Gym Source

As a trainer, getting the right equipment when needed is of utmost importance and the good fellas [Bryan & Chris] at Gym Source Columbia make sure that we’re well taken care of… from scooping up items that are in-​store, doing research and offering suggestions to help our business. They are truly are re-​Source for all things fitness!!!

I am a new customer at Gym Source (Columbia, MD location). In early February I stopped in to browse for additional equipment for my home gym. I walked in and immediately knew I needed to add the Hoist PTS 3 Ensemble to my gym. I had the good fortune of meeting Chris Powell who went above and beyond to review the equipment in detail and went as far as to guide me to almost $ 2K in savings. He provided me all the information I needed to ensure that this equipment would work for me in the space I have. I sent him photos /​measurements of the gym and upon his review he confirmed that the fit would be just right. We put together a flooring package plus plates /​rack and all. I met w/​him the day prior to installation to review and I tell you the install went flawlessly. His install team led by Jost set up the system perfectly. I spoke w/​Chris following the installation and he had been in contact w/​his install team throughout the process to ensure everything went well.
I can tell you that Chris and his team (at this location) have proven well worth the $$$ and I look forward to a continued fitness relationship w/​them.
Great job!

I purchased an elliptical machine from Gym Source including delivery and installation. The installers arrived 2 hours late (scheduled for 1−5pm on Sat, arrived at 7pm with no call). They were sloppy and made me wish I’d assembled it myself, although I was glad I didn’t have to carry it upstairs!
After assembly they tested it, and it made a bad noise from the left-​side drive. To alleviate the noise, the installer tried jamming a phillips head screwdriver around the cover plate creating scratches and gouges in the plastic.
On closer inspection, you can see it wasn’t made correctly.
I am going to expect them to replace the base unit rather than manufacturing mistake and installer-​created cosmetic damage in my bedroom.
Delivery and installation were a fail. Now I will find out about support. I will update the review once I have a usable machine.