Mr Tire Auto Service Centers

I dont even think this place deserves even one star. Before I begin, just know I dont know much about cars. I went in a couple months ago to get one of my tires replaced because it was flat. Anyways, I went in, they asked me then if it’s a 4-​wheel drive and I said yes. No word on the fact that I need to replace them all in that case. They replaced one and I left. A month later I went in for another tire because I had two nails in my tire. Another front desk guy asked if it was a 4-​wheel drive and I said yes. He explained to me why its important that I get all my tires replaced. I said okay but I already had one replaced a month ago I wasn’t told this then because I could have bought three and gotten 4^th free, which was the deal they had. After going back and forth I had no choice but to get three of them replaced since one was fairly new. I was given a time it will be done in. I got there at 4:30, 6:30 my car was done. I go out to check and the rear driver side tire was completely flat. I called the guy and said wtf is this and he apologized and said the guy must have forgotten to fill it with air. My initial thought was how did he drive it out the garage to the front lot without noticing/​feeling the flat tire. They took it back in. Came out half hour later, I asked which tires did you guys replace because I knew which one was fairly new. He pointed out all the tires except the one I came in for that had the two nails. So i asked did you guys not replace this one? He looked confused and said let me check. Took it back in, AGAIN. Half hour later called me in, the front desk guy I think his name was Jeremy, was superrrrr sweet and helpful. He showed me the tires they replaced and how damaged each was. He then showed me the one that had the two nails and told me they moved that one to the other side so it was replaced. So they replaced my tires and balanced them. I was told to come in for my wheel alignment. I asked if there is something they can do since they wasted my time and for the inconvenience. Jeremy said hes just there that day from another location but to call the next day and speak with Matt, the manager and see what he can do. I said sure. I called the next day and asked for Matt. told him everything that happened, I cannot express how rude this guy was. He did give a rats ass on how much of my time was wasted. Basically argued with him and his response was it is what it is, I cant do anything for you. No apologies, nothing! I cancelled my wheel alignment appointment with them and decided to get it elsewhere. I went to another auto shop in Columbia, MD. The staff was amazing and sooo nice! They came back with my diagnostic that my car didn’t need the alignment, they showed me the scan and it was all good. He said I dont want to charge you for no reason but you’re car is aligned. So Mr. Tire was going to charge me 90 bucks for an alignment that wasn’t even needed. Worst place to ever go to, worst experience of my life.

This place is so irresponsible. They forgot to put wheel locks back on my tires and the hubcaps fell off. They didn’t rotate my tires and I paid for that service. I marked each tire with chalk to test them and they didn’t do it. They are horrible.

I wish I could give negative stars!
I have been going here for awhile now, but never again.
Sent a friend with car trouble here and they charges him 900 bucks and he still has same issue! Kevin, the manager rude and dismissive.
I spent nearly that just 8 weeks ago for brakes rotors and new tires. Now I need new tire pressure sensors installed because the light won’t go off. I actually have the new sensors and asked Kevin what they would charge to do a hour job of swapping them out (It’s is a ridiculously easy job but you need to tool to reset the sensors with the computer)
245.00
WHAT???
He tells me in a really dismissive way it’s for rotating and balancing the tires. I JUST BOUGHT THE BLOODY TIRES FROM YOU!!!
When asked again about friend’s car he said «It’s got a lot of miles» as if they not doing the job right they charged for is his fault.
Never again will they see me or anyone I know.
Kevin, you used to be a nice guy, now you are just nasty and don’t care.

I went to this location a few weeks ago after making an appointment to have tires installed on my wife’s truck. I arrived at my appointment time of 12pm. When I walked in I was greeted by no one. I stood at the counter for 10 minutes before a technician in the back came out and spoke to me. At that point I decided to leave. I received a call 15 minutes after I left to find out why I left. When I told the person on the phone why I left they insisted that I had not been standing there as long as I was. I went to this place with my 3 kids one of which was a month old. I don’t have time for businesses who make light of my time and try to insult me by calling me a liar. If I could give them less I would. I will never go back there. Hell there is a Merchants tire in the same lot. There are at least 15 other tire places in Columbia. I suggest you use any one of those instead of this place.

