Business Consumer Alliance

Horrible customer service. These guys keep calling even though I’ve said take me off your list, I’m not interested in your product, and I do not want to be bothered any more. Hopefully they dont call again.
They claim I was a previous customer? Which leads me to believe the BBB dumped all their stuff to this company without my consent.
Operator who just called was extremely rude saying I didn’t understand the kind of services they were offering and the reasoning is I never sent them any reviews or used any of their services… does not add up at all. If I could give 0 stars I would to a company I never have signed up with, keeps calling even though I have expressed not wanting anything from them, and then blames me for whatever reason for interrupting my business day (3 times and never asking if I have a moment).

THIS IS A SCAM! Kim Burge and BCA have misrepresented themselves as the Better Business Bureau since April of 2013. Going to file a class action lawsuit against this fraudulent company. All the articles you read on the web are true about their pay for play scheme. Cancel your «service» IMMEDIATELY.

Credit alliance has helped me with my credit card debt. They were able to get my payments manageable, so I can get get out of debt fast.

I have the pleasure of dealing with someone I believe is named Beau constantly calling. He is RUDE, CONDESCENDING, UNPROFESSIONAL, and UNRELENTING.

Mary Lou, we have one quick question. How does an organization that supposedly helps consumers AND businesses have horrible ratings? How? Do you think companies actually trust what you say? Also, we have an F rating on your site because as stated before, we do not trust your organization and will not respond to any complaints that you send us. What is our rating on the BBB? Yeah, not an F. That says everything and your company is as transparent as it gets. If it comes from the BBB then we will respond but not from BCA. Also, we do respond to our customers via, mail or phone. Once again your information is poor at best.

Ouch. Nothing good to report here. Horrid company to work with. Wouldn’t recommend their services to anyone. Awful follow through and terrible customer service. Glad that our company has abandoned efforts to work in concert with them to resolve customer issues.
Sounds like their pay to play scheme which was well documented by ABC News (
) is still causing issues. New name, but same game? Perhaps.
We love our relationship with the BBB, however. Too bad the BCA abused their power for their own enrichment. Without a BBB charter, they’re nothing more than scheme or a protection racket.
I would wish them the very best, but with such poor management, lackluster customer service and zero follow through, I don’t imagine them being around too much longer.

I had a problem with the Ikea Burbank about an item I purchased but it was missing. Missing? How? I’m not sure but right after I paid for my items, one of the comforters was not in the cart. I talked to the Ikea manager but they told me to go to return and exchanges to check the camera. I did, and the employee called the cameraman but they told him to tell me to fill out a customer complaint form and they will get back to me the next day. REALLY?! To check the camera about a situation that happened literally 15 minutes ago? UGH. But I relented and decided to wait. Heck, they were probably busy. So I waited for 3 days but did not receive any call so on the 3^rd night I called IKEA around 6pm and I was on hold for 13 minutes. I wrote a complaint on this site and they emailed me that they will resolve my problem. About 2 days later, Ikea called and said they will refund my item and that if I spoke with them sooner, they could have refunded my item on the spot. Excuse me but I DID ask and waited but nobody refunded my item or even bothered to check the camera. Long story short, I had a problem with Ikea but Business Consumer Alliance helped resolve my problem swiftly and I received my refund in a few days.

The BCA receives a five star review from me for their promptness and professionalism. I contacted them regarding a long standing order from Foodmap Design who would not return emails or phone call regarding the status of my product.
Within a 24 hour business period, Laura Hanson sent me a confirmation email outlining the steps BCA would take towards the business. She provided a clear plan of action with contact information. In addition to being professional, the email was such that I knew she was easily approachable & available for additional questions I may have. Since this was the first time I’ve ever reported a company, I was appreciative of the tone of her email.
After 3 months of begging this company to respond to me, within three business days of Laura’s contact with them, they finally mailed my product.
Thank you Laura & BCA for your wonderful work that prompted FoodMap Design to take action.
–Julie

They get ZERO stars for professionalism.
We contacted them last month regarding getting more information about their company. It was between them and the BBB.
We Wish we had never given them any of our contact information. Once they have the contact info you are screwed! They call you day and night and are extremely RUDE and, Unprofessional. Again, I’m just talking about the SALES STAFF NOT THE BCA it self. We never even got a chance to know them as a company. But REALLY, What kind of company hires RUDE Sales Staff. Any ways… we are going with the BBB at least they’r sales staff were friendly and not BULLIES.
FYI the Phone calls are not the RUDE part it’s the HARASSING speech from the sales staff. NO Respect… BCA Hire better SALES STAFF …

As others have stated on this page, without knowing I was auto-​charged for a yearly membership and haven’t received a single client referral from them. They say that they’re the new BBB but they in reality are completely different from the BBB, (and the BBB still exists as an entirely different entity). I don’t know how or when I was even switched over in the first place. Frustrating because as a long time member of the BBB we would actually get clients and exposure from them. Can’t say the same about this new firm or agency (or whatever they are). No fair. $ 400 is not easy for me to come by and also I had a long standing relationship with the BBB.

