Falcon Broadband

This internet that is forced on residents of Banning Lewis Ranch is a travesty. We are being forced to pay for unreliable internet connections that Falcon Broadband representatives are too lazy to come and fix. Instead, the opt to walk the customer through what potential changes could be made. Let me tell you, that is not my job. Their job is to provide internet service and to fix the issues residents have; they do not. They are advertising 25 mbps speeds that in actuality are 14. This contract NEEDS to be done away with so that residents can get package deals through reliable providers at a price that would be acceptable, instead of having to pay for two separate networks. One that works, and the other, from Falcon Broadband.

Falcon offered to provide a very expensive upgraded product. I am using this over priced and under performing product. The «internet only» package is around $ 140/​month. I highly recommend using another service provider. Unfortunately, for me I have no viable options. This product is so slow.
I am giving them a one star rating because they are the only provider in my area and it might be better than nothing. I think you might say they have a monopoly. One day I may decide to cancel this product and to go without internet at my home.
If anyone knows of a satisfactory satellite internet provider please let me know.

Moved to Falcon three years ago. Great service but looking for Pay-​per-​view options and moved to a major satellite provider. After the 2-​year contract, came running back. They now offer pay-​per-​view and the ability to steam from anywhere. The Internet service was second to none. Only negative thing was the limited HD content. If this is very important, you may want to consider someone else. However, I’m confident the pricing and customer service will over compensate for the limited HD content!

I used Falcon Broadband as it was the Internet service offered by the HOA. The internet service was consistently fast and reliable. Perhaps more importantly though, was the customer service. Setup was fast and quick (which is useful because I know NOTHING about internet service) and the tech, Jordan, was friendly and helpful. I had horrible internet service with Comcast, constant outages and problems. My family streams our TV service and we have had pretty much no issues with Netflix and other streaming services. I was concerned about the monopoly potential, but It’s nice to find a local business that cares about their clients and is small yet effective. Recommended.

We moved into Banning Lewis Ranch three weeks ago, where Falcon Broadband has a tight stranglehold on the HOA and owns almost exclusive rights as the neighborhood ISP and TV cable service company. We have no complaints whatsoever about their Internet service… excellent fiber optics pipeline that comes straight into the house and provides reliable, wide-​open bandwidth within the full limits of our data plan. Their TV cable service is just flat-​out awful. HD channel offerings are anemic, premium HD channels (HBO, Showtime, Cinemax, Movie Channel, Encore) are boringly limited to just one HD offering apiece, and feed problems occur on a daily basis for prolonged periods of time. We’ve had channels with perfect video that have zero audio, and channels (notably, CBS HD channel 502) that freeze for 10 — 15 seconds every 4 or 5 minutes for hours at a time. Resetting the cable box by unplugging the coax and power cords does nothing to fix these problems, and calls to Tech Support result in talking with technicians who do not even have TVs and/​or cable boxes linked to Falcon Broadband services so they can observe the problems for themselves and who simply read off a scripted list of empirical steps in the hopes of stumbling over the customer’s own stupidity as the root cause of the problem. DirecTV, Dish, Comcast… they offer far-​superior TV services at competitive rates to what we collectively pay the HOA AND Falcon Broadband, so if they can do it, why are we paying almost the same amount for inferior service? In the month we’ve been in Colorado Springs, dealing with no less than 20 or 30 other local businesses for relocation needs, our sole complaint is with what we get for our money from Falcon Broadband for TV cable service.
I totally recommend them if all you need is Internet service and you live within their fiber optics coverage area; they excel at Internet… but if you want 21^st Century leading-​edge TV cable service, stay away from Falcon Broadband.