Grand Centennial Apartments

We lived here for a year and it was nothing but a pain! The pipes froze (as there was no insulation in the freezing bathroom) flooding the apt, maintenance brought in a fan. The ceiling leaked and flooded our closet due to the leaking tub upstairs, the toilet was broken for a month and we were rudely treated by the office manager when we called twice to get it repaired. The air conditioning system was so loud directly outside our bedroom we had to sleep with ear plugs. The grass died because the sprinklers were broken all summer, you couldn’t walk outside due to all the dog poop. The worst thing of all was the «sketchy carpet inspection». Our exit walk through was perfect, and our apt was spotless. HOWEVER, there was a carpet inspection done by their carpet company that stated there was «urine damage» resulting in the need to replace the carpet. We were told we were going to be charged $ 1500.00 and it was due in a week. When we asked for a copy of the inspection and the invoice for the carpet replacement, we were told they didn’t have the bill as the carpet had not been replaced yet. When I asked how I knew the carpet was going to be replaced I was told «Because I said so». If I didn’t pay that day I was told I would be sent to collections the NEXT day! I don’t believe the carpet was damaged due to dog urine, but from the flood from the pipes and tub. Positive I’m paying for their faulty construction. BEWARE of this complex!!!

Possibly the worst apartment complex I have ever lived in. While the ladies in the office seem to be polite. The manager Jennifer is an inconsiderate bitch! She is obviously incompetent and useless. Having spoken to her more then once about our dryer not working and nothing being done about the situation. After my third attempt to get someone to help I go to find out that my claim was never put in and the person who I spoke to (Jennifer) never gave the maintenance crew my claim. Long story short, my husband and two year old and myself finally moved out and purchase a beautiful home. Move out with loads of dirty laundy I wasn’t able to get done at the apartment due to the managers lack of professionalism. It’s been 2 months since and we are now getting call from the apartment complex saying we owe $ 300 for cleaning and other fees they decided to add. Note: we didn’t get our deposit back and clean as much as we possibly could. Save yourself the stress and please don’t rent here. What a horrible nightmare!

Their customer service is ABSYMAL. My intelligence and responsibility was INSULTED by an agent who only escalated my concerns and tried to argue with me. The property manager was only marginally better, inasmuch as she feigned concern for my complaints, but failed to take responsibility for her agent’s poor attitude and still blamed their issues on me. Furthermore, they never fully fix anything. They came to fix my windows but there’s still ice crystals ON THE INSIDE of my window. Their dishwashers work poorly as do their showers. 2 out of 3 of their treadmills were broken for a month. There are also potholes all over the parking lots.

I used to be happy here but it seems the managers here no longer care about property upkeep. I’ve seen a lot of employee changes in the 10 months I’ve been here.
If I wanted to live in a dump, I would’ve found somewhere cheaper. I felt I pay a higher rent amount but it was worth it because it was a nicer community. Now, we have a car in the parking lot that’s been on a jack for 2 weeks, someone stored their camper in the parking lot for a week, we have no parking lot lines… and it’s difficult to find parking spaces now. It’s going down hill quickly…
Another thing I should mention is in the floor plan, you’ll see a storage room out on the patio. The floor plan even tells you the dimensions of the room. It wasn’t until move in day when we signed the lease and asked for the storage key, that we were told its not a storage room. We had to find other ways to store our things.