Marshall’s Department Store

Tacky manager asking security to clear the floor one minute after closing the store. This marshals is not that interesting …

Great Marshalls! Fantastic selection, helpful employees. My husband and I are avid Marshalls, TJ Maxx, and HomeGoods shoppers. This is definitely one of my favorite stores and one I will definitely drive the extra few minutes to go to this store rather than the one closer to me.
I was especially impressed with the selection of purses!

I just received THEE worse customer service from your store manager Tina, at the Snowden Square Marshalls in Columbia Maryland. I found the only Kate spade headband in the store but it was damaged (the backing was lifting from the headband base). While the backing was still a tad bit sticky each time I applied pressure to reattach it, it would still lift when I attempted to move it around as my daughter would when wearing it. I spoke to the cashier Aly about having the headband marked down because of this issue. She looked at it smoothed with her fingers, told me «all You have to do is push it back on» because «it looks fine to me». I asked her to find out from her manager is there anything that can be taken off because I will still need to go home and hot glue gun this defective headband. Aly walks over to her manager, has a short conversation, the manager looks down at me and continues to talk with Aly. Aly then returns to the register where I am waiting and begins to bag the rest of my purchases. I asked her what did her manager say, Aly told me «oh she said no». I asked Aly to call her manager because I would like to speak with her, she does and the manager replies very annoyed «yes» without coming down to the actual register. Because I refuse to yell to the end of the cash wrap what I would like to say to her I didn’t answer. If a customer requests to speak to a manager you do not yell «yes» from 5 registers away-​you come to see what the issue is. Once Tina came I explained what my issue was and that I am requesting this item be marked down because it’s defective. Tina replied «it’s nothing wrong with it». I then begin to show her exactly what was wrong and she told me that «it can easily be fixed ! «What? Sooooo let me get this straight she expects me to buy it at regular price AND go home to fix it!!! Unbelievable. She then asked me if I still wanted it ! What?!? At that point I told her no thank you.
Now I have never received such poor customer service from a leader! Your store manager sets the tone for your cashiers and should be have some sense of great customer service. My experience was despicable.
Would taking .80cent off hurt Tina when I just spent $ 300? NO. Would .80 cent make that big of a deal to my purchase? NO! But what .80 cent did do was cause me, a loyal and faithful shopper to review your company on every platform available and to share my negative experience. I hope this can be used as a training opportunity, there is no way this situation should’ve been handled the way it was. Unprofessional on every level! Not good Marshalls Columbia. Not good Tina!

Great parking, central location, what’s not to like.
This is Marshalls, so you’re trading the «elegance» of a normal department store for a more limited selection and saving some serious dough.
I recently had to buy some grownup clothes and I popped over to Marshals since it causes me physical pain to pay retail at department stores. I saved roughly 70% off retail, so SWEET!
Be smart about it. Don’t come here when it’s crazy busy because the crowds can be awful and the parking can be a drag. For example I wouldn’t just browse here during the Christmas season.

Good deals. Efficient check out process with lot’s of cashiers available. Easy return or exchange process. Bathroom is gross…

Very good store for all your Marshalls needs.
Can be good or miss certain season.
Can be organised or CHaotic…
Yet a sure stop if you love MArshalls.

Nice selection of name brand clothing, awesome shoes but the lines are long and by many cashiers working the registers. Other than that, the store is a bit chaotic so time is necessary to go through all the racks if you desire to get the best deals. I always ind nice hints here

I love Marshalls, but not this one. Really long lines and only 3 people on the registers. I put the stuff I had found down. Racks were really messy and hard to look through.

Yeahhhh Marshall’s is a hit or miss, but when it is a hit you can get a ton of stuff. Love random Marshall visits. The store is pretty large and you can be scoping for hours ;)

My friend and I came here to get winter boots and a new coat. And we totally lucked out! Super cute Calvin Klein grey coat and lots of cute tops. Every section was super organized, the staff was friendly, and we left feeling accomplished without shelling out TOO much money. Even though I did not find a winter boot I loved, I will definitely be back. Thanks Marshalls!

High priced good stuff & poor regular stuff. Skip It unless u have to leave with a cheap
$ 5 gift… Sales people are also skipping the mark & too tired/​worried about clean up to actually help you

It is like organized chaos at affordable prices! Yes this place is pretty nice if you are looking for inexpensive clothing and household items, if you are not too specific on exactly what you want. This store is fairly large and has an abundance amount of clothes for the whole family. I love buying my kids clothes here, becuase you can often find designer clothes for more than half off. The lines are never too long and the customer is good.
I will come here as long as the store stays stocked with goodness and the prices remain inexpensive!

I love Marshalls, so I decided to check this one out on my way back from work today. When you walk in, there is nothing different from other Marshall’s, the setup seems pretty similar between the stores. However, their shoe selection was amazing! I love to shop for shoes and I could not decide which one I loved best. And to make it even better, there were a pair of Sam Edelman’s that I have been eyeing at Nordstrom for the past year – for only $ 71! AMAZING! But I decided to go for a pair of chic, simple black heels from BCBG that were only $ 40 bucks, now that’s a deal!
Other than the amazing shoe selection, the rest of the store was pretty decent and clean. I also picked up a jewelry holder for $ 10, which was similar to one that I’ve been looking at Urban Outfitters (which is $ 40 there).
I also took a look at the junior’s section for some clothes and they had some really nice shirts and blouses on sale for $ 10.
I was so happy with my purchases.
The only reason I took off one star is because the fitting rooms are really stuffy and it seems like there is no air circulation whatsoever in there! I can last a while in fitting rooms, especially since I really take my time with thinking through about purchases, but man. this fitting room was way to stuffy (and kinda stinky…)
If you’re in the area, I would def. not miss out on this Marshall’s. They have a good selection, clean store, and to make it the best, good prices!

This is the best Marshalls in the area. The staff are friendly, the store is always organized and they have the best deals! Time flies when you are in this store and I never leave empty handed.
Definitely worth the drive from my place and worth the Columbia traffic. The best time to come is in the mornings as soon as they open. :)

I love this place. Got great deals on clothes sometimes. Don’t shop this much often. The staff is nice and friendly. The store is nice and clean. Sometimes I can’t find this stuff i needed over there.

In general, I am neutral on Marshall’s. I almost never find anything that I need. However, today my wife had to exchange a Christmas present so we went to this location. The store was better organized than most Marshall’s and did not have the chaotic feel that some of them do. We found exactly what she needed and were out of there in under 15 minutes. Not bad if you ask me.

The store seemed a bit messy but, there was a decent selection

Rockin’ new dressing rooms! Big, well-​lit, lots of hanger-​hooks, deceptively skinny-​making mirrors…
And once again, as I type this: Pants? Marshalls. Top? M. Sweater? M. Undies? M. Only my bra and (atypically) my boots are from elsewhere.

Marshall’s is Marshall’s. No need to explain, I’m sure.
Some things I noticed on my most recent visit (this used to be a regular shop for me):
+ Cleaner and better kept than I remember
+ More upscale bags and accessories than other Marshall’s
+ Staff was friendly
— More pricy than I remember
Didn’t find a heap there on this trip but it is fine. I’ll be back in a few months.

This Marshall’s is very well organized, and the prices are AMAZING! It even beats out my local Marshall’s. I’m on a hunt for all different sizes of picture frames, and most 4×6 frames were $ 4.99 or less, where the same ones were $ 5.99 at the Rockville Marshall’s! How does that happen? A couple of 8×10s were $ 5.50. Pretty nuts.
I didn’t look much at the other products, but I really liked how the store was well kept, clean and organized.