Embassy Suites by Hilton Columbia Greystone

Ok, First, I really don’t love Unilocal ratings. So take the stars with a grain of salt. This really more of a 2.5 stars. The hotel was OK. I stayed in other embassy hotels and was really excited to bring my daughter here. I stayed there 2 nights 3 days with my wife and daughter for my daughters dance competition. The Foyer was really nice, and apparently where they invested all their money. The room was a suite with sleeper couch and 2 beds. The room looked like it was pulled from 1996. The wallpaper was stale, there were no fans, no over head lights. The Tv’s were small and remotes barely functioned. If I stayed in the hotel and DIDN’T stay in the room, I probably would have been happier. It was just old and dingy. I was less then pleased with the room. Thats my complaint. But, because you stay in the room for most of your stay, it really effected my thoughts of the hotel. The staff was great. The pool, fitness center, great. Breakfast, great… but man… that old a$$ room really brought me down. I would stay there again… Don’t get me wrong… they just gotta modernize and upgrade!

Room was large, clean and comfortable with everything we needed. Breakfast was wonderful. Staff was friendly and efficient. Pool and Hot Tub were nice. We will stay here again.

Diamond member. Most run down embassy suites I’ve ever seen. Broken furniture, water damage on ceiling. Wifi does not reach the bedroom. The evening reception is a joke — 2 types of cheap cheese and goldfish crackers.wtf. Room cleaning is substandard. This property should not be under hiltons umbrella. Very loud due to atrium noise. Whirlpool out of order for weeks. Nobody seems to care. Gym is dirty and machines are missing parts. Tv was broken and was told they don’t have spares. After protesting to front desk they suddenly had spares. Pillows are tiny and cheap. Room looks like its from 1977. Kinda like time travel.

Stayed 3 nights. My room was cleaned once. Dirty towels were placed outside of my room and remained there for 2 days. Noise from the courtyard is pretty bad even from my room on the 5^th floor. The first night I ate at the restaurant (shrimp and grits) it was pretty nasty. The staff is very pleasant and eager to help. I spend over 100 nights per year in hotels and my impression is this hotel is understaffed or poorly managed. It is 5 minutes from downtown and convenient from the highway. The neighborhood is not the greatest. I don’t think it is unsafe but not somewhere I would go jogging at night. The gym is ok parking is adequate.

Here for friend’s wedding at Riverbanks Zoo. My friend was so sweet to pay for my two nights stay here and she told the hotel that ALL CHARGES were to be put on her credit card on file. Upon checkin, the girl asked me for a credit card for incidentals. I really didn’t think much of it at the time bc I knew I wouldn’t be charging anything to the room, so I gave her mine. Well, unbeknownst to me, they charged my card FIFTY BUCKS A NIGHT, just because they could, which in turn, caused my power bill charge (that I had paid on the same day) to be returned. I didn’t find this out until we were leaving, when I was checking my acct through my bank app. So, my power has now been off for THREE FN DAYS bc of this bs! I called them and TAMMY answered. She was a complete SMART ASS and very SMUG when spouting off their policy regarding charges to cards. Even when I got someone else on the phone, her initial attempts at being «helpful» were overshadowed by her need to prove me wrong and that they had every right to take my money without so much as a warning. On top of all this, all their ice machines weren’t working, most of their vending machines were either empty or not accepting change and the air conditioning unit in our room wouldn’t cool properly. I could have overlooked the latter issues if not for their smart ass attitude toward their customers. POOR CUSTOMER SERVICE must be their standard!

My new job entails a lot of travel and with that comes a lot of hotel rooms. Some are good, some are not so good, and the Embassy Suites of Columbia definitely falls in the not so good category.
Normally I’m a big fan of the Embassy Suites hotel chain, so it was a no brainer to book this one given my options in Columbia. I arrived the the college aged employees were very hospitable checking me in. Unfortunately that’s about where it ended.
There was one elevator working, which leaves major room for desire in a 10-​ish story building that was hosting a conference. Luckily I was only on the second floor and I took the stairs. My room smelled vaguely of mold or smoke or something not pleasant. It was exceptionally outdated for an Embassy Suite. They are usually very modern and a great bang for the buck, but this one not so much. My room had absolutely no overhead lighting, which would have been okay except only 2 of the 5 lamps were working. So basically it was dimly lit, oddly smelling, and outdated. On a positive note, I wasn’t the one paying for it.
The positives, which apply to all Embassy Suites, were of course free happy hour and bacon at breakfast. The location is several miles away from downtown Columbia, so you have to drive to do pretty much anything. It wasn’t the worst, but I definitely won’t be back.

