Granger Owings

Packing ties for this particular business trip somehow slipped my mind. Of course, I didn’t realize this until everything was closed, the night before my morning meeting.
I walk past this place every day to and from the client but had never gone in. I decided to do a little research and find out what time they opened in the am.
Unfortunately they didn’t open until 9 am, which is of course, the same time as my meeting. I needed the chips to fall my way and like, right now.
So, based on the one Unilocal review of Granger Owings by Jordan C., I figured, even though it’s 10 minutes to 8 in the am, these people were clearly customer service driven back in 2K11, maybe there’s an outside chance someone is there, will actually answer the phone and open early for me, even though they don’t open for another hour and change.
Of course, I’m expecting no one to answer. To be honest, I was a little startled when Jordan answered on the first ring as if they’d been open all day. I explained to her my situation and asked if there was any way they could open early so that I could purchase a couple of ties before my 9am meeting.
You already know what the answer was, or this rant of mine would be pointless… I called back when I got out front as Jordan suggested, they opened the doors and my guy Jimmy took care of the rest.
Got to the client by 8:30 (remarkably earlier than I usually get there). This may be the best customer service experience I’ve ever had. Needless to say, they have earned a customer for life.
Thanks to everyone at Granger Owings for being awesome.

True Story.
I was in Columbia, SC last week for a business meeting. As I was getting dressed in the morning I noticed the stitching on my belt was coming apart. It was definitely noticeable and it looked less than professional.
Conveniently, I noticed Granger Owings during my lunch break and made my way over to get a new brown belt. I walked in the store and was immediately greeted by Vaughn, a sales associate. Vaughn showed me their limited selection of brown belts and apologized for not having more in stock. Apparently, they were waiting on a shipment.
No more belts, no problem. Vaughn took off his own belt and gave it to me. Are you kidding me!!! At first I refused to take his belt, but Vaughn insisted and blamed their store for not having more belts in stock.
AND, ladies and gentlemen … that is why I LOVE the south. Not a chance you will find a Vaughn north of the Mason-​Dixon line.
Thanks Vaughn. You have earned my appreciation and business for life.