iColor Workshop

Warranty is garbage, screens are cheap, and customer service is rude. I was told the crack radiating from the speaker isn’t a defect but is from use as it’s the «weakest part of the screen». My original screen never cracked at that location for over a year, but when a crack developed within less than 2 months after repair at this location, I was told «it’s not defective». I always thought defects lead to cracks, too.
Do not go here, screens are cheap and they do not stand behind their product.

Stay FAR AWAY from this place. The people that run this place have no business running a business – they are rude and do poor quality work. We had a cracked iPad screen repaired on our way out of town for a trip to Florida and didn’t realize until we got on the plane that the screen didn’t work! First rule of business – actually DO the work you were paid to do. Secondly, have some people skills and be polite to your customers. They can’t seem to do either.

This place has the worst customer service ever. I brought my phone in to have the cracked screen replaced and in less than one month it randomly popped out. I tried to gently push it back into place and the whole thing cracked into a million tiny pieces. Upon returning to the kiosk, the smug salesman told me that there was nothing he could do, despite only having that screen for less than one month. He was rude and condescending. DO NOT GO HERE. Zagg, on the lower level of the mall is so much better.

Bad service. Bad repair. Bad attitude. Do not go there. They are awful. I regret taking my phone there.

My iPad fell out of a laptop case that came open while I was walking and the corner hit the ground, busted the screen, and bent the corner of the iPad. I called around and got a variety of cost estimates of which most could only give me a cost range until they saw the damage. iColor quoted me a repair price on the low end and I gave them a try. The «repair» was quick. However within a day the glass was coming out of the frame (i.e. The glue wasn’t strong enough to hold the glass down). That was followed by the screen being unresponsive. I took it in and they replaced the screen. That cycle has been repeated over and over again over the past year. So today, I have a whole screen but the glue has failed yet again and I’m waiting for the screen to become unresponsive again.
Their warranty is pretty good but the workmanship isn’t. I would not recommend this shop for anything except very simple repairs.

My sons iPad mini had a cracked screen but other than that worked perfectly. I brought it to iColor to repair the screen, which they did. Once we got home we realized that there were two imperfections on the screen, and even worse, after about 1 – 3 minutes, the iPad would turn OFF! I came back to the kiosk about 4 days later (because I work, have kids, etc), and was basically told by their «manager» Randy, that there was nothing he could do because the person that worked on it was not there. When I tried to get an explanation as to why that mattered, be belittled me by saying «you didn’t check the iPad before you left?» So basically I paid $ 129 for them to BREAK my iPad! Stay away!!!

Do not go here, the person claimed it would talk 15 minutes and took an hour to fix my iphone 5s screen. I finally got it back and the vibration and microphone stopped working so I was going to go back the next day to have it fixed. Then, the same night I sleep with my phone under my pillow and I woke up and it was cracked because the screen was a flimsy thing. I went in to talk to the employee and he said I have to wait for the manager to be there the next day and he will fix it all. Then, when I saw the manager he did not fix it at all and said to pay $!00 for a new one. Worst service ever and I even saw an employee yelling at a guy who said the price was too high. AVOID AT ALL COST.