DoubleTree by Hilton Colorado Springs

Yes, this hotel is a bit less modern than some of the newer spots, but we had a really enjoyable experience during a recent Colorado Springs trip. The staff were all so incredibly friendly, and the location is very centrally located for some fun around the Cheyenne Mountain area. Rooms were nice and very clean, the bar features a great happy hour, and place is simply HUGE. It’s clearly a great spot for corporate meetings, receptions or other events. We’d stay here again when we revisit the area.

Great Stay! Loved the breakfast Buffet! Cooked my husband’s egg to specification. He can’t consume egg whites, so they cooked his egg yolks «over easy» special just for him, and make me a one-​egg omelet. Absolutely delicious! The room was very comfortable and clean. The staff were very pleasant and professional. Truly enjoyable visit. Would definitely stay here again.

Since downtown was sold out that week, I decided to give this DoubleTree further south a shot. From my past experience with the Hilton chain, they had been around mid-​tier among the Hilton hotels. We arrived a bit late that night due to a rainstorm and plane delay. There were only two people in the huge lobby when we arrived.
I got room on the top at 5^th floor, and first step into the room was to find the water leak from the storm in the middle of the room. I guess they were courtesy enough to hold the water with the room trashcan, and they were probably doing some kind of maintenance, still not sure why I got checked into that room though. Called the front desk, the lady said the whole place fully booked for king size bedrooms, and see if I can hold out for a night until tomorrow to switch room. Fine, proceed to bed then found a second surprise with a yellow stain on the bed sheet. Seriously, I was not ready to deal with this past midnight, called the front again and we settled with moving me to a queen size bedroom, which she promised to switch me to king size one the next day.
I did get free breakfast due to HHonors status, as well as free Wi-​Fi, but my traveling companion was not as fortunate as me, and had to pay out of pocket. It was the standard country style breakfast buffet, self-​serving with wait service on the side that expect tips for bringing you drinks. They never seemed able to switch me back to a king size room due to an ongoing conference within the hotel, and I ended up enduring the smaller bed for the whole week. Unless the whole town is overbooked again, I doubt I would pick this hotel for my next Colorado Spring trip.

If you happen to be staying here, there’s a Chili’s right up the street within walking distance. Got in late after a very long trip, just wanted a beer and a bite to eat. Service was ridiculously slow considering the place was pretty empty, the food (pizza and a burger) were about as bad as they get. Don’t think I’ve ever stopped after one slice in my life.

I was here for a charity event banquet for the Tennyson Center and had ordered the beef option. It. Was. The. Best. Banquet. Beef. Item. I. Ever. Had. And I’ve had steak, prime rib and more. Trouble is, I cannot remember what they called it.
The host did not provide wine on the table, damn shame, so we had to order it from the bar. That turned out to be really clumsy. Was difficult to use our credit card because the bar was the one they roll around for banquets and the server did the best she could, but she had a line of people wanting individual drinks so couldn’t get the wine on the table until the salad course.

This Double Tree is now a Dead Tree. My girlfriend and I are both Diamond members. Wow! This was a VERY disappointing experience. The hotel is not up to Hilton standards. It’s a dated 80’s version of a Holiday Inn with Hilton signage. #FAIL. #whitetrashhangout
The bar sucked
The quesadillas were frozen from Sam’s Club. A short walk to Taco Bell would have been a better option.
The bathroom facet wasn’t connected and had to be held in place to get cold water.
The hotel is poorly designed. Seemed like a Vegas layout. Had to walk 6 miles to get to the room.
The pigeons on the balcony were NOT a nice touch. The bird sh*t and feathers kept us from enjoying the beautiful Colorado weather.
The Broadmoor was out of the budget but the Hampton is be a better budget friendly option.
Dear Hilton — This Double Tree needs to be cut down and retired. NOW. Don’t wait. Where do I request a refund for the points I used to stay here?
Oh and lastly — the delish cookies that we enjoy at a classier Double Tree was rock hard and not warm upon arrival.
And now the ice machine is broke too!!! C’mon man. We are the on the Hilton Honors floor which means nothing. Even when requesting a fridge in my room it seemed too much to ask. It’s not like I was requesting a landing pad for my helicopter and giraffe. It’s a fridge!