What a terrible experience! Not only did it take over an hour after my appointment to get my car in the garage but then I waited another half for someone to start working in it. And they took their good old time. It’s changing tires it shouldn’t take that long but it did. Would not recommended

Took my car in for a simple oil change and tire rotation and was told during inspection, a belt was bad and steering fluid was leaking. So i gave them the ok to order a new steering pump. Grand total $ 650. The part came in a day later and i Was told the part was defective and while installing the part it caused the whole thing to bust due to some pressure so now i had to reorder and new steering pump and a few other parts and my new total is $ 1600. I told them no thank you and took my car somewhere else. Come to find out the pump was installed incorrect causing the damage by Mr. Tire and i did not need any of the parts they were trying to charge me for. I got my car fixed and took the so called defective part back to Mr. Tire and got a full refund for their wrong doing. Mr. tire is a complete joke. Trying to make other people pay for their mistakes. Alway get a second opinion but most of all Mr. Tire is just that, only good for tires. Nothing else.

I took my car to this Mr. Tire recently. I received a call from them with a long list of things that needed to be done in order to fix my problem — totaling $ 2,700, but they were «going to do me a favor» and complete all the work for $ 2,400. I decided at that price to take my car elsewhere for another opinion, after paying $ 158 for the diagnosis at Mr.Tire. I was able to get what I needed fixed at another location for $ 276 — only needing one thing on the list that Mr. Tire had told me was mandatory to keep my car running. I think it is completely unacceptable that they would lead me to believe that this amount of work would need to be done when taken to a second opinion it is such a large difference. This is not the first time I have encountered this at this location. About a month ago my significant other needed some car repairs done, he took it to the same Mr. Tire and they gave him a $ 2,600 estimate — he took it for a second opinion and ended up paying $ 895 to have all of the work he needed done, as some of the work that Mr. Tire indicated was needed — was not. Needless to say I will never be taking my car to a Mr. Tire again — a place I used to frequent for oil changes and other minor repairs.

I hit a curb, Mr. tires give me estimate of $ 540+, paid my bill and picked up my car, notice the car wasnt driving smoothly, there was really bad noise after when I hit my breaks, took it back to Mr tires, waited for 2 more days, then charge me additional $ 380 without even telling me, I was kept in the dark until I try to pick up my car for the 2^nd time, fine, paid my bill, and the noise still there!!! took my car back for the 3^rd time, waited another 2 days, noise still there!!! took it back for the 4^th time, finally this time the noise still there but improved, I can barely hear it with my music on, I decided to accept and live with the result instead of take it back for the 5^th time, but after a week of driving, the noise got worse !!! Im done with this repair shop, I check my bill I paid nearly $ 1000 and there is a charge called «maintained tool» that cost me $ 100+, I paid $ 100+ dollars for the maintenance tool? lol sad.

I was there early Sunday morning which may explain why they were so unfriendly. When I arrived all the techs were having coffee and only one of them greeted me. That one was not even the person at the front desk. There was no discussion about options and the tech who actually did the work didn’t say anything all, barely acknowledging me. I decided to post this when I opened my trunk and found the spare just thrown in and not stored in the correct place. I had to lift it myself which was especially hard on my back. While they did the job I paid, the customer service was so poor that I am unlikely to return.

My family has been going to this Mr Tire for years (for tires and oil changes) and has always been treated well. That said I was disappointed to have been with my brother this time and their attitude and demeanor was poor and uncaring.
He purchased a set of 4 new tires less than 2 weeks ago. After one of them blew out (no fault of Mr. Tire mind you) he returned with a dead/​poor attitude response of «well then you need to buy a new tire.» There was no empathy — not that he was looking to get a free or discounted tire — but it was obvious the attendant didn’t want to be there. My brother had to do all the talking and ask questions just to see what his options were.
Then — after Mr. Tire looked at the tire, they claimed that he drove on it after the fact (he didn’t because I was in the car) and basically accused him of being stupid.
This experience along with a botched oil change that my other brother experienced a month prior would make me reconsider this location. I hope that the management team works with their staff to improve their customer experience.

I’ve used this location several times for maintainence like oil changes, tire rotations, etc. They’ve always completed the work promptly, but not so rushed that they screw anything up. (Take a hint, Jiffy Lube.)
For routine stuff, I always call ahead. Once I found a nail in a tire on a Saturday. They were busy, but managed to squeeze me in. I’ll echo Armin’s point about them being honest. They could’ve claimed the tire wasn’t fixable, and charged me for a new pair. But instead they repaired it & charged a small enough anount that I forgot what it was.
Just FYI, this location doesn’t have a separate waiting area. But if you call ahead they’re quick enough that it doesn’t matter.

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