I had a client who refused to pay for some stolen items from a project I worked on. After attempting to obtain payment for 3 months I decided to file a complaint with BCA. It worked. I was contacted by BCA shortly thereafter letting me know that they believed my complaint deserved more attention. I heard from the client almost immediately and finally received the payment owed. I chose to file a complaint with BCA in lieu of contacting an attorney so that there would not be additional time and money spent. Had I known that filing the complaint would yield immediate results, I would have filed on day one.

They are said to be under BBB but they are just trying to be one. They are unprofessional and just collects money from you yearly without doing anything. If there was a «No star» rating, that is what they are. They charged our Credit card without consenting us if we would like to renew. Now that we are disputing the charge, they are giving us a hard time.

Complete scam. My company received a complaint early last year. On two instances we replied to the complaint and followed up with emails to verify their receipt and why they had not posted the response. A week later we receive a sales call from them to pay for accreditation. We declined and to this day they still have not posted our response. Seems to be a common theme, if you dont pay you get an «F»

I’m a customer from BBB before, now I guess change to BCA. They charge my credit card without my premittion. I will sue them for sure! It’s one of those company that you paid will receive a «A» rating. You don’t pay, you will receive a «F» rating. Same Shxx like BBB. Just Don’t trust them at all.

Join the bbb not the other guys who claim to be the bbb or portray themselves as the bbb. Terrible customer service even when they took out over 500.00 of unauthorized charges from my cc info they took from bbb! Stay away by all means!!!

I would rather give negative starts but I can’t. This was previously the BBB of Southland. For those that are unaware the BBB and the BCA is a complete SCAM. You pay for your membership and based on what you tell them about your business volume and the number of your complaints equals your grade. You can basically pick your grade. Also for anyone who is unaware neither the BBB nor BCA have any government ties or power and cannot do anything to a business. They are a for profit company that charges business based on the number of employees they have starting around $ 500 a business. They are a 3^rd party mediator and have zero power. You are better off talking and complaining to the wall. If a company does not pay the fees the BCA request they are given any F grade.

Not sure what the hoopla’s about with these folks, but it’s a bit, no, a great deal concerning when they rate a business «F» and have nothing in their records to justify publicly putting this rating out for consumers like me trying to find good info on a business. Their info has been useless thus far. Of course, they do report that the businesses I’m looking up are not part of their membership… sounds like extortion? Maybe if these businesses pony up and give these yahoos money, the rating may be better??? Anyway, with zero reported complaints and no factual data to report and publicly rate businesses «F” – there’s something definitely not right with Business Consumer Alliance. Please, please, please, I’d love a rebuttal with an explanation.

This company has yet to change their practices. Still operating the exact same way that the BBB of south land was operating which led to there shut down on accusations of fraud! U would think they’d change. The president of the company is a convict who runs scams for a living. Google it for yourself.

First they talk how they have customer requesting my kind of service. After they are done explain how they will get you a lot of leads. They have for a monthly fees.
I did ask them if they guarantee the leads. They said NO. Then i ask them why do you ask for money if you can’t guarantee your services.
Then they hand up. But after 1 a day they start calling again. i ask them to stop but today receive 2 more calls from them. Lucky me cell phone have block call. so i have block all their numbers. I had it to Google all their systems numbers. Waste of my time…

.., When a business is doing you wrong, who else can you turn to?
After my gf & I got screwed, insulted, & ripped off by Pinoy Fiesta in Orange, CA. We decided to contact the Better Business Bureau in hopes that justice will get served.
Unfortunately nothing was accomplished. The BBB contacted Pinoy Fiesta twice but failed to get a response from them. Pinoy Fiesta is an irresponsible chain that doesn’t respond to anyone, that’s why we told the BBB in the first place. Since they failed to get a response, our case was closed. I mean really, is that it?
Maybe I shouldn’t have gotten my hopes up but who else can we turn to? We can’t just rely on karma to teach the bad guys a lesson, something more has to be done right? Aren’t there laws that exist which require businesses to at least respond to organizations like the BBB?
We were informed that our complaint will be on record for the next 3 years if anyone else wants to look into Pinoy Fiesta, but our goal was to prevent anyone else from becoming the victim as we were in our case. Businesses like Pinoy Fiesta will never change & will keep practicing their dishonest routines because they think they’re the ones who are right.
The Better Business Bureau needs to improve their standards because for the insults, time, gas, energy, & money that my gf & I spent on Pinoy Fiesta, they still got away. I expected more from you guys.