Right on the money! We arrived to find a friendly, smiling staff. They moved our room to be close to an elevator. I enjoyed the warm chocolate chip cookies and bottled water at check in. The parking was around the building. So carrying bags inside was a breeze. The room was exceptionally clean with all the things you would expect. Large television, coffee maker, iron, hair dryer, and large plush towels. The beds were comfortable with pillows for a good night’s sleep. Don’t forget the assortment of affordable restaurants and shopping within walking distance. You might pay less for other places. But this hotel lives up to the Hilton standard in every way. I will definitely stay here again without question!

Not up to Hilton standards. God help you if you need a Bell Cart, Details are important even small ones.
Need to find a vending mech, good luck wandering the floors because their not there in over ½ the place the signs say.
Place is old needs updating.

Worst customer service ever. They don’t answer their phone and when they did they were very rude. They claimed I would be picked up from the airport by their shuttle and was left stranded for over 25 minutes. When I called to inquire I was rudely told to take a cab. When I asked what had happened with my ride they hung up on me. I wouldn’t recommend staying with this hotel ever. Rooms are dated and staff is unfriendly. Spend your money elsewhere.

This is a Hilton property, near the highway, but fairly quiet, especially if you get a room overlooking the courtyard and fountain side. Big rooms, friendly staff, comfy beds. Only ate breakfast here — breakfast buffet and menu items. Only downside is that room service hours end at 10pm — I got in late so had to settle for snack from the area near the front desk. There are multiple restaurants surrounding the hotel, but I didn’t want to go back out.

I stayed here for 5 nights (checked in on a Saturday, and left on Thursday morning). I had a comfortable stay, but would not say I was really «impressed». I think I was probably influenced by the beauty of The Broadmoor, which is where my conference was, where I spend most of my days during my visit. The DoubleTree is about $ 100 less a night than The Broadmoor, and you can tell.
The staff here were all friendly enough and helpful during my stay. My room was spacious and clean, and the bed was comfortable. The hallways smelled a bit musty. I tried the breakfast buffet one morning, and it was good, but overpriced around $ 16. I always leave the «Do Not Disturb» sign when I stay in hotels because I do not find it necessary to have someone clean, and prefer my privacy. This was the first hotel that ever left a note under the door notifying me that they were honoring my «request» and did not clean. I called after the second note to say it was not necessary to leave a note because I was «Trying to save paper», and the staff member said he would leave a note for the staff to not leave a note, but said, «Don’t worry, it will be an electronic note!». I thought that was pretty funny. So the third day I did not get a note, but was left another note the forth day! I hope that paper got recycled!
Overall, not a bad place to stay, but not luxurious either. If my conference is in Colorado Springs again, I think I will splurge for one night at the Broadmoor, and probably return here the rest of the nights.

Stayed here for business from Tuesday to Sunday. Had an absolutely outstanding stay the entire time. The service from the moment I checked in was superb. The house keeping staff was fantastic and would check in with me before leaving for the day to make sure that I did not need anything else. The breakfast buffet was also delicious and the hotel was kept immaculate. I recommend this hotel to anyone in CO springs and it may have turned me in to a loyal DoubleTree follower.

Large, clean rooms and helpful staff. Very convenient to area attractions and plenty of dining options.

I was pleasantly surprised with this hotel
It’s on the southern side of the city close to Fort Carson. Everyone here was was well behaved even the national junior hockey team staying over.
The hotel is quite large lots and lots of rooms and a nice pool and hottub open till 11 PM.
Rooms are quite large and very functional
First night stay on the lower level room was noisy with ppl upstairs but they put me in a better room the second night.
There’s less noise facing away from the freeway.
The breakfast is really nice with omelette station.
Happy hour is exceptionally nice, the prices are more reasonable and lots of good company folk here enjoying themselves. I go two glasses of wine and a huge chicken quesadilla for under $ 17
Overall I have to say I really like this hotel. the room prices were great, service was good and they were not over-​pricing on different items to try to make money like most of the hotels I’ve stayed in.

Staying here again! Great service from checkin to check out. Breakfast buffet was just right standard eggs and bacon accompanied by fruits and yogurts. The gym is also awesome, as is the indoor pool – just remember it’s on the 1^st floor, and the lobby area is on the 2^nd. The major restaurant chains are all easily accessed from the hotel location.

