous experiences with other property managers I was skeptical, but the folks at Byrne Management have exceeded all expectations:
— i receive my monthly statement notification and direct deposit like clock work, which are always easily available online for me to check, along with regular photos of the drive-​bys they do
— they are always quick to notify me when something needs attention or a decision needs to be made, and execute quickly when somethings needs to be taken care of,
— and they are quick to respond any time I have a question or need them to do something for me, check on the house, etc
They are great communicators, great at getting things done, and as a result most of the time i forget they are even there, which is exactly the point. As far as my experience, they are the currently the best property managers in CO Springs and I would highly recommend them.

I had a long, internal debate about whether or not this place deserved two stars, or three.
On one hand, they were very helpful when my fiancé and I were looking for a rental home. They responded quickly to emails, phone calls etc. Our application was filed in a timely manner, and we were informed that it had been accepted within 24 hours — which was great, because we loved the house and could stop looking. Their response time and willingness to assist were much better than other property management places we encountered.
HOWEVER…after we had signed our paperwork and paid our deposit, we asked the agent in charge of the property if the owner would be willing to let us put up a fence around the back yard for our dog, and if so, if the owner would be willing to split the cost. The agent informed us that the owner would split the cost and would allow the fence to be put up. Our agent mentioned that Byrne had a maintenance team that could perform the work. We asked for an estimate to review before we agreed to anything.
We didn’t hear anything for almost a week, and when we reached out to see if the maintenance staff had gathered an estimate, we were told that there was a «miscommunication» on the part of our agent and that they had just gone ahead and put the fence up. She also mentioned that we would «be allowed to» pay over 3 months for what we owed — an amount we had never seen or approved.
We brought up the fact that we had never seen an estimate… OR signed one and expressed that the miscommunication on the part of Byrne was going to end up costing us $ 1,000 which we were not equipped to pay at that time — thus the request for the estimate. The agent, instead of admitting any fault, turned the entire situation around on us and said that we had asked her to do this and that they weren’t required to provide an estimate, completely contrary to our previous discussions with her. She cited some repair/​damage clause in the lease paperwork that essentially referenced «damage or repair work» as part of something the tenant would have to pay if they caused it. This was a completely new project — not damages or repairs to something that existed.
It’s been an uphill battle arguing with these people. Some of their properties are great, and so are some of their agents. Just be careful… especially if you’re looking simply for a cost estimate.