Quick Lane Tire and Auto Center at Phil Long Ford Motor City

These guys snapped off one of my lug nuts, and then tried to charge me $ 85 to fix it! On top of that the service tech tried to up sell me on $ 300 worth of service that they could perform while I wait an extra hour for them to get the replacement part that THEY BROKE! UNBELIEVABLE! Unfortunately I purchased a coupon book for oil changes at the dealership in Denver, so I will have to get at least one more service at Phil Long :-(guess I will be driving to the north side… I will tell you one thing, if the service experience is anything like purchasing a vehicle from Phil Long then BUYER BE WARE!

I bought a 2014 mustang in December, the sales guy was great but when I got to the finance guy this experience turned horrible. The finance guy had me at a really low APR but told me I could only keep that rate if I bought the extended warranty, if I did not the rate would jump 2 points! I called my bank, with whom we were financing it through and they stated that me buying or NOT buying the extended warranty would not change my interest rate. I was ready to walk with no car, but the finance guy MIRACULOUSLY figured out how to give me the interest rate I wanted without me buying an extended warranty.
Before I bought the car I noticed a pull to the right and demanded they put the car on the alignment rack and check it out… the service guy acted like I was crazy, but supposedly put it on the rack and told me the toe was out by a little bit but assured me they had adjusted it. Job done I was finally out of there… but it didn’t end there.
My vehicle only had 12k on it when I bought it, so essentially new, in 6 months I had put 5k on it and it was time for my «free» oil change, but my fiancé, who is a master mechanic, noticed my tires where worn and already shouldering, not something a brand new tire should do in 5k. When we got to the dealership we asked them to check out the alignment again and let them know the alignment was to have been checked when I bought the car. About 4 hrs later they told me my Camber was off and I must have hit a pothole and I would have to pay $ 500 for new tires and a camber adjustment (you can’t adjust the camber on a 2014 mustang) My fiancé argued with the service manager Aaron, and told him that for my camber to be off from a pothole I would have had to have hit the damn thing really hard and there would be other visible damage. We refused the service and asked for the alignment specs from December. When we arrived at the dealership, Aaron stated that they never put the car on the rack but he could tell, by sight that the alignment was off. That was when we realized the spec sheet they gave us was for a 2014 FORD EXPLORER!!! Guess what? They never aligned the car originally.
So today 3 days later, they are putting brand new tires on and fixing the car for free…
These guys are scammers, the end!

I just finished up my trade in of my old Toyota Tundra for a 2011 Ford Fusion SEL. The sales team is excellent here. I believe the actual address I went to was Phil Long Value Car on 150 motor way here in Colorado springs. Looks like they don’t have their own Unilocal page though. Don Haden was the gentlemen man that helped me out today. All I can says it was like talking to an old friend. He got me the exact car I wanted, trim level and all. His attention to my requests were spot on. Thank you Don. You will be getting referrals if any one asks for a good fair salesman.

I don’t recall who I had as a sales Rep. Was extremely pushy though. I test drove one car. Well he started it. Was a 5 speed ford focus. He hadn’t drove stick awhile. I could start to smell the clutch burning. It was just awful. It made me not even want to drive it honestly. I was scared for the car. We got back, then a grey Focus Titanium caught my eye. (Something he hasn’t driven hopefully) I really wanted it. But because it was last years model none of the discounts applied to it, even though it only had 13 miles on it. That really upset me. We kept trying to negotiate. They were trying to get me to purchase a a now practically 2 year old car that never sold at full price? That’s crazy. We got my credit checked to see what they could do. I qualified for 0.0% APR… duh I already knew what I qualified for before I walked in. They gave me the preferred Ford price of something. W/​e that means. I was looking on my tablet at other comparables of Fords in Colorado that were cheaper in price as this years model. That really upset them. Why should it? You should be competing for business not upset the consumer actually has patience to look around. He really got frusterated. Talked about how they are number so-​so Volume Sales. That doesn’t matter to me… I told them I was going to leave, and the manager comes out. With something drastically different than the salesman. It was cheaper and such. But I appreciate honesty. Don’t tell me first you can only give me this preferred Ford Rate or w/​e than come out with something lower when I say bye. I left, I appreciate honest business. I honestly wouldn’t even deal with them for services after this encounter. I go to Nissan when we handle my wife’s car. They are fast and Upfront about everything. No tricks.

I made an apt for a recall fix with a guy (didn’t get his name) who scheduled me for 8 on Wed. After I made the appt, I called back for a question and talked to Arial who said I wasn’t scheduled. SO, she scheduled me for 8 with Roger W. I arrived at 7:45 and said I had an appt with Roger W. The service man said he couldn’t find me in the appt book anywhere, but he’d take care of me. Roger was already busy with a drive in. The service man was very accommodating and got me in right away with Dean who was more than happy to help and jumped on it right away. The reason for 3 stars is the scheduling process seems broke, as I called 2 times and made an appt for 8 however it never got in the system.

Went through the quick lube to get my oil changed, my service advisor Don greeted me with a smile from start to finish and was very informative to all the questions I had. The total service took about 45min to a hour which was nice because I had my children with me. I will be going back!

When I first began this review in 2012 I was impressed by the low pressure of the sales staff and the willingness to talk trucks. When I got serious about a new truck in 2014 nothing had changed. I had a great test drive, actually 2, and enjoyed my time with the salesman. He was happy to help me find exactly what I wanted at the price I wanted to pay. Thanks to everyone at Phil Long for creating the right atmosphere to purchase a vehicle.

I had to drive 6 hours to the Springs from Durango to purchase a 4 wheel drive due to an unfortunate accident that totaled my vehicle. Phil Long had exactly what I needed. Neal Wells was my Sales Representative. Everyone at the dealership was friendly and accommodating. Neal knew of a perfect fit for me based on my circumstances and needs. He was patient and thorough when explaining features and details about my vehicle purchase and helped me navigate through the process. He went above and beyond in making sure I was taken care of!

I am so relieved to finally find a dealership I feel like I can trust and allows me to relax as I go through the car buying process. After an awful experience a year ago in another local dealership, I hated my car and felt resentful for falling into the slimy used car game. What a breath of fresh air it is to work with Eric Haynes. I100% feel like he heard and understood my concerns. I also appreciate the friendliness of EVERYONE that approached me while I waited to finish paper work. I was offered refreshments, given congratulatory handshakes by multiple employees, and Ted patiently walked me through every document I signed. When my husband is ready to get his next truck, we know where we are going, and who we are asking for.

I dealt with Nathan Clark at the Ford Dealership. Usually i go into these things with three eyes open and an attitude. But When we met Nathan, he was really sincere and didnt push anything down our throats. They practically moved around the entire store just so we could test drive a car that we weren’t even sure to buy. However, he made every arrangement as smooth and quick as possible. This place really is serious about customer service and I appreciate the effort. Go with Nathan!

We had a great experience with this dealership. We worked with Michael Hoskins and he was wonderful to work with. He was genuine and helpful. The whole team worked very hard to find us exactly what we were looking for in a new car.