I won’t go into all of the sordid details, but this is probably the dirtiest hotel I have ever stayed at. There is a difference between «needs a refresh» and oh my goodness do they ever thoroughly clean this place? Crusty spots on the furniture, sticky carpet, a visible thick layer of dust, crumbs, and who knows what else visible around the furniture, and a roach in my room!!! I think that pretty much tells you everything you need to know.

Oh, dear… what a horrible place. I travel enough for work to average two trips per month, minimum during the past 6 years, being a diamond elite. I stayed there last week. The rooms smelled horrible. The menu very poor and what we told was on menu wasn’t available ordered. Evening staff was very rude when asked about hair dryer. The. Next morning bathroom toilet «bursted with water» non stop… it took two calls to front desk before maintenance got there… room carpet was flooded… they were nice to move my bags to another room, equally smelly like old cigarettes. The poor cook rook and not exaggerating at least 10 minutes to clean the surface for cooking omelets… some angry folks…

OMG??? Don’t stay here!!! We checked in first room smelt like dog urine and the sheets were stained … front desk nice and helpful helped us to another room… came in air only blows on low and room won’t cool off … on top of that found toenails on the side of the sofa in plain view, they don’t belong to use … also candy m&ms along the TV cabinet and wall … yes still adding more comforter had snot on it and a weird looking stain … we also found trash on the floor, wrappings from a cigerette box and other trash on floor under desk in living room area (not to mention room is suppose to be smoke free)… OMG we are in HELL… checking out in morning and going to another place … we will be contacting corporate over this

After Chris, evening Asst. Manager, — boasted about the new menu, after our 12 or 13 hour drive from upstate NY, we went to the restaurant for dinner.
After we ordered another guest said he hoped we had a long time to wait for dinner. That he was waiting about an hour for a simple flat bread pizza.
I had ordered a Patrón Bloody Maria, after 20 minutes I told the waitress to cancel it, I really needed a drink after waiting so long and driving 900 or so miles. Our meals took as long as the other guest promised, and after multiple inquiries we were told our meal was going to be comped. While a free meal sounds great, not so after the long drive, we would gladly have paid if it was more timely, we were hungry.
On exit I asked the bartender why it took so long and why we never got our cocktail, he said she never gave me the required ticket. He said let me make you, no give you one on me, it will only take me two minutes. I thanked him and declined given the hour.
Upon reflection several things are clear to us:
your cooks are not prepared to serve this new menu
they should have practiced prep before serving customers
the waitress was not following current or revised procedures
she was walking around like a chicken without a head
The hostess also had her head up her ass
she just stood around or walked around with limited interaction with customers until we were all desperate for service.
Overall I suggest greater training and staff improvements to help solve these problems. At present, should we drive through the area and seek another hotel, we will be reluctant to return to this property.

The pull out couch had dirty sheets. 2 different staff members were unfriendly! If it was one I could understand they were having a bad day. Loud music till midnight secondary to party on first floor. Overall a poor experience. Not recommended!

I’ve been traveling to Columbia for the last year and I have really enjoyed staying at the Embassy suites. I have had very few issues and the service is wonderful! They live up to the Hilton brand.

Attended cousin’s wedding (Eura/​Choice) and service was impeccable! The banquet staff was very professional and timely! Please commend older gentleman who worked event especially as my family required many request from him! He gave superior service with a smile. The banquet ladies were exceptional as well making us all feel like a big family at the Embassy Suites Cola Greystone! Thanks for making the day extra special!

