Phases Accounting and Tax Service

During the process of interviewing tax accountants to help start a very small payroll service (one employee,) I ran across Phases. I called and spoke with Debby on the phone. She answered some of my questions and followed up with an email, confirming prices. Ultimately I decided I’d like to do business with Phases. However, she didn’t return my email inquiry and after waiting a couple of days, I called the office and was informed Debby had been out of the office for a couple of days (no out of office reply for email) and I was assured she’d call me the next day. By now it felt like she wasn’t interested in my business. She didn’t call me the next day or return my email the next day, so I waited another day and called the Paonia office, thinking maybe there was another CPA there that would work with me, and asked for a CPA, saying I was interested in their services. I was on hold for awhile, and was then informed Debby Miller would be happy to assist me. I let the receptionist know Debby wasn’t returning my email or phone calls, and asked if someone else could else help me. I was told Debby had been on vacation and would call me later that day (yesterday.) She hasn’t called (no surprises) and she hasn’t returned my email. Apparently, Phases isn’t interested in my business and that’s fine, but a small token of professionalism would have been nice.

Worse place to have taxes done! We went in looking for a future year-​round tax place. Debbie talked to us for ½ hr or so, and wrote some stuff down. Nothing was official nor was it put into the computer while we were there. A week or more later she calls us to come sign. She wasnt there just the receptionist. We overlooked it and didnt have good feelings about it.
We went to H&R Block to have a relook since things seemed short, and they found a significant difference. When I called back to get a refund (only half since she did do work and I need to pay to have them redone), Debbie said she would. 10 days later I’m still waiting for that refund!
This establishment was not professional and you can never get a hold of Debbie (the owner).
They were nice enough, they just are not for us. I recommend H&R Block all day.

Amazing peace of mind by having this company in your corner. Very affordable and extremely knowledgable.

I had over an hour with Debby.
She reviewed my last three years tax returns and needless to say she found has found some errors that my long time CPA missed. Debby is a small business owner.
She truly understands the concerns and frustration that the self employed person goes through. I look forward to working many years with Debby and her staff at Phases Accounting