I had a great stay here and would be more than excited to return!
The cookies that they welcome you with are always delicious! The staff was really friendly, the room was spacious and clean (I was given a fridge and microwave), and view was quite nice (pond with ducks!!), and the hotel is in a great location with many restaurants, a Target, and a free shuttle service to the airport and back.
I really enjoyed having breakfast here and it was one of the best hotel breakfasts I have ever had. The staff was really friendly, and the menu items were reasonably priced and just incredibly deliicious. The biscuits and gravy were THE BEST I have ever had. Please, get this, I guarantee you’ll be shocked how good sausage gravy could taste.
I can’t wait to come back and have another cookie!

If you drive around Colorado Springs, CO, it’s like the whole city is stuck in the 90s. And so is the DoubleTree.
The lobby is gigantic as is the in-​hotel restaurant. There’s a separate check-​in line just for Hilton Hhonors members as well as its own separate floor (the fourth floor) which I found somewhat bizarre. They’re also very protective of their wi-​fi because it’s only available if you’re a Hilton Hhonors Elite level and above. Upon check in, I did get the free, warm cookie which was a nice touch, considering they make you feel like a peasant otherwise.
The rooms are fairly spacious with 90s carpeting (also in the elevators). The bathroom has a separate powder room type area. The toilets are super low flow and the showers are also curiously low flow (like all the hotel guests are taking a shower the same time that you are).
Breakfast isn’t included for your stay so if you want a breakfast buffet, get ready to pony up $ 15 (not including tip) for it. So far, of my week long stay, all three days we found dirty glasses on the breakfast table. I’m here for a work trip and conducted team meetings over breakfast all three days but we were promptly kicked out by a server since we finished breakfast. Mind you, the in-​hotel restaurant is open air and is HUGE so hanging out an extra few minutes wouldn’t have added time onto a waitlist by any means. How’s that for hospitality?
Room service ends at 10 p.m. nightly and sadly, the surrounded area is rife with chain restaurants (Carl Jr.‘s, Denny’s, Chili’s, and Outback Steakhouse to name a few).
The only redeeming quality of my stay? They have Great Divide beer in the sad little bar in the lobby.

I stayed here this past week and really enjoyed my stay. Everyone at the front desk was very friendly and I loved the warm cookies you get at check in. I’m a Hiltons rewards member so my room was on the top floor and you also get free Wifi. The room was pretty spacious and everything seem to be modern and well maintained. The gym at this hotel was also very modern with a nice selection of treadmills, ellipticals and free weights. The pool here looked very nice but I had no time to enjoy it. I did have the breakfast that came included with my room and it was pretty good with lots of options. Overall I truly enjoyed my stay and would stay here again in the future.

Stayed a week. Hotel is huge, lobby was nice. The building is old and outdated, but the rooms were more updated. Internet was very fast for being free. Beds were OK, pillows were not. Room were clean and typical doubltree. Target, chili, & arbys right across the street. Im giving this three stars because of the staff.
Staff was friendly and helpful. Came back for lunch one day and three people were cleaning room. THREE people! Ive never seen that before. it made an impression. Also, went on patio and closed the door. The latched fell and locked me out. Called the front desk, and someone arrived quickly. Oddly, this has happened before in another doubletree in Nebraska.
Oh yeah, cookie was awesome. I love the cookie.

The staff person that we talked to the most, Skae, was awesome! She was super friendly and helpful.
The lobby was what I would expect from Doubletree.
Where it goes wrong, is the room, especially the bed. The bed was so bad that if you slept on one side of it, it slouched and you rolled off the bed! Neither my husband or I are big people so it wasn’t a weight issue. In fact, my husband fell off in the middle of the night when I sat up without touching him! He spent the rest of the night on the floor.
When I had made the reservations, I had requested 2 Queen beds. Instead, we got 2 double beds.
When we checked in, we weren’t offered a crib. When we checked out, the front desk person didn’t ask how we liked our stay, was too busy with other things (not Skae).
I’ll think twice before staying at another Doubletree. Too bad because their cookies are epic!