Seems like the Embassy Suites has made some improvements since last year — the room seemed much cleaner and the carpet looked new too. Also, staff service seems ramped up and more attentive. Special shout out to PJ in the dining area who was still attentive and helpful even at the end of dining room hours after what was probably a very long day.

The only reason I am giving any stars at all is due to the front counter staff and the bartender, Connor (helpful in menu selecion). I woke up with a couple of welts on my neck after a two night stay. The housekkeping service did not dispose of water bottles and diamond rewards wrappers (starburst and goldfish). I am now at home with multiple bites on my neck and hands. I researched bedbugs and the symptoms are consistent with bedbug bites. I should have checked for them as I would have at a questionable, less than four star, rated (on their website) hotel. Now I have to deal with bites. Most of what I read on this site aside from child related issues is accurate. I will not stay there again and will report the issue to the international comapny who made my reservations with their diamond status. On that note, I am now going to my local pharmacy to get some Calamine lotion.

Very nice hotel with a very accommodating staff. I travel with my wife and child when my wife works out of town. The cleaning staff cleaned my room each day around my one year old sons naps. It was cold out so all my time was spent in the hotel. The food was very southern which meant it was very rich. They had a Nice Jacuzzi and indoor pool. The rooms were big with a separate sitting area with a pull out couch. Each area had its own TV. This is a very comfortable, clean place to stay. I do recommend that you take your own refreshments and keep them in the mini fridge. The vending machines were over priced, poorly stocked and only accepted quarters. I suggest avoiding using them all together as well as the overpriced gift shop.

I come here a few times a year for work meetings, and they always take good care of us. Pleasant staff and clean facilities along with great lunch buffets = happy me!

Nice enough hotel but not recommended for the price. A few annoyances such as the remote controls not working, tub clogged & no fan in bathroom. On weekends, the sausage and bacon are rationed at the free breakfast. Guess we are not to be trusted around breakfast meats. Room service super speedy for delivery, still waiting for last nights dinner dishes to be picked up. Reasonable food & beverage prices. Hot tub actually too hot whereas they usually aren’t very hot at all. Nice pool and great pool deck for relaxing. Staff very courteous and friendly. Free shuttle was extremely convenient. Nice view of the stadium from the room. Still trying to figure out how to retrieve the message on the phone that’s been blinking for 4 days. Internet signal in room is useless.

Pretty hotel although the smells of chlorine instantly overwhelm you from their fountain when you first enter the lobby.
The rooms are furnished and decorated well. I detect a vague amount of mildew near the kitchenette area.
Beds are a bit too firm and the pillows are half the size of normal pillows. Takes two or three to be comfortable. Otherwise decent place to sprawl out.
The breakfast buffet was hum drum nothing fancy.
From a business perspective I am here hosting a seminar.
I noticed staff were a bit short with me on my requests, convention room wasn’t set up right. The projector was left skewed and not set up right.
The conference room was freezing no matter how many times we upped the temperature.
AV speakers had feedback and buzzing/​humming despite several av calls. They had us break down and move our entire seminar to a new room on Saturday claiming we should have known though nothing in our contracts said so and no one told us. Way not ok. At least their staff helped me move.
Food here is poor so you must plan on leaving the hotel and going out to eat.
Free drinks for an hour or so around 5:30 — 6:30
Though they aren’t responsible I thought it important to share — the hotel is in a rough neighborhood — I. e I went out to a cvs a mile away and it was instantly ghetto, a guy had apparently just robbed the store. The manager didn’t even call the cops he was scolding a elderly female employe for not grabbing the cigarette cartons back from the robber… I let that asshat know why you don’t do that.
I’ve had tough times dealing with the staff of this hotel, the area is not safe and ultimately I will probably avoid Columbia if at all possible hence forth.

We just came back from Columbia and oh Lord, i couldnt wait to come back home. I mean the hotel was ok, but the food!!! Terrible, breakfast was awful, coffee was gross and also the bathroom we had mold everywhere. And dont let me start about swimming pool. I got to the area and just walked back tot the room. It was filthy, and the levels of chlorine were so high my eyes burned from just walking towards the pool.
One thing is sure, i